Connect with your Pipedrive contacts using the various channels available on Messagebird. Initiate conversations using WhatsApp, SMS & Viber. Reply to incoming messages from channels integrated into MessageBird.

Connect with individual and multiple People, Deals and Organizations from the desired MessageBird channel. Use Pipedrive filters to send messages to select contacts. Insert templates to send predefined messages, emojis, user fields and person fields to customize the message. Sync your approved MessageBird templates into Pipedrive and utilize them to initiate conversations.

Receive incoming messages into Pipedrive based on your requirements using the various options available. View the list of MessgeBird channels, and enable and disable them when required. Also, allow multiple users to receive desktop notifications for your incoming MessageBird messages.

The Pipedrive admin can also allow multiple users to utilize their authorized MessageBird account using the Manage App Users option. 

Have a record of all messages sent and received as Notes within the respective Pipedrive contact along with the complete details of the message.

Attract new leads

Qualify my leads

Nurture my leads

Communicate with leads

Manage my accounts

MessageBird Integration for Pipedrive

Nectar Desk is an efficient, cloud-based call center software. This affordable app is the optimal solution for your business needs.

Use your computer to make and take calls with our software. It works with your desk phone and your cellphone and offers user-friendly messaging, ticketing and chatting systems. Nectar Desk gives you full access to reporting and analytics as well as many other features.

All calls and messages will be logged under the connected deals and contacts in Pipedrive as an activity or note. 

It’s a highly efficient and convenient way to keep all the information about the call or SMS in one place. We are constantly improving the integration process and provide our customers with various helpful options such as:

- Rerouting of incoming calls to contact owners, with priority over other agents 
- Dispositions and disposition notes which stand for the result of the call or SMS and are displayed in the Pipedrive log
- Call recording URLs to offer you the possibility to listen to conversations 
- Send a pre-recorded message with voicemail Drop 
- Click-to-Call and Click-to-SMS extensions and many others

Support my customers

Nectar Desk

- Make and receive calls from Pipedrive: You will be able to make or receive calls directly from your web browser.
- One-click dialing: Call your contacts from Pipedrive with a single click from the phone number link or by selecting the netelip calling app.
- Inbound Call popups: When you receive a call in Pipedrive you will identify the name of the contact with their customer file.
- Direct and indirect forwarding to phone numbers: Forward all calls directed to your phone to a different number, previously programmed, inside the national territory or to international numbers.
- Compatible with call queues and IVR: Automatically routes calls and receives calls according to a defined strategy. Inbound calls will be "queued" listening to on-hold music and a customizable voice-over.
- Record call details: Once the call is finished and answered, it will be recorded in the contact's activities. If you have contracted call recordings together with vDrive, the call recording will also be recorded.

Automate my pipeline and data

netelip

Nimbata is a leading call tracking software helping marketers to track and improve their call performance by providing key insights that drive smart optimizations. Nimbata’s users have access to 30+ marketing & call reports, AI call tracking features like call summaries & keyword spotting, and 15+ integrations.

In just a few seconds, you can set up your Pipedrive integration and automatically send call insights with your very first call. Here are some things you can do with the Nimbata + Pipedrive integration:

- Automatically create new contacts
- Update Pipedrive’s data with new caller insights from callers’ information like caller name to attribution like the campaigns that generated the call
- Create custom Pipedrive fields to match with Nimbata’s fields like conversation transcriptions or tags
- Calculate lead scores within Pipedrive based on caller behavior, web visits, and attribution.

💡 Note: You can also use Nimbata’s intuitive automation builder to maintain quality within your CRM by sending only valid calls as contacts.

Manage contracts

Other use cases

Nimbata

NUACOM is a modern cloud phone system equipped with all the features your sales and customer service teams need.

Our integration with Pipedrive provides your team with the ability to make calls directly from the Pipedrive interface. Our “Click-to-call” feature empowers your sales team to make more calls with less effort while also eliminating misdialing.

Call recordings are available for download directly from Pipedrive with the click of a button.

Call logs are saved on the contact's page for future reference.

Notes can be added to a call's activity.

NUACOM

With Onoff Business, there's no need for a second device, SIM card or yet another mobile contract.
Make and receive calls, send SMS, receive voicemails and synchronize your contacts from the Onoff Business mobile or web application.

