Current as of March 31, 2025
Welcome to Pipedrive’s Sub-processor repository page.
Pipedrive may use Sub-processors to support the provision of services ordered by a Client. This page provides important
information about the identity, location, and role of each Sub-processor.
Processor
Entity country
Transfer mechanism
Applicable service
Type of personal data
Amazon Web Services, Inc
USA
DPA + SCCs Module 3 for Client Data
Hosting and CDN services in Europe and the USA, depending on Client location
All Client Data stored by Clients as defined in our ToS
Cloudflare, Inc.
USA
DPA + SCCs Module 3 for Client Data
Content distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. This allows Pipedrive to efficiently manage traffic and secure the Services
End-User or Agent IP address
Rackspace GmbH
Switzerland
DPA + SCCs Module 3 for Client Data
Support services for AWS
All Client Data stored by Clients as defined in our ToS
APIHub, Inc. (Clearbit)
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Smart Contact Data Feature. See Clearbit’s Terms of Service and Privacy Policy or claim your personal data from Clearbit
Email addresses fed directly by the Client into the feature
Dealfront Finland Oy
Finland
DPA
Service provider for the Web Visitors Feature
Web visitors data for sites enabled by the Client
Messagebird UK Ltd.
England and Wales
DPA
Service provider for the Live Chat Feature in LeadBooster
Encrypted conversations submitted through Live Chat Feature
OpenAI Ireland Limited
Ireland
DPA
Service provider for artificial intelligence features and functionality, including email summarization and generation, internal data analysis and customer/lead profile creation
All Client Data that the Client chooses to process in applicable AI-powered features
Forge Technology, Inc. (Paragon)
USA
DPA + SCCs Module 3 for Client Data
Embedded iPaaS used to build integrations for certain Marketplace apps marked accordingly
Client Data that the Client chooses to process in order to use certain Marketplace apps marked accordingly
RightBound Inc.
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Data Enrichment Feature. See Rightbound’s Privacy Policy and information about data sources
Client Data processed depends on the scope of the feature that the Client chooses to use, and may include person’s name, email, organization’s name, organization’s website, organization’s LinkedIn, organization’s website derived from person’s work email
Twilio SendGrid, Inc.
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Smart Email BCC Feature
Emails sent to the Smart Email BCC address provided to the Client
Amplify5 ltd
England and Wales
DPA
Service provider for customer support conversations, qualifying as a Sub-processor for Client Data if and when the Client provides Client Data in conversations with our customer support (success) specialists
Conversations and any data provided by the Client to our support (success) team
Fullview ApS
Denmark
DPA
Service provider used by customer support qualifying as a Sub-processor for Client Data if and when the Client chooses to use screen sharing and co-browsing to help resolve issues
All Client Data that the Client chooses to share during screen sharing and co-browsing sessions with support representatives
Intercom R&D Unlimited Company
Ireland
DPA
Service provider for customer support conversations, qualifying as a Sub-processor for Client Data if and when the Client provides Client Data in conversations with our customer support specialists
Conversations (and any data you would share) between Client and our support team
Name
Type of data transferred
Purpose
Entity country
Transfer mechanism
Pipedrive Inc.
Customer Data, Client Data
Services and Support
USA
IGDTA
Pipedrive OÜ
Customer Data, Client Data
Services and Support
Estonia
IGDTA
Pipedrive UK Ltd
Customer Data, Client Data
Services and Support
United Kingdom
IGDTA
Pipedrive Ireland Ltd
Customer Data, Client Data
Services and Support
Ireland
IGDTA
Pipedrive Germany GmbH
Customer Data, Client Data
Services and Support
Germany
IGDTA
Pipedrive Latvia SIA
Customer Data, Client Data
Services and Support
Latvia
IGDTA
Pipedrive Portugal Sociedade Unipessoal, Lda
Customer Data, Client Data
Services and Support
Portugal
IGDTA
Pipedrive Prague s.r.o.
Customer Data, Client Data
Services and Support
Czech Republic
IGDTA
We currently host our data in the following AWS regions:
EU (Frankfurt)
EU (Dublin)
UK (London)
US East
US West
For optimized performance and compliance, new sign-ups originating from specific regions will primarily be hosted in specific data centers:
EU: for EU clients
UK: for non-EU European and EMEA clients
USA: rest of the world.
Note: Due to external conditions (i.e. IP mappings) company accounts can be hosted in different data centers. In case you would like to know exactly where your company's data is hosted please reach out to our Support team.