Built and managed by Pipedrive, this new native WhatsApp Business integration brings your sales conversations straight into your CRM. 

By syncing Pipedrive to your WhatsApp Business account, you’ll be able to enjoy the convenience of having all your messages, conversation history, attachments, business profile information and configuration details right at your fingertips. 

View, manage and respond to WhatsApp chats directly in Pipedrive without switching tabs or losing context. Every conversation is automatically linked to deals and contacts, giving your entire team visibility into customer communication and deal progress.

Pipedrive’s native WhatsApp integration lets you:

✓ Respond to WhatsApp messages directly from deal and contact views

✓ See full conversation history alongside deal progress

✓ Link WhatsApp chats to existing deals or automatically create new ones

✓ Send message templates prefilled with customer data from Pipedrive

✓ Manage all conversations in one Sales Inbox with full team visibility

✓ Send reminders and next steps tied to your pipeline

Attract new leads

Qualify my leads

Nurture my leads

Communicate with leads

Support my customers

WhatsApp Business

## Twilio SMS & MMS for Pipedrive

PipeDeck adds two-way texting to your Deal, Person and Organization records using the **Twilio account you already own**. Twilio bills you directly — no marked-up message credits.

### What you can do

* **Two-way texting** from Deals, People and Organizations, with replies in the same thread.
* **Save and share templates** for your team's most-used messages. *(Team+)*
* **Send bulk texts** from list views using selections or filters.
* **Send texts from Pipedrive automations** based on stages, activities, won deals and more. *(Business+)*
* **Personalize messages** with Pipedrive fields and preview them before sending.
* **Send MMS images** with Twilio costs shown before sending.
* **Automatically log messages** to the Pipedrive record.

### Built-in guardrails

Opt-outs are permanently honored, quiet hours hold messages until 8am–9pm recipient local time, and bulk sends require previews, are paced and can be cancelled.

### Requirements & Pricing

Requires a Twilio account and number. US texting requires A2P 10DLC registration.

Plans start at **$19/month per company — never per seat or message.** Includes a **10-day Business trial**, no card required. Bulk sending and templates start at $49/month; Pipedrive automations at $99/month. Annual plans include two months free.

Manage my accounts

Other use cases

PipeDeck SMS/MMS

### Connect Pipedrive with Inboxroad

Bring your Pipedrive contacts directly into Inboxroad and make it easier to use your CRM data for email campaigns.

With the Inboxroad integration for Pipedrive, your contacts from Pipedrive are available directly within Inboxroad. This means you can work with the contacts you already manage in your CRM without manually exporting and importing contact lists.

### Why use the Inboxroad integration?

* **Access your Pipedrive contacts in Inboxroad** and use your existing CRM data for email.
* **Save time** by reducing manual exports and imports between platforms.
* **Keep your workflow simple** by connecting your sales contacts with your email platform.
* **Get more out of your Pipedrive data** by making it easily available for your email campaigns.

Inboxroad provides an easy-to-use email platform combined with practical support and expertise to help businesses get more out of email.

By connecting Pipedrive and Inboxroad, your CRM contacts and email activities come one step closer together — making it easier to turn the relationships you manage in Pipedrive into relevant email communication.

Inboxroad Email Marketing

Stop wasting hours on manual data entry. LinkedIn to Pipedrive is the fastest way to move your leads from LinkedIn directly into your Pipedrive CRM.

**🚀 Key Features**

- One-Click Import: Save any LinkedIn profile as a new person in Pipedrive instantly.
- Automatic Data Capture: We automatically extract the contact's name, job title, and LinkedIn URL.
- Smart Company Linking: The extension detects the current company on the profile and automatically creates or links the corresponding Organization in Pipedrive.
- Profile Photo Sync: Keep your CRM looking professional by automatically uploading the prospect’s LinkedIn photo to their Pipedrive profile.
- Duplicate Detection: Avoid messy data. The extension checks your CRM for existing LinkedIn URLs and warns you before creating a duplicate.

**🛠️ How it works**

- Install the extension and click the icon to connect your Pipedrive account via secure OAuth.
- Navigate to any LinkedIn profile page.
- Click the floating "LinkedIn to Pipedrive" button.
- Review the data and hit "Send". Your prospect is now in your CRM!.

