Customer support app with time tracking, billing, and asset management. Access Pipedrive CRM data directly from service tickets.

Replypad is a customer support software for service providers and MSPs. It includes time tracking, customer billing, asset management, automation, and more. It’s a customer communication tool that integrates seamlessly with Pipedrive CRM.

Organize all service requests in one place with clear ownership, collaborate on customer communication, respond faster, and deliver exceptional customer experiences. Replypad helps teams work more efficiently, automate workflows, and eliminate repetitive, manual tasks.

The Pipedrive integration brings CRM information directly into service tickets in Replypad, giving your team full context for every customer interaction - right where they need it. Details include phone numbers, organizations, recent notes, and deal information such as amount, pipeline, stage, status, and latest updates.

With Replypad, you can respond faster, deliver better service, and stop wasting time switching between tools.

Additional team productivity tools include:

• Reporting and analytics
• Time tracking
• Asset management
• Customer billing and recurring contracts
• SLA
• @mentions, draft messages, snooze!
• Undo send
• Scheduled replies
• Timers
• Automation
• Multi-brand and dynamic signatures
• Advanced search
• Collision detection
• Unified team inbox
• Additional customer service and billing software features

1. Click the "Install now" button on the Replypad page in Pipedrive’s Marketplace
2. Approve and allow the integration
3. You will be redirected to Replypad. Next, log in or create your Replypad account