Built and managed by Pipedrive, this new native WhatsApp Business integration brings your sales conversations straight into your CRM. 

By syncing Pipedrive to your WhatsApp Business account, you’ll be able to enjoy the convenience of having all your messages, conversation history, attachments, business profile information and configuration details right at your fingertips. 

View, manage and respond to WhatsApp chats directly in Pipedrive without switching tabs or losing context. Every conversation is automatically linked to deals and contacts, giving your entire team visibility into customer communication and deal progress.

Pipedrive’s native WhatsApp integration lets you:

✓ Respond to WhatsApp messages directly from deal and contact views

✓ See full conversation history alongside deal progress

✓ Link WhatsApp chats to existing deals or automatically create new ones

✓ Send message templates prefilled with customer data from Pipedrive

✓ Manage all conversations in one Sales Inbox with full team visibility

✓ Send reminders and next steps tied to your pipeline

Attract new leads

Qualify my leads

Nurture my leads

Communicate with leads

Support my customers

WhatsApp Business

Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. By integrating Zendesk with Pipedrive, sales and support reps see the bigger picture and improve their customer communication.

The Pipedrive–Zendesk integration allows reps to access Pipedrive customer information from Zendesk and vice versa, seamlessly create tickets directly from Pipedrive and open new deals from Zendesk. This eliminates the need to switch between apps, enabling faster resolutions and a more efficient sales workflow.

After installing this app, Pipedrive users can create tickets directly from deals and view the following information from Zendesk:

- Ticket number, subject and status
- Ticket creation date and last update time
- Participants

And Zendesk users can create deals directly from support tickets and view the following information from Pipedrive:

- Person name
- Organization
- Deal title and status
- Deal value and currency
- Deal creation date

Zendesk

Seamlessly integrate your phone system with Pipedrive using Softphone CTI. Streamline your sales and support workflows by managing calls, messages, and performance directly within your CRM.

Key Features:
• Easy Setup & Login: Quick authentication via Tenant URL and OTP verification for secure access.
• Call Management: Make outbound calls with a built-in Keypad, handle inbound calls with instant caller pop-ups, and easily Mute, Hold, or End calls.
• Call Transfer & Conference: Perform blind or consult transfers to team members and initiate multi-party conference calls directly.
• Omnichannel Messaging: Receive and respond to WhatsApp and web chat messages from a single panel, with the ability to park chats for later follow-up.
• Performance & Activity Tracking: Monitor call durations, track real-time agent metrics, and access detailed call history logs.
• Hardware & Personalization: Configure audio devices, run instant sound tests, and switch between light and dark modes for an optimal workspace.

Empower your sales team with efficient calling, real-time context, and automated activity logging.

Manage my projects

Manage my accounts

AloTech Softphone CTI

Kixie is a powerful calling and texting engagement platform for  Pipedrive. Kixie's suite of advanced features leverage the power of AI and automation so revenue teams can perform at the highest level.

Calls, texts, dispositions and activities are logged automatically in Pipedrive, eliminating the need for the tedious manual record-keeping that slows down salespeople in their day-to-day activities. 

### Key Features:
- **Multi-line PowerDialer:** Boost productivity tenfold by dialing up to 10 numbers simultaneously
- **Seamless integration** logs calls, call recordings and summaries, outcomes, text messages, and other activities to Pipedrive
- **ConnectionBoost:** Advanced local presence lets users call from a number with the same local area code as the person they’re calling
- **Conversation Intelligence** leverages AI to track sales calls, coach your team, and automatically log call summaries in Pipedrive
- **Automatic DNC list compliance** makes it easy to follow DNC regulations without bogging your agents down with unnecessary manual list-checking
- **Live call coaching** allows managers to listen to live calls and "whisper" advice or feedback to trainees
- **Voicemail drop:** Leave custom pre-recorded messages with a single click, without having to wait for the “beep”
- **SMS templates** with dynamic fields
- **Click-to-call** from Pipedrive, and any other webpage
- **Full suite of call center features** including IVRs, ring groups, call queues, and dynamic routing

Automate my pipeline and data

Kixie PowerCall & SMS

Win more customers with Quo. The next-generation phone system to engage customers, collaborate with your team, and scale your reach with AI — without losing the personal touch.

