Senior Community Manager

Lisbon - Customer Solutions - Hybrid

We’re on the lookout for a senior community manager to manage and develop Pipedrive’s online Community in our Customer Solutions team.

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a senior community manager to help us build and maintain Pipedrive’s online Community in our Lisbon office. This is a critical role that spans multiple areas across the organization. You’ll get the chance to work with our awesome Self-service & Automations team, reporting directly to the Support & Solutions Engineering senior Manager and working closely with other Customer Solutions staff and business leaders. If you like to engage with users online and collect customer input regarding their wants and needs to help us improve our product, get in touch. We’d love to meet you!

Your new adventure:

Develop a content plan, involving the relevant teams (including the content team) when necessary
Engage with the online community and respond to comments and requests, guaranteeing the necessary involvement from other areas, such as support, success and sales, for moderation purposes
Analyze web traffic and relevant community metrics
Relay community feedback to relevant internal stakeholders, namely marketing and product
Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
Promote the Pipedrive Community by devising and implementing community communication initiatives
Manage the Community platform
Attend networking events or relevant industry workshops
Maintain relationships with solution partners, consultants and integrations partners who contribute to the Community

Does this sound like you?

Proven track record growing a community
A degree in communication, journalism, marketing or a related field may be required
Experience with Facebook, Instagram, LinkedIn, Twitter/X and YouTube is a plus
Proficient in Google Analytics
Strong writing and verbal communication skills
Knowledge of marketing trends and techniques
Superb time management skills

Why Pipedrive?

A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of the usual nice perks and some more
Freedom to execute your ideas with a passionate and motivated team supporting you
Flexible working hours as long as you’re there for your team members
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Seems like the right job for you?

Join our team and be part of the success story

Apply now

About Pipedrive