Facebook Messenger is an instant messaging feature built into Facebook. It allows users to interact with your business by sending questions and information requests to your page.

Pipedrive’s integration for Facebook Messenger helps you manage Facebook business communication without switching between apps. You can, for example, send and receive Facebook messages (text, media and files) directly from Pipedrive.

Cooperate on conversations with your team and deliver amazing customer experiences faster. Convert new incoming conversations into contacts, leads and deals. All your Messenger business conversations will be automatically logged in Pipedrive connected to your leads or deals, giving you an accurate, real-time overview of your customer journey and allowing you to continue the conversation right where you left off.

Functionalities

• Manage all your Facebook Messenger interactions from within Pipedrive
• Use a shared inbox to assign Messenger chats to sales or support reps
• Convert Messenger conversations into new leads or deals
• Access conversations in Facebook Messenger without switching between apps