Long-Time Pipedrive Customer Success Exec Receives APPEALIE 2020 SaaS Leader Award

NEW YORK, 10 March, 2021 — Pipedrive, the leading CRM for sales and marketing teams, is proud to share that Gustavo Bianco, the company’s long-time Global Head of Customer Success, won APPEALIE’s 2020 SaaS Leader Award, which honors the top marketing and customer success executives in the industry.

“This award is a huge recognition for Pipedrive’s entire Customer Success team and their relentless work throughout the last challenging year. I am extremely thankful for Pipedrive for trusting me with building this team from scratch. Now, the company has 40 skilled Customer Success professionals who are responsible for keeping Pipedrive’s largest customers satisfied, helping them use the CRM to its fullest potential and hit revenue targets,” said Gustavo Bianco, who led Pipedrive’s Customer Success team for the past five years before moving on to a new position at live streaming startup, Restream.

“As shown by our employee engagement research and exceptional revenue growth rates of the cloud sector, SaaS companies are very well-managed,” said Matt Harney, Founder of APPEALIE. “The glowing nominations our 2020 honorees received reflect the high standard of excellence in SaaS.”

Driven by peer nominations, the 2020 SaaS Leader Award Winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent. Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated along with each executive’s specific accomplishments.

About Pipedrive
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson's point of view. Today, Pipedrive is used by sales teams at more than 95,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and in the US. The company is backed by a majority holder Vista Equity Partners, and Bessemer Venture Partners, Insight Partners, Atomico, DTCP, and Rembrandt Venture Partners. Learn more at www.pipedrive.com.

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