Your outbound tools send the messages. OutboundSync makes sure Pipedrive knows what happened—across email, social, phone, and more.

Send from any outbound tool. See every touch in Pipedrive.

How it works

OutboundSync is the connective tissue between your outbound stack and Pipedrive.

Connect tools like Smartlead, Instantly, EmailBison, HeyReach and more once — every send, reply, open, click, and unsubscribe lands on the lead person. No CSVs, no brittle custom automation, no middleware to babysit.

Built for revenue teams running multi-channel outreach across email, social, and phone who need full visibility and clean attribution inside Pipedrive.

What syncs

• Sends, replies, clicks, unsubscribes, and call events logged as notes on the matched person
• Each note has the campaign, sender and recipient, timestamps, and more — so you see full context, not just a line item
• People auto-matched (or created) by email, custom field, or social profile, with optional owner assignment on new records
• Social-channel events from tools matched on social profile URL when an email isn't known

Why teams pick it

• One integration covers your entire outbound stack — add new tools without rewiring
• SOC 2 Type II certified, so security review is a non-event
• Setup takes minutes — no contracts, no professional services
• Purpose-built for outbound, not a general automation platform stretched to fit

Stop rebuilding pipeline from forwarded replies and screenshots. Get outbound activity flowing into Pipedrive in minutes.

1. Create or log into OutboundSync

New users: sign up at app.outboundsync.com and confirm your email. Existing customers: log in.

2. Connect Pipedrive

From the OutboundSync dashboard, open Integrations → Pipedrive and click Connect. Authorize OutboundSync in Pipedrive and you'll be returned to your dashboard.

3. Create your first webhook

Click Create webhook and choose:

• Pipedrive account — which connected workspace to sync into
• Person matching — how OutboundSync finds people in Pipedrive (by email, custom field, or social profile URL)
• Owner (optional) — assign new Persons and Notes to a specific Pipedrive user
• Sales engagement platform — the tool sending the events (Smartlead, Instantly, EmailBison, or HeyReach)

Click Create webhook and copy the generated URL.

4. Add the webhook to your sequencer

Paste the OutboundSync webhook URL into your sequencer's webhook settings. Platform-specific walkthroughs are at outboundsync.com/docs.

5. Test and verify

In OutboundSync, click Sync Test. Open Pipedrive and confirm a Person was matched (or created) with a Note containing the event details. From here on, every send, reply, click, unsubscribe, and call event from your sequencer flows into Pipedrive automatically.

Need help? Email [email protected] or browse the docs at outboundsync.com/docs.