Thulium is an omnichannel customer support tool. It connects you with your customers via phone, email, live chat, text and Facebook Messenger.

Thulium is a browser-based CCaaS (Contact Center as a Service) on a mission to make customer interactions more effortless and frictionless.

Thulium and Pipedrive go hand in hand to improve your sales and support alignment. Key features:

• All companies created in Thulium are automatically added to Pipedrive (important data like phone number, email address and address is automatically copied)
• Switching between customer cards in Thulium and Pipedrive with just one click
• While creating a new customer in Thulium, you can automatically add a new deal into Pipedrive
• A list of deals from Pipedrive is displayed in the Pipedrive tab in Thulium’s customer card

1. Go to your Thulium account and log in as admin
2. Select Administration -> Integration -> Pipedrive
3. Configure the Pipedrive integration

Once you're done, all the above functionalities will be available in your Thulium application