Seamlessly integrate your phone system with Pipedrive using Softphone CTI. Streamline your sales and support workflows by managing calls, messages, and performance directly within your CRM.

Key Features:
• Easy Setup & Login: Quick authentication via Tenant URL and OTP verification for secure access.
• Call Management: Make outbound calls with a built-in Keypad, handle inbound calls with instant caller pop-ups, and easily Mute, Hold, or End calls.
• Call Transfer & Conference: Perform blind or consult transfers to team members and initiate multi-party conference calls directly.
• Omnichannel Messaging: Receive and respond to WhatsApp and web chat messages from a single panel, with the ability to park chats for later follow-up.
• Performance & Activity Tracking: Monitor call durations, track real-time agent metrics, and access detailed call history logs.
• Hardware & Personalization: Configure audio devices, run instant sound tests, and switch between light and dark modes for an optimal workspace.

Empower your sales team with efficient calling, real-time context, and automated activity logging.

Communicate with leads

Manage my projects

Manage my accounts

Support my customers

AloTech Softphone CTI

Pipechat is a Chrome extension that adds a Pipedrive sidebar to WhatsApp Web and Telegram Web. 

With Pipechat, you can quickly add the most important messages as notes to your deals, add your WhatsApp and Telegram contacts to Pipedrive with one click, and create new deals as you chat. You can also schedule your next chats and use template messages in your conversations.

Pipechat also includes AI-powered features to help you work faster. Summarize conversations into structured notes. Get smart reply suggestions based on your conversation context and deal stage. Or describe what you want to say and let AI compose a polished message for you.

Nurture my leads

Pipechat

-Send messages

Send RingCentral messages to people, deals and organizations: 

1. Select any contact and click on "Send RingCentral Message" from the dropdown menu on the right 
2. Select your RingCentral sender
3. Enter the message and click on "Send SMS"
4. Insert user fields, person/organization/deal fields, templates and emojis

-Send bulk messages

1. Select contacts from the people, organizations or deals page
2. From the dropdown menu on the right-hand side, select "Send RingCentral Message"
3. Select the RingCentral sender
4. Add contacts to the bulk message
5. Click on "Add Recipients" by entering the contact number or selecting a Pipedrive filter
6. Enter and send your message

-Message history

View the details of sent message under the Notes section within person, deal or organization.

- Manage app users

Pipedrive admins can enable multiple users to access their RingCentral credentials. 
Click on your profile within the extension interface and select "Manage app users." Here, the admin can view the list of users and add or remove the users for using the RingCentral account.

- Incoming messages

Click on your profile. Then, on "Incoming messages," where you can select the module to add the messages to.

Ultra RingCentral SMS for Pipedrive

**SMS, WhatsApp & Voice for Pipedrive – Transform Pipedrive into a Complete Customer Communication Platform with HelloSend**

**Instant Customer Engagement** From Pipedrive Contacts, Leads, and Deals, send SMS, WhatsApp, and Voice Calls to leads and customers. Faster responses and personalised interactions boost conversions.

**Automate Every Follow-Up** Automate customer actions-based reminders, follow-ups, notifications, and nurture messages using 
advanced processes. Save time and communicate with every lead.

**Voice-calling helps close deals** Allow click-to-call, log every call, and sync conversation history to your CRM. Allow your sales staff to see all customer interactions.

**Campaigns using targeted messaging** Reach the correct audience with Pipedrive filters for bulk SMS and WhatsApp campaigns. Optimise results by tracking message delivery, engagement, and campaign performance.

**Centralise Client Discussions** Manage SMS, WhatsApp, and voice from a team mailbox. For improved collaboration, organise, search, and access all conversations.

**Update Your CRM Regularly** Pipedrive automatically syncs calls, notes, and communication history. Avoid manual data entry and keep accurate client records.

**Combine with Top Communication Providers** Integrate Twilio, RingCentral, Mobile WhatsApp, and WhatsApp Business API for reliable messages and calling through your selected provider.

WhatsApp, SMS & Call Integration for Pipedrive

Ringover delivers the best and widest range of communication channels in the market for high-performing sales teams. **Calling, texting, video, conversation, syncing to WhatsApp, Slack, Instagram** & more, along with an industry-leading integration within Pipedrive. 

Bring advanced communication into Pipedrive to experience click-to-dial, automatic logging and syncing of sales rep notes and tags. Access prospect or client information through the dynamic Ringover dialler and sync WhatsApp interactions to deals.

**✨ Why use Ringover x Pipedrive?**

- **Convert prospects & close deals at scale:** Reach prospects 10x faster from Pipedrive in just one click. Get a personalised in-dialer display of caller data to help drive a more meaningful conversation. 

- **Set sales tasks on auto-pilot:** Auto-save call logs, SMS, sales rep notes and tags directly in Pipedrive. Improved two-way syncing between Pipedrive and Ringover allows your contact's information to be updated in mere seconds.

- **WhatsApp syncing:** Have 1:1 conversations with clients via WhatsApp and auto-save every interaction in Pipedrive for a streamlined experience.

- **Conversation insights (Add-on):** Empower your sales teams with the latest AI solutions that analyse, summarise, translate and transcribe text and audio conversations, right into Pipedrive.

- **Admin flexibility:** Manage and customise all your syncs and workflows for your entire team working in Pipedrive right down to the agent level.

Ringover

- Sync Pipedrive contacts into Constant Contact to save time and ensure your lists are up-to-date
- Segment Pipedrive-synced contacts further to create customized, targeted email and SMS messaging.
- Set up personalized automated communications, such as welcome emails or thank you series, based on synced contact activity.

