Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Features:
Sign up for a trial account on https://convin.ai/ or book a demo to get an account tailored for your business needs.
Log into your Convin dashboard.
Go to the ‘Settings’ section on the left panel.
Then go to ‘Integrations’ and look for ‘Pipedrive’ under ‘CRM Integrations’.
Click ‘Connect’ on Pipedrive Integration.
You’ll now be redirected to the permissions page on the Pipedrive dashboard. Click on ‘Allow and install’, and that’s about it.
You’re all set.
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