**💰 Simple Pricing**

- Free Plan: 5 contact imports per month to get you started.
- Pro Plan (€4/month): Unlimited contact imports for active power users.

**🔒 Privacy &amp; Security**

We value your data security. We use official Pipedrive OAuth 2.0 authentication, meaning we never see or store your Pipedrive password. We do not store LinkedIn data.

LinkedIn to Pipedrive

Zig is an AI sales execution platform that helps revenue teams remove repetitive admin work and keep every deal moving inside Pipedrive.

With the Zig and Pipedrive integration, teams can connect their CRM data, sales activities, inbox signals, and deal context so Zig can understand the current state of each opportunity. Zig then helps automate the operational work that usually slows sales teams down, such as activity logging, follow-up reminders, contact enrichment, CRM updates, and surfacing the next best action for each deal.

Instead of forcing reps to switch between multiple tools or manually update records, Zig works alongside Pipedrive to keep pipeline data cleaner, more accurate, and easier to act on. Sales reps can spend less time maintaining CRM hygiene and more time having meaningful conversations with prospects and customers.

For managers, the integration improves visibility into what is happening across the pipeline. Deal activity, follow-ups, and execution signals become easier to track, helping teams reduce missed opportunities, improve follow-through, and maintain a CRM that better reflects reality.

Zig is useful for teams that want Pipedrive to remain their central sales system while adding an AI execution layer that helps sales work happen faster, more consistently, and with less manual effort.

Manage contracts

zig.ai

Connect xCally telephony with Pipedrive and manage every call without leaving your CRM.

This integration delivers a custom floating CTI window inside Pipedrive. After signing in with xCally credentials, agents can place and receive calls, use click-to-call from phone numbers in Pipedrive, and control active calls in real time with answer, hang up, and hold/unhold.

When a call ends, it is logged automatically to Pipedrive Call Logs with outcome, direction, talk time, agent details, optional recording link, and links to the matching person and open deal. Phone numbers can be matched to existing contacts or used to create new ones, and xCally agents are mapped to the correct Pipedrive user.

Smart workflow rules save manual work: missed inbound calls can create a follow-up callback activity, and conversations above 60 minutes are tagged in the call note so meaningful interactions are easy to spot.

The app supports xCally WebRTC WebBar and classic Phonebar environments, making it a fit for sales and support teams that rely on xCally and want click-to-call, automatic logging, and a seamless calling workflow inside Pipedrive.

Requires an xCally telephony environment and a self-hosted app instance configured for your organization.

xCally for Pipedrive

Seamlessly integrate your phone system with Pipedrive using Softphone CTI. Streamline your sales and support workflows by managing calls, messages, and performance directly within your CRM.

Key Features:
• Easy Setup & Login: Quick authentication via Tenant URL and OTP verification for secure access.
• Call Management: Make outbound calls with a built-in Keypad, handle inbound calls with instant caller pop-ups, and easily Mute, Hold, or End calls.
• Call Transfer & Conference: Perform blind or consult transfers to team members and initiate multi-party conference calls directly.
• Omnichannel Messaging: Receive and respond to WhatsApp and web chat messages from a single panel, with the ability to park chats for later follow-up.
• Performance & Activity Tracking: Monitor call durations, track real-time agent metrics, and access detailed call history logs.
• Hardware & Personalization: Configure audio devices, run instant sound tests, and switch between light and dark modes for an optimal workspace.

Empower your sales team with efficient calling, real-time context, and automated activity logging.

Manage my projects

AloTech Softphone CTI

With echo you get information on incoming calls and always know who is calling and what they want from you. By integrating seamlessly with Pipedrive, echo helps you improving your productivity. Discover how echo can add value to your daily communication by offering relevant context right when you need it.

**Key Features:**

- Identify incoming calls based on your Pipedrive contacts
- Central search on all your data sources (Pipedrive, M365 and others)
- Clever cockpit to get a quick overview on the most relevant contact data
- See your Teams call history with resolved names from your Pipedrive contacts (including call queues and missed calls)
- Quickly jump to your Pipedrive entities with deep links for more intensive work

You can try echo for Microsoft Teams for free for 30 days, to make sure it works for you and your business' workflow. After that, a paid subscription is required.

echo for Microsoft Teams

**Send from any outbound tool. See every touch in Pipedrive.**

### How it works

OutboundSync is the connective tissue between your outbound stack and Pipedrive. 