Set up the Pipedrive <> Onoff integration to:

- Automatically **log all interactions** with your users (calls, SMS, VM) in Pipedrive

- Never be caught off guard with the **enhanced callerID**:  Sync your CRM contacts with Onoff Business and always know who is calling. Provide the best customer experience from the get-go!

- Get more from Pipedrive **reports**: Use call outcomes, SMS, notes and activities to have more insights into your team's performance.

Onoff Business

The OpenMoves Connector links Pipedrive to OpenMoves, an award-winning email marketing platform.

With data synchronization and campaign reporting, the connector’s two-way sync keeps communication with your contacts up to date and ready to go. Contacts are synchronized in OpenMoves as they are added, updated or deleted from your Pipedrive account. OpenMoves reports email campaign activity back to your Pipedrive account to track engaged contacts that read emails and visit your website. Unsubscribed contacts are reported in your Pipedrive account, so you can effectively manage cold leads.

You can even customize your settings. Choose the contact information you want to see in your OpenMoves account. All contact fields (even custom fields) can be synced to OpenMoves for segmenting and personalizing your email campaigns.

OpenMoves Connector

Special Offer: Get **30% off **on all plans. 

[Get started here.](https://www.paperflite.com/signup?utm_source=Pipedrive&utm_medium=Special%20Offer)

Three ways to empower your sales team with the Paperflite integration:

1. All your marketing and sales content in one place: Paperflite gathers all of your content from multiple sources in one single view, so your teams can quickly find the right piece of content to share with their buyers. A centralized repository makes your content discoverable, and it can be shared with a single click.
2. Create personalized experiences for your prospects. Paperflite enables you to share different content types. From PPTs to PDFs and Videos in a single view without redirecting your prospects to different channels. Create a personalized storyboard customized for individual accounts and share it with your prospects all from Pipedrive.
3. Track document engagement and more. Paperflite tracks how your prospects engage with your content, with whom they share it internally, so you know precisely which lead is more likely to convert. From page-level views to time spent on videos, Paperflite captures every interaction with your content so you can engage with hot leads and nurture cold ones. All this information is displayed in the “Activity history” tab in Pipedrive.

Paperflite

Connect with your Pipedrive contacts using SMS and WhatsApp channels. Initiate conversations using WhatsApp and SMS. 

Extension features:

- Send messages to contacts

From the dropdown menu on the right corner, select any contact from the people/organizations module and click on "Send Pinnacle SMS/Contacts." Enter your message or select your approved template. Click on "Send SMS" or "Send WhatsApp" to send the message.

- Send bulk messages to contacts and deals

Select the contacts you wish to send messages to and click on "Send PinnacleMessage" from the dropdown menu. Choose your sender ID. Enter a message or select the template. Send the bulk message.

- Create and edit templates

Select "Add New Template option" and create templates. You can also edit or delete the created templates.

- View conversation history from within Pipedrive 

The history of all your sent messages from Pipedrive using pinnacle can be viewed under the "Notes" section of contacts and deals.

Pinnacle Integration for Pipedrive

Plai.io is an AI-powered ad management platform that simplifies running targeted campaigns across Facebook and Instagram. It enables businesses to launch data-driven ads without complex setups, optimizing performance through automation and AI insights.

By integrating Pipedrive, users can seamlessly onboard to Plai and quickly create their ad campaigns. The integration accesses only basic information, such as contact name and email address, to simplify campaign setup. This ensures a smooth experience while keeping data usage minimal and focused on enabling easy and efficient ad creation.

Plai

PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly from your Pipedrive CRM. It allows you to take notes, record calls and gives you access to your CDR (Call Detail Records).

PressOne Africa

Quickdialog is an AI powered messaging platform that allows brands to engage, support and market to their customers via messaging channels including WhatsApp, Messenger and Live Chat. 

**WhatsApp Campaign Manager**

Design, personalise and send rich media enabled WhatsApp Messages to your Pipedrive customers at scale or individually, and enjoy engagement rates of + 90%

**AI powered customer support**

Manage conversations from WhatsApp, Messenger, Live Chat and email from one platform, and leverage AI to support your agents.

The Quickdialog-Pipedrive integration allows you to manage conversations across all messaging channels through one shared inbox and update Pipedrive accordingly.

1. **Create Leads** in Pipedrive from messaging apps and email directly from Quickdialog (either automatically or manually)

2. **Update contacts and activities**  in Pipedrive automatically from Quickdialog

3. Gain **full context**  of every conversation without switching between tools

Connect your favorite tools or easily find new ones

Communicate with leads

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