Is your company a Germany-based business and would you like to manage both inbound and outbound calls more efficiently? Why not try CallOne?
CallOne provides specifically customized call center and VoIP solutions to sales and customer service teams in the German market.
The tool’s integration with Pipedrive makes it possible to initiate calls directly from the CMS (with a click-to-call function) and automatically feeds the call data from incoming calls into the Pipedrive activity log. The data from all calls is compared with your Pipedrive contacts to check for existing entries.
Furthermore, the computer telephony integration enables you to choose whether you would like to use hardware phones, softphones or browser phones (WebRTC).
All CallOne products are hosted in Germany and offer the highest data security (VPN tunnels, SRTP, TLS encryption) as well as premium voice quality.
CallRoot is an incoming call tracking software for marketers and agencies. CallRoot helps you work out which campaign (online/offline) or keyword is generating the most sales calls. With CallRoot, you can track & record incoming phone calls, dynamically insert tracking phone numbers and find the source of every incoming phone call.
CallRoot integrates with Pipedrive to automatically log call information, call source (campaign or keyword that is responsible for this call) and call recording under your contacts and deals as an activity. It converts first-time callers into a new contact and deal in your Pipedrive account and logs call activity under that newly created deal.
Along with a dynamic number insertion script, CallRoot also provides an option to create workflows around incoming calls to further automate your marketing and lead generation processes.
CallRoot is agency-ready and provides different account access levels like Manager, User and Client (read-only) so agencies can add CallRoot to their tech stack for use in their client campaigns. CallRoot is also coming up with a number of new features like Dynamic Number Insertion API, SMS Inbox and Lead enrichment.
CircleLoop is a UK-built next-gen phone system for the modern day business. The tool includes instant number provisioning and desk phones that set themselves up—no complicated installation or configuration required.
Unlike traditional phone systems, CircleLoop lets you add and remove users and numbers as and when required. CircleLoop can take care of the porting process for you if you wish to move your existing number over.
Link CircleLoop and Pipedrive so you won’t have to leave your Pipedrive account to speak to clients and sync your contacts. CircleLoop offers an instant click-to-call on outbound calls and, once the contact is in the CRM, you’ll also see full contact details and tags on any inbound call. Everything is logged automatically in Pipedrive including call recordings and transcriptions.
First licensed in 2000, Spanish telecommunications operator Duocom is a pioneer in the virtual office, with their virtual PBX and VoIP (the first in the country) dating all the way back to 2007. Duocom’s coverage reaches the entirety of Spain and, of all Spanish carries, is the only one that has an accredited integration with Pipedrive.
When a lead or existing customer calls or is called by a sales rep, the interaction is recorded so that you get a whole picture of the process. On top of that, incoming calls are directed to the ‘owner’ of the account, while the number of calls can be tracked with Google Analytics.
With Duocom’s “centralita virtual” users aren’t restricted to one location: they can have telephone numbers and personnel in different cities, working from home or abroad—All included in one easy to use, dashboard-based product.
Duocom provides its customers with free customer service during business hours and is working on new features that will empower your employees and allow for more flexibility.
NUACOM is a cloud phone system that offers over 50 features and integrations. The phone system integrates seamlessly with Pipedrive so you can streamline your workflow in one place.
The phone system platform is designed with end users in mind. Features such as Call Recording, Click-to-Call, Call Logs, IVR, Auto-Attendant and more help businesses take control of their customer service.
NUACOM also has a Wallboard feature so users can monitor calls. The Wallboard will show current agents on calls, total calls, missed calls and much more in real-time—an invaluable tool for managers and business owners alike.
The tool also has enhanced phone features, such as:
Greeting Messages. Have all your calls answered automatically
An IVR Design Tool. Design your own call flow with greetings, menus and actions
Opening Hours. Set up single or multiple working hours for your business
Flip calls from your Deskphone to your Mobile, manually or automatically
Take advantage of the NUACOM phone system with our 30% off Pipedrive offer by mentioning ‘PIPEDRIVE30’ when speaking with a member of NUACOM during signup.
With RingOver, it’s easy for sales and support teams to automate their call activities in Pipedrive.
Users can make unlimited calls to 60+ landline and mobile destinations and manage their entire phone system from a single dashboard. RingOver is available via mobile and web apps and is very simple to set up, configure and scale with your business.
RingOver connects to Pipedrive in a minute and offers advanced call center features such as:
Virtual landline, national and mobile numbers in 65+ countries
Automatic logging of calls, voicemails, recordings and SMS
Business hours setting
Call waiting, call routing and call forwarding
Personalized welcome greeting
Call recording, call whisper, double-listening and conference call
Call reports and analytics
Logs from RingOver appear as standard notes in the corresponding Pipedrive Contact and Deal. Users can see call details such as call time, duration, caller name, phone number and a call recording link, making it easier to plan follow-up activities with each contact.
There are over 150 apps and integrations to help you boost your sales process. You can customize Pipedrive to suit your specific sales process with all of these integrations right now.
The apps are categorized to help you find the type of tool you’re looking for. There are simple instructional guides and step-by-step installation advice to help you speed up your Pipedrive sales process in a matter of minutes! Make your way to the Pipedrive Marketplace to try them out today.
The Ultimate Guide to Setting Up a Call Center
Want to set up your own call center from the ground up? This ebook will teach you how.
Share your thoughts with our Community
Start or continue the conversation with like-minded sales and marketing professionals on our Community.