Connect tools like Smartlead, Instantly, EmailBison, HeyReach and more once — every send, reply, open, click, and unsubscribe lands on the lead person. No CSVs, no brittle custom automation, no middleware to babysit.

Built for revenue teams running multi-channel outreach across email, social, and phone who need full visibility and clean attribution inside Pipedrive.

### What syncs

- Sends, replies, clicks, unsubscribes, and call events logged as notes on the matched person
- Each note has the campaign, sender and recipient, timestamps, and more — so you see full context, not just a line item
- People auto-matched (or created) by email, custom field, or social profile, with optional owner assignment on new records
- Social-channel events from tools matched on social profile URL when an email isn't known

### Why teams pick it

- One integration covers your entire outbound stack — add new tools without rewiring
- SOC 2 Type II certified, so security review is a non-event
- Setup takes minutes — no contracts, no professional services
- Purpose-built for outbound, not a general automation platform stretched to fit

---

**Stop rebuilding pipeline from forwarded replies and screenshots. Get outbound activity flowing into Pipedrive in minutes.**

Automate my pipeline and data

OutboundSync

CallHippo AI Voice Agent now seamlessly integrates with Pipedrive, enabling businesses to streamline inbound communication with advanced natural language processing and real-time CRM syncing, your AI-powered voice assistant can handle customer calls around the clock - no missed opportunities, no manual data entry.


✅ **Automate Inbound Calls:** Never miss a customer call again. The AI Voice Agent answers incoming calls anytime - understands natural language, responds instantly, and resolves routine inquiries.

✅ **24/7 Inbound Call Handling:** Handle customer calls around the clock with AI that understands, responds, and routes requests based on context.

✅ **Smart Call Routing:** Automatically transfer complex issues to the right sales rep or support agent using custom call flows.

✅ **Live CRM Sync:** Update Pipedrive contacts, activities, and call logs in real time - no manual entry needed.

✅ **Multilingual Conversations:** Greet and assist callers in their preferred language for a more personalized experience.

✅ **Order &amp; Inventory Queries:** Pull live data and provide instant answers on orders, stock, and delivery - no agent needed.

✅ **Lead Qualification &amp; Call Screening:** Let AI handle initial screening and push qualified leads into your Pipedrive pipeline automatically.

CallHippo AI Voice Agent

Flowmeets is an AI notetaker built for teams that use Pipedrive. It joins your calls, transcribes them, and writes a clean summary the moment the meeting ends, so your reps stay fully present in the conversation while every detail is captured automatically.

**How Flowmeets works with Pipedrive**
After each call, Flowmeets syncs the results directly into your Pipedrive account, with no manual logging required:

- The **meeting summary** is written back to the matching Pipedrive contact, so the full context of every conversation lives on the record where your team already works.

- The **action item**s detected during the call are created as Pipedrive activities, so follow-ups are scheduled and tracked right inside your pipeline.

Flowmeets automatically matches each call to the correct Pipedrive contact, so summaries and next steps appear on their own after every meeting - keeping your CRM up to date without anyone touching a keyboard.

Flowmeets

Connect Pipedrive and Heymarket to turn CRM activity into real customer conversations across SMS, MMS, RCS, and email — all from a shared team inbox.

With the Heymarket + Pipedrive integration, sales and support teams can automatically sync contacts, launch conversations directly from Pipedrive, and keep communication history connected to deals and people records. Teams gain visibility into every customer interaction while collaborating in a shared inbox built for high-volume operations.

Key features include:
- Sync Pipedrive contacts into Heymarket
- Send and receive SMS directly from Pipedrive
- Automatically log conversations to Pipedrive records
- Start conversations from People, Organization, and Deal views
- Shared team inbox with assignment and collaboration tools
- Support for SMS, MMS, RCS, Instagram, Facebook Messenger, and more
- AI-assisted messaging and suggested replies
- Conversation routing, automation, templates, and workflows
- Enterprise-grade messaging infrastructure, compliance, and deliverability
- Opt-out management and compliance tooling
- Real-time notifications and conversation updates

Unlike lightweight texting plugins, Heymarket combines omnichannel messaging, AI agents, workflow automation, and team collaboration in a single platform designed for growing and enterprise businesses.

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