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Sub-processors

Current as of March 18, 2024

Welcome to Pipedrive’s Sub-processor repository page.

Pipedrive may use Sub-processors to support the provision of services ordered by a Client. This page provides important information about the identity, location, and role of each Sub-processor.

Third-Party Sub-processors

Processor

Entity country

Transfer mechanism

Applicable service

Type of personal data

Hosting and infrastructure
 
 
 
 

Rackspace GmbH

Switzerland

DPA + SCCs Module 3 for Client Data

Hosting and CDN services in Europe and the USA, depending on Client location

All Client Data stored by Clients as defined in our ToS

Amazon Web Services, Inc

USA

DPA + SCCs Module 3 for Client Data

Hosting and CDN services in Europe and the USA, depending on Client location

All Client Data stored by Clients as defined in our ToS

Cloudflare, Inc.

USA

DPA + SCCs Module 3 for Client Data

Content distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. This allows Pipedrive to efficiently manage traffic and secure the Services

End-User or Agent IP address

Feature specific providers
 
 
 
 

APIHub, Inc. (Clearbit)

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Smart Data Feature. See Clearbit’s Terms of Service and Privacy Policy or claim your personal data from Clearbit.

Email addresses fed directly by the Client into the feature

Twilio SendGrid, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Smart Email BCC Feature

Emails sent to the Smart Email BCC address provided to the Client

Twilio, Inc.

USA

DPA + SCCs Module 3 for Client Data

Service provider for the Caller Feature

Call recordings, phone numbers and call metadata

OpenAI LLC

USA

DPA + SCCs Module 3 for Client Data

Service provider for artificial intelligence features and functionality, including email summarization and generation, internal data analysis and customer/lead profile creation

All Client Data that the Client chooses to process in applicable AI-powered features

Dealfront Finland Oy

Finland

DPA

Service provider for the LeadBooster Feature

Web visitors data for sites enabled by the Client

Cognism Limited

England and Wales

DPA

Service provider for the Prospector Feature

Lead data requested by the Client

Messagebird UK Ltd.

England and Wales

DPA

Service provider for the Live Chat Feature

Encrypted conversations submitted through Live Chat feature

Customer support services
 
 
 
 

Intercom R&D Unlimited Company

Ireland

DPA + SCCs

Service provider for customer support conversations, qualifying as a processor for Client Data if you provide Client Data in conversations with our customer support specialists

Conversations (and any data you would share) between Client and our Support team

Amplify5 ltd

England and Wales

DPA

Service provider for customer support conversations, qualifying as a processor for Client Data if and when the Client provides Client Data in conversations with our customer support specialists

Conversations and any data provided by the Client to our Support team

Pipedrive Affiliate Subprocessors

Name

Type of data transferred

Purpose

Entity country

Transfer mechanism

Pipedrive Inc.

Customer Data, Client Data

Services and Support

USA

IGDTA

Pipedrive UK Ltd

Customer Data, Client Data

Services and Support

United Kingdom

IGDTA

Pipedrive Ireland Ltd

Customer Data, Client Data

Services and Support

Ireland

IGDTA

Pipedrive Germany GmbH

Customer Data, Client Data

Services and Support

Germany

IGDTA

Pipedrive Latvia SIA

Customer Data, Client Data

Services and Support

Latvia

IGDTA

Pipedrive Portugal Sociedade Unipessoal, Lda

Customer Data, Client Data

Services and Support

Portugal

IGDTA

Pipedrive Prague s.r.o.

Customer Data, Client Data

Services and Support

Czech Republic

IGDTA