Email integration

Stop wasting time in your inbox
We offer two easy and time-saving ways to track email conversations. In addition, we'll connect your emails automatically to your contacts and deals, so you'll have a full overview of everything that's happening with a prospect in one place. You’ll save time and improve sales productivity.

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Sales Inbox

Pipedrive’s Sales Inbox includes cutting-edge features designed to save you time when doing your daily tasks. You’ll be able to track emails, use customisable templates, and fully sync your inbox to any major email provider. You will also be able to send emails to your contacts directly from Pipedrive, which will then be synced back to your inbox.

Smart Email BCC

If you find that email is not such a key part of your sales process, or even if the volumes are low, you may find that Smart Email BCC meets your needs. It allows you to easily copy emails to Pipedrive by using your personal email address. Simply BCC that address, no matter which email provider or client you use, and the emails will appear inside Pipedrive. These emails can be copied to the relevant deals and contacts in a blink. You can also forward customer emails to Pipedrive to update existing deals or create new contacts.

Sales Inbox
  • Fully automated
  • Send emails from inside Pipedrive or your email client
  • Incoming emails automatically appear in Pipedrive
  • Customisable email templates
  • Customisable email signature
  • Available on Gold plan
  • Email tracking
Smart Email BCC
  • User-initiated and managed
  • Send emails from external email client only, BCC to reach Pipedrive
  • Incoming emails need to be forwarded (using BCC) to reach Pipedrive
  • Available on Silver plan

Full control of your information

Following either method, you will be able to look at a specific deal or contact and see all emails associated with that deal or person at-a-glance. In addition, you have full control over who sees the emails you’ve sent or received. The default settings will always be ‘shared’ as we believe selling is a team sport. But should you choose, you can change this to ‘private’, which means your team members will not be able to see emails you have sent to Pipedrive.

Email templates

Increase the number of emails you send, while still maintaining a significant personal touch. Choose from one of Pipedrive’s templates, or customise your own email templates. Either way, you’ll now have time to focus on the part of the discussion that matters most while letting Pipedrive handle the rest.

Email templates - tutorial video

Know when to take action

With email tracking, you’ll get real-time notifications as soon as a prospect opens your email. You’ll also be notified if they’ve clicked on any links, which makes it easier than ever to know when to follow-up.

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Email integration | Pipedrive
Email integration