Manage contracts

Other use cases

Constant Contact

Kavkom is the cloud-based telephony solution that allows companies to optimize the management of telephone calls. Our platform is designed to **integrate perfectly with Pipedrive** to make it even more complete and powerful.

Our customers choose Kavkom to **improve the productivity** of their sales and support teams, automate call-related actions, gain visibility into their activity and improve prospect and customer follow-up.

The Kavkom-Pipedrive integration uses data in Pipedrive to provide context to your interactions and improve your experience.

Take **advantage of advanced features** with unlimited and non-binding offers :

- **Automatic call logs** :
Focus entirely on communicating with your customers and prospects. Kavkom Phone System automatically logs all incoming and outgoing calls, as well as missed calls and voicemails in Pipedrive.
- **Call recordings** :
Download and listen call recordings to keep in touch with your customers.
- **One-click call** :
Get rid of manual dialing, make one-click calls from Pipedrive.
- **Data synchronization** :
Receive and make calls directly from your usual Pipedrive interface or on your mobile app and every event is automatically logged in Pipedrive even if you're out of the office!
- **Call statistics** :
View and analyze all of your team's call-related data from your familiar Pipedrive interface.
You have all the information to evaluate performance and manage your employees to improve their productivity.

Kavkom

Bring Pipedrive notifications directly into Google Chat™ so your team never misses an update. Avoid the noise of manual @mentions and the time waste of repeatedly checking Pipedrive for updates. Our integration sends key deal notifications from your CRM directly into Google Chat™ in real-time, right where your team collaborates.

Get started in minutes. Our app is a simple, native integration—not a complex workflow builder—so you can spend less time configuring and more time selling.

- 🚀 **Never miss an opportunity** with instant notifications for new deals.
- 🎉 **Boost team morale** by making every deal win visible to the team with instant announcements in your chat spaces.
- 💬 **Enhance collaboration** by enabling your whole team to react and discuss deal updates in the moment.

Keep your team engaged with Pipedrive activity without being flooded by alerts. Pipedrive admins can set up notifications in team spaces, while individual users can enable personal alerts for their own deals.
To protect your privacy, we never store your sensitive Pipedrive deal data.

Start your 14-day free trial today!

*Google Chat™ is a trademark of Google LLC*

Pipedrive for Google Chat™

Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business text messaging platform that offers the best customer support workflow, team collaboration and process automation tools. We add SMS and MMS capabilities to your existing landline or give you a new, textable phone number in your local area code. Your team shares one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. 

Key Features

- Shortcuts – Store templates for frequently used messages 
- Transfers – Transfer text messages, similar to transferring phone calls
- Notifications – Receive desktop, email and mobile alerts 
- Auto Responses – Use automated greetings and away messages
- Whispers – Leave private notes for internal team discussions
- Metrics – Understand customer interactions and monitor team performance
- MMS – Send and receive photos, videos and attachments 
- Address Book – Sync all Pipedrive contacts into Textline

Textline

> **If you have been using Pipedrive's Native WhatsApp solution already, you can easily migrate to our app.**

- With our Twilio integration, you can use SMS & WhatsApp seamlessly. 

- We provide dedicated inbox system, where you can see all the conversation in one place with agent assignment, templates & status labels for each conversation

- Automatically create leads when your clients send SMS / WhatsApp.

- You can also use WhatsApp or SMS to start a new conversation with your Pipedrive Contacts, Organizations and Deals. 

- Send SMS to multiple contacts at once and save time. 

- Simplify the process of sending Twilio messages using the Pipedrive filters to add contacts within the filter. 

- All messages that you send and receive will be recorded in Pipedrive. 

- Allow multiple users to receive desktop notifications for your incoming Twilio messages. 

- As the admin of the CRM, restrict which of the users can access your Twilio inbox.

Twilio SMS & WhatsApp for Pipedrive

**Your communication hub, integrated**

Connect Allô with Pipedrive to give your team a complete view of customer interactions. Say goodbye to the hassle of manually logging calls or messages—Allô takes care of it for you. Your team can focus on building relationships and growing the business, not on tedious data entry.


**Stay organized effortlessly**

Allô automatically logs calls and voicemails to Pipedrive, ensuring you always have the context you need. Whether you're closing deals or providing support, this integration keeps everything in sync so you can collaborate effectively.


**Keep your contacts in sync**

When your team calls a Pipedrive contact, their details will automatically appear in Allô without needing to be manually added. This seamless integration saves time and ensures your team can focus on delivering exceptional customer experiences.

Automate my pipeline and data

Allô: AI Second Business Phone

# Dialpad integration for Pipedrive

*Dialdrive integrates Dialpad within Pipedrive!*

This app will allow you to leverage the power of Dialpad for your business communications, right from your favorite CRM.

## Make and receive calls without leaving your CRM!

Dialdrive acts as a floating modal within Pipedrive. It comes with an integrated dialer, so you can make calls without leaving your CRM.

When you receive a call, the Dialdrive window will automatically pop up: never miss a call again!

## Advanced logging

You can log inbound, outbound and missed calls to Pipedrive. When a matching person is found in your CRM, the calls will be added to them as activties.

If you want to, you can even create new contacts in your CRM when no match is found. The person will be created using the information from your Dialpad account.

## Voicemails

Someone left you a voicemail? Dialdrive automatically saves it for you alongside your call logs so you can listen to your voicemails from within Pipedrive!

## Requirements

You will need a Dialpad account to use this app. A recent version of the Google Chrome browser is also required.

Connect your favorite apps or easily find new ones

Communicate with leads

Can't find the app you need?