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Pipedrive vs. Freshworks

Pipedrive’s customer relationship management tool offers more features on all plans, such as unlimited custom fields, sales pipelines and an AI sales assistant. Get your team up and running quickly with an easy-to-use CRM like Pipedrive.

Pipedrive vs. Freshworks


Pipedrive is the first CRM designed by salespeople for salespeople. It has a focused, user-friendly interface with customizable visual sales pipelines to suit your unique sales process.


Freshworks offers a suite of business tools, including the Freshsales CRM. It has comparable features to Pipedrive with some, like AI assistance and custom fields, available on higher tiers.

Pipedrive vs. Freshsales at a glance

Dive deeper into features offered by Pipedrive and Freshsales.


Joining Pipedrive

Free trial

Data import and export

Native mobile Android and iOS apps

Sales management

Lead management

Unlimited sales pipelines on all plans

Product catalog on all plans

Unlimited data storage

Revenue forecast reports

From $49/month

From $75/month

Deal rotting feature

Automation and customization


Smart Contact Data

From $29/month

From $40/month

Customizable reports on all plans

Custom fields on all plans

AI-powered Sales Assistant on all plans

Integrations and add-ons

Contact sync included on all plans

Calendar sync included on all plans

Integrations marketplace

400+ apps

38+ apps

Real-time sync across all devices

Privacy and security

2FA (two-factor authentication)

User access and device logs

SOC 2 compliant

AES-256 encryption


Supported languages

Online help center

Pipedrive vs. Freshsales pricing comparison

Pipedrive prices
Freshsales prices

Free trial

Paid plan price range per seat per month

$14 – $99


Number of pricing plan options



Minimum paid plan per month



Pipedrive’s Essential plan equivalent



Pipedrive’s Advanced plan equivalent


Pipedrive’s Professional plan equivalent



Pipedrive’s Power plan equivalent



Pipedrive’s Enterprise plan equivalent


Additional security features not available in Freshsales

Customize unlimited pipelines to fit your unique sales process

Every business is different. You’ve developed a sales technique that works for your product or service, so why try to fit it into a standard pipeline template?

Pipedrive’s pipeline management gives you a simple visual interface you can customize to match your unique sales process. See where each lead is in their journey, identify your next steps and optimize your sales activities.

Pipeline Management
AI Sales Assistants

Get performance tips from your personal AI sales assistant

In the fast-paced sales world, staying on top of every lead, deal and follow-up can be overwhelming. When it seems too much, an AI assistant can be a lifesaver.

By analyzing your sales data and activities, the AI assistant provides you with relevant recommendations on what metrics to track and the next steps for your sales team. Prioritize your efforts for maximum impact with Pipedrive’s AI Sales Assistant.

Increase sales productivity with workflow automation

Repetitive admin tasks consume your sales team’s valuable time – leaving less room for strategic sales activities.

Automating routine jobs frees up your time to nurture leads and close deals. Use Pipedrive’s Automations feature to automatically move deals through the pipeline, send notifications to your sales reps and schedule events so tasks are right on time.

Workflow automation
Connect tools

Connect your favorite tools for a unified sales platform

The right software can give your sales team an advantage, but constantly switching between tools is inefficient and can lead to costly errors.

Integrations can connect your sales stack, automatically sharing data across platforms, saving time and eliminating mistakes.

Pipedrive comes with hundreds of integrations, making it simple to sync up your tools and break down silos.

Connect all your favorite apps and tools. Try it free!

Full access. No credit card required.

Equip your team with an award-winning CRM

Best CRM 2023


Easiest to use CRM 2023

The Ascent by The Motley Fool

Best Sales Management Software 2023

Crozdesk Software Awards

Our lead management software is #1

SoftwareReviews uses verified user reviews to evaluate software providers on key criteria – product features, satisfaction, vendor experience and capabilities. The quadrant shows each provider’s rank and category.

Pipedrive received the overall top ranking, with the best results for customization and data integration and exceptional scores for ease of use and product features.

With its powerful features on plans that scale with your business, it’s no surprise that Pipedrive came out on top.

Software reviews data quadrant

How to switch to Pipedrive from Freshworks

Already have a Freshworks CRM account? No problem. Here’s how you can import all of your existing data into Pipedrive in just a few clicks.

Switch from Hubspot to Pipedrive

Make the switch today. Try it free!

Full access. No credit card required.

Over 400+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations







Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments

Accentuate grew its revenue by 1000% with Pipedrive

Accentuate needed a central location that would ease data input, eliminate confusion and allow it to access information from one system.

Eden Brownlee, the organization’s director and senior consultant immediately loved Pipedrive’s ability to integrate with Accentuate’s existing tools and scale as the company grows.

“If you want to scale and manage your client base effectively you need a CRM, like Pipedrive, simple as that.”

Read the case study

Accentuate Case Study

Pipedrive vs. Freshworks FAQs

Sell more. Pay less. Try it free!

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