Rated #1 in customer satisfaction on G2 and trusted by 90,000+ companies, Quo brings calls, texts, and customer information into one easy-to-use, AI-powered platform.

With the Quo and Pipedrive integration, your CRM and customer conversations stay perfectly in sync. Automatically pull contacts from Pipedrive into Quo, log all calls, texts, and call summaries back to Pipedrive, and place calls directly from your CRM. Your team gets complete context at every touchpoint so they can respond faster, stay aligned, and build stronger relationships.

Manage contracts

**SMS, WhatsApp & Voice for Pipedrive – Transform Pipedrive into a Complete Customer Communication Platform with HelloSend**

**Instant Customer Engagement** From Pipedrive Contacts, Leads, and Deals, send SMS, WhatsApp, and Voice Calls to leads and customers. Faster responses and personalised interactions boost conversions.

**Automate Every Follow-Up** Automate customer actions-based reminders, follow-ups, notifications, and nurture messages using 
advanced processes. Save time and communicate with every lead.

**Voice-calling helps close deals** Allow click-to-call, log every call, and sync conversation history to your CRM. Allow your sales staff to see all customer interactions.

**Campaigns using targeted messaging** Reach the correct audience with Pipedrive filters for bulk SMS and WhatsApp campaigns. Optimise results by tracking message delivery, engagement, and campaign performance.

**Centralise Client Discussions** Manage SMS, WhatsApp, and voice from a team mailbox. For improved collaboration, organise, search, and access all conversations.

**Update Your CRM Regularly** Pipedrive automatically syncs calls, notes, and communication history. Avoid manual data entry and keep accurate client records.

**Combine with Top Communication Providers** Integrate Twilio, RingCentral, Mobile WhatsApp, and WhatsApp Business API for reliable messages and calling through your selected provider.

WhatsApp, SMS & Call Integration for Pipedrive

### Why CloudTalk?

**📞 Native CTI:** Make and receive calls without leaving Pipedrive. Auto-logs recordings, tags, and notes to your Deals.
- [How Pipedrive Uses CloudTalk to Drive Sales, Coaching, and Customer Success](https://www.cloudtalk.io/customer-stories/pipedrive)

**🌍 Global Scale:** Instant local numbers in 160+ countries. Boost answer rates by 40% with local presence.
- [How Self Mastery Increased Pickup Rates by 40% with CloudTalk and Pipedrive](https://www.cloudtalk.io/customer-stories/selfmastery)

**⚡ 10x Faster Outreach:** Build dialer queues directly from Pipedrive Activity Lists and power through leads automatically with Power or Parallel dialing.
- [How Dentakay grew call volume by 2.5X with Power Dialer](https://www.cloudtalk.io/customer-stories/dentakay)

**🤖 24/7 AI Agents:** Handles inbound and outbound calls and logs structured data (Intent, Summary, Order IDs) to Pipedrive automatically.
- [How Circle Gym Got 150% More Bookings with AI Voice Agents](https://www.cloudtalk.io/customer-stories/circle-gym/)

**🧠 Granular Analytics and AI Insights:** Not only does it give you granular analytics, but CloudTalk also auto-logs Call Summaries, Sentiment Analysis, Topics and more directly into Pipedrive Activities.
- [How Capitalo cut manual analysis by 80%](https://www.cloudtalk.io/customer-stories/capitalo)

**⚙️ Smart Mapping:** Sync CloudTalk Dispositions to Pipedrive Activity Types for clean, instant pipeline reporting.

CloudTalk: AI Dialer & CTI for Pipedrive

Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service. Front brings all support channels into a modern, intuitive workspace where your team can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle.

