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ITReview recognized Pipedrive as the best CRM based on customer feedback

Strong reviews by actual customers have earned Pipedrive the highest rating for customer satisfaction in two categories in the prestigious ITreview’s Winter Data Grid.

New York, January 27, 2023 – Pipedrive, the leading sales-first CRM for small businesses, was selected as the best CRM and Sales Force Automation software by the leading Japanese software review platform ITReview for the eighth consecutive time. In addition, Pipedrive was selected as the leader in the CRM category.

“Receiving awards that are based on real customer reviews is the highest recognition a company can receive,” said Shaun Shirazian, Pipedrive’s Chief Product Officer. “We are extremely excited that our customers in Japan find our sales CRM to be an easy-to-use and effective tool that helps them boost their revenue and grow. Our product updates planned for 2023 were all developed based on customer feedback. We are confident that our new integrations, upcoming improved customization and automation functionalities and evolved reporting features support small business growth in Japan even better.”

Being recognized by ITreview is a well-deserved recognition to Pipedrive’s Tokyo-based Master Reseller Mer Inc, which is dedicated to introducing the benefits of Pipedrive to small businesses and expanding the customer base in the Japanese market. “Pipedrive is a strong product that is being increasingly adopted in Japan. We are proud to have received the ITreview Grid Award 2023 Winter for the high praise we have received from our customers. We will continue offering high-quality support to our customers in Japan,” said Tomoaki Sawaguchi, CEO at Mer INC.

ITreview is a Japanese software review platform that compares and ranks IT products and cloud services based on the collective knowledge of real end-users. ITreview uses the ITreview Grid, a unique four-quadrant map that provides an understanding of customer satisfaction and product recognition in the market. The ITreview Grid Award 2023 Winter edition is based on more than 103,000 reviews. Products with excellent customer satisfaction and recognition are awarded as leader. The full review page for Pipedrive: https://www.itreview.jp/products/pipedrive/reviews


About Pipedrive
Founded in 2010, Pipedrive is the global sales-first CRM and intelligent revenue management platform for small businesses. Today, Pipedrive is used by revenue teams at more than 100,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and the US. The company is backed by a majority holder Vista Equity Partners, and Bessemer Venture Partners, Insight Partners, Atomico, and DTCP. Learn more at www.pipedrive.com.

Press contacts:
Mariliis Beger
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