Pipedrive vs. Zoho CRM

It’s coming down to the wire. You’ve compared various CRM systems and narrowed your choice down to Pipedrive vs. Zoho CRM. To aid your decision-making process, we’ve drawn out some key comparison points in a nifty Pipedrive vs. Zoho CRM comparison table — including factors such as ease of use, cost and customization.

Target market
Small - mid size businesses Small - mid size businesses
Free trial
14 days 15 days
Monthly price per user
$12.5 - $62.5 $12 - $100
Monthly price per 6 users
$75 - $375 $72 - $600
Platforms
Web/ iOS/ Android Web/ iOS/ Android
Google Apps rating
4.4/5 4/5
iOS app rating
4.5/5 3/5
Customization
(free)
Reporting & analytics
(limited)
Customer support
(phone and online)
API
(open) (price limits)
Knowledge base
Capterra rating for ease of use
4.5/5 3.5/5
Target market
Free trial
Monthly price per user
Monthly price per 6 users
Platforms
Google Apps rating
iOS app rating
Customization
Reporting & analytics
Customer support
API
Knowledge base
Capterra rating for ease of use
Zoho
Small - mid size businesses
15 days
$12 - $100
$72 - $600
Web/ iOS/ Android
4/5
3/5
(limited)
(phone and online)
(price limits)
3.5/5
Try it free

Immediate access. No credit card required.

Five key things to consider when choosing a CRM:
5
Support

If a large sales deal is in the balance because of a software error, you can’t afford to wait five working days for an email response. Look for a system with live chat or phone support during your business’ operating hours, and a good-to-stellar reputation for customer service.

4
Budget

Free is not always free, but there are some excellent inexpensive solutions on the market. If your choice of solution suits your business’ size, focus, and customization needs and is inexpensive, celebrate the price and get on with selling. If not, consider the benefits and value of spending more.

3
Customization

Small companies need the ability to customize CRM software quickly, while growing their customer base. Large companies look to CRM software as a system of record to ensure greater continuity with customers, and generally need outside help to customize their CRM.

2
Field of focus

A project management system will not benefit your sales team as much as a specialized sales CRM. If you’re trying to sell, you need software that takes into account sales budgets, targets and reporting, on top of stages and deadlines.

1
Business size

CRM software is not a “one-size-fits-all” solution. You don’t need an enterprise tool for a team of five salespeople. It’s critical to ensure you pick a CRM that suits your team’s size and ambitions.

Which CRM to choose?

Since there isn’t a “right” tool that fits everyone’s needs, you need to take a look at your specific business requirements to find the matching tool. So, when you’re evaluating Pipedrive vs Zoho, we recommend to include Pipedrive in your list of candidates.

Pipedrive’s visual and intuitive sales pipeline view drives your team’s sales by making sure no one ever forgets to follow up on an important deal. Complemented with native mobile apps and activity reminder notifications, Pipedrive makes sure you focus on the right deals wherever you are.

Why choose Pipedrive over Zoho?

  • Brings control to complex sales processes
  • Is built specifically for sales
  • Is based on an activity-based sales methodology that ensures follow-up
  • Is packed with features and extremely customizable
  • Offers real-time support
  • Is easy to scale as your team grows
  • Has more than 60 integrations with other leading software
Why choose Pipedrive?
Why our customers love Pipedrive:
Easy to use, reasonably priced, and ensures I don't drop the ball on following up with my leads!
Christine Luken
Author & Speaker, Financial Lifeguard
I love the visual presentation of deals in Pipedrive. The platform clearly shows where all active deals are in the sales process and when they need attention - and does so in a visually compelling way. The "Deal Rotting" feature is especially motivating to make sure you drive deals through your sales process.
Justin Angelson
Managing Partner, Angelson Group
As a long time user of SFDC and other CRMs, I love the simplicity and intuitive nature of Pipedrive. My favorite feature is the automated pop-up forcing the next step.
Ryan Roberts
Founder & CEO, Bustld, LLC
Pipedrive vs. Zoho | CRM software comparison
Pipedrive vs. Zoho | CRM software comparison