Front integrates with Pipedrive to bring information about your contacts, deals, and activities into Front, and enables you to build customized workflow automation that streamlines customer service and sales processes. Plus, edit Pipedrive records in real-time and select which fields are displayed in Front to eliminate context switching.

Front

## Handle Pipedrive tasks inside Outlook with Pipedrive for Outlook Integration

Connect Pipedrive and Outlook by adding access to Pipedrive data straight from Outlook and manage your sales without switching windows. The **Pipedrive for Outlook app** lets you see your contacts, organizations, deals, activities, and notes right where you handle your emails. It’s perfect if you’re already **using Outlook** and want to keep everything in one place.

### What You Can Do with the Pipedrive for Outlook App:
- **Access Vitals in Outlook:** Keep track of your Pipedrive data like contacts and deals directly in Outlook.
- **Add Info on the Fly:** Easily create new contacts, deals, and notes in Pipedrive from Outlook, keeping everything synced.
- **Works Everywhere:** This app works with Outlook whether you're on your desktop (Windows and Mac) or online. Make sure you’re using the latest version of Outlook to keep things smooth.

With the **Pipedrive for Outlook app**, you can streamline how you manage your sales right from your email, making it simpler to keep up with your deals and client info without the hassle of juggling apps.

Pipedrive for Outlook is all about making Outlook users' days easier and helping you focus.

You can try Pipedrive for Outlook for free for 7 days, to make sure it works for you and your business' workflow. After that, a paid subscription is required.

Pipedrive for Outlook

What You Can Do With The Latest Build of ZIWO-Pipedrive? 

-Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call, and at the same time, the associated lead automatically will be opened.

-Select Preferable Language in which agent prefer, whether its in English or Arabic! All of ZIWO's components are in Arabic now!

-Make conference calls in which you’ll be able to talk to 5 or more people at the same time.

-After ending a call, all related details & activity will be logged directly into Pipedrive call history, and also you can view call logs via the smart dial-pad.

-An active link to the call recordings will show up, also you can find the call recording on the “Customers” section in Pipedrive.

-A Click to Call button will be placed next to the customer's phone number, so you can call your customers directly.

-Receive and view all incoming calls smoothly with a call pop showcasing all incoming calls within your Pipedrive account. 

-Call history and voice recordings to get integrated immediately into a new lead for better traceability.

-Agent Statistics: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track.

To view full features please click [here](https://www.ziwo.io/integrations/pipedrive/)

Ziwo

Calilio is an AI-powered business phone system that helps teams handle calls faster and smarter. With seamless Pipedrive integration, you can place calls instantly from the CRM tool and have every interaction, like your incoming, outgoing, busy, or missed calls, automatically logged inside your CRM.

No manual entry, no switching tools, just clearer insights and smoother communication for your sales and support teams.

### Benefits:

- Call leads directly from Pipedrive with one click.

- Capture all call details without manual effort.

- Keep Pipedrive and Calilio call data always up-to-date.

- Record, review, and analyze calls to make informed decisions.

### Features:

- **Click-to-Call:** Instantly call leads directly from Pipedrive with a single click. Reduced dialing time and improved efficiency.

- **Automatic Call Logging:** Automatically capture and store call details – incoming, outgoing busy, and missed calls – in Pipedrive.

Calilio

**Your communication hub, integrated**

Connect Allô with Pipedrive to give your team a complete view of customer interactions. Say goodbye to the hassle of manually logging calls or messages—Allô takes care of it for you. Your team can focus on building relationships and growing the business, not on tedious data entry.


**Stay organized effortlessly**

Allô automatically logs calls and voicemails to Pipedrive, ensuring you always have the context you need. Whether you're closing deals or providing support, this integration keeps everything in sync so you can collaborate effectively.


**Keep your contacts in sync**

When your team calls a Pipedrive contact, their details will automatically appear in Allô without needing to be manually added. This seamless integration saves time and ensures your team can focus on delivering exceptional customer experiences.

Connect your favorite apps or easily find new ones

Support my customers

Can't find the app you need?