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Subprocessors

Current as of March 14, 2022

Welcome to Pipedrive’s Subprocessor repository page.

Pipedrive may use Subprocessors to support the provision of services ordered by a Client. This page provides important information about the identity, location, and role of each Subprocessor.

Third-Party Subprocessors

Processor

Entity country

Transfer mechanism

Applicable service

Type of personal data

Hosting and infrastructure
 
 
 
 

Rackspace GmbH

Switzerland

DPA + SCCs Module 3 for Client Data

Hosting and CDN services in Europe and the USA, depending on Client location

All Client Data stored by Clients as defined in our ToS

Amazon Web Services, Inc

USA

DPA + SCCs Module 3 for Client Data

Hosting and CDN services in Europe and the USA, depending on Client location

All Client Data stored by Clients as defined in our ToS

Cloudflare, Inc.

USA

DPA + SCCs Module 3 for Client Data

Content distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. This allows Pipedrive to efficiently manage traffic and secure the Services

End-User or Agent IP address

Feature specific providers
 
 
 
 

APIHub, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Smart Data Feature

Email addresses fed directly by the Client into the feature

Twilio SendGrid, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Smart Email BCC Feature

Emails sent to the Smart Email BCC address provided to the Client

Nylas, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Contact Sync Feature

Contacts that Client chooses to sync with Pipedrive

Twilio, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Caller Feature

Call recordings, phone numbers and call metadata

Liidio Oy

Finland

DPA

Service provider for the LeadBooster Feature

Web visitors data for sites enabled by the Client

Cognism Limited

England and Wales

DPA

Service provider for the Prospector Feature

Lead data requested by the Client

Pusher

England and Wales

DPA

Service provider for the Live Chat Feature

Encrypted conversations submitted through Live Chat feature

Customer support services
 
 
 
 

Intercom R&D Unlimited Company

Ireland

DPA + SCCs

Service provider for customer support conversations, qualifying as a processor for Client Data if you provide Client Data in conversations with our customer support specialists

Conversations (and any data you would share) between Client and our Support team

Pipedrive Affiliate Subprocessors

Name

Type of data transferred

Purpose

Entity country

Pipedrive Inc.

Customer Data, Client Data

Services and Support

USA

Pipedrive UK Ltd

Customer Data, Client Data

Services and Support

United Kingdom

Pipedrive Ireland Ltd

Customer Data, Client Data

Services and Support

Ireland

Pipedrive Germany GmbH

Customer Data, Client Data

Services and Support

Germany

Mailigen SIA

Customer Data, Client Data

Services and Support

Latvia

Pipedrive Portugal Sociedade Unipessoal, Lda

Customer Data, Client Data

Services and Support

Portugal

Pipedrive Prague s.r.o.

Customer Data, Client Data

Services and Support

Czech Republic