UX Researcher, mixed methods

Tartu - Product Intelligence - Hybrid

We’re on the lookout for a UX researcher, with mixed methods to dig deep into customer needs, behaviors, motivations, and market opportunities to help us make better business, go-to-market, and product decisions in our Tartu office.

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a UX researcher, with mixed methods to enhance our understanding of user behavior, needs, preferences market and competitors in our Tartu office. If you’re someone who, through your insights, influences the product and marketing strategy and ensures that the product meets our customer needs, we’d love to meet you!

Your new adventure:

Plan and conduct user research, analyzing findings and delivering insights to internal and external stakeholders
Present research results and give recommendations to the product leadership team and cross-functional partners involved in product development, design and marketing
Share research findings across the company to foster a common understanding of our segments, markets, and current competitive position
Use research findings and insights to influence the product and marketing strategy
Help establish and maintain a user-centered culture by evangelizing the value of UX research and advocating for the user throughout the product development process
Host internal ideation workshops to encourage innovation and creative thinking
Develop personas, empathy maps, user flows, and journey maps to enhance our understanding of the customer
Propose topics to research to help guide product, marketing and company strategies

Does this sound like you?

+3 years of experience as a UX or market researcher
Degree in psychology, sociology, statistics, computer science, graphic design, or related field is a plus
Good analytical and problem-solving skills
Interest in and experience executing hands-on, primary research
Experience in user, market, and competitor analysis
Proficiency in quantitative and qualitative research methodologies such as in-depth interviews, benchmarking, customer journey mapping, surveys, among others
Ability to translate research findings into strategic narratives
Good communication and storytelling skills
Excellent written and verbal English skills

Why Pipedrive?

A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
Flexible working hours as long as you’re there for your team members
Freedom to execute your ideas with a passionate and motivated team supporting you
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Seems like the right job for you?

Join our team and be part of the success story

Apply now

About Pipedrive