PipeDeck SMS/MMS for Pipedrive: two-way texting on your own Twilio account. Flat pricing, no per-seat or per-message fees

Most Pipedrive texting apps require moving your number onto their platform and charge per seat or per message for it. PipeDeck keeps you on the Twilio account and number you already have, and charges one flat fee per company instead.

What it does

• Two-way SMS and MMS directly from Deal, Person, and Organization records
• Replies log back to the record automatically
• Bulk send from any filtered list or view
• Message templates and personalization using Pipedrive fields
• Trigger texts from Pipedrive automations
• Built-in opt-out management and quiet hours for compliance

Why your own Twilio account

• No per-seat or per-message markup — you pay Twilio's rates directly
• Keep the number and sender reputation you already have
• One flat platform fee (from $19/mo) instead of pricing that scales with your usage

Requirements A Twilio account and phone number. US texting requires A2P 10DLC registration, completed directly with Twilio before you can send — this happens on Twilio's side, not ours.

Try it free for 10 days, no card required.

Before you start

You need a Twilio account and number. US texting requires an approved A2P 10DLC brand and campaign. Approval can take several days, so start early.

1. Install PipeDeck

Install and authorize PipeDeck. You'll automatically start a 10-day free Business trial, no card required, with bulk sending, templates and automations unlocked.

2. Connect Twilio

Open PipeDeck on any Person or Deal and select Connect Twilio. Enter your Twilio Account SID and Auth Token. PipeDeck verifies them with Twilio and stores them encrypted.

3. Choose your numbers

Select which Twilio numbers PipeDeck can use, choose a default and optionally assign numbers to individual users. MMS-capable numbers are identified.

4. Start texting

Open a Person with a mobile number and send a text. Messages and replies are automatically logged to the Pipedrive record.

5. Bulk send (Team+)

From a Deals, People or Organizations list, select records or apply a filter and choose Send SMS in bulk. Personalize, preview, confirm and send.

6. Pipedrive automations (Business+)

Go to Settings → Send from Pipedrive Automations and copy your webhook URL and credentials. Add them to a Pipedrive Webhook request automation, then provide the recipient and message fields. Any supported Pipedrive trigger can now send a text.