Pipedrive vs. Freshworks
Pipedrive’s customer relationship management tool offers more features on all plans, such as unlimited custom fields, sales pipelines and an AI sales assistant. Get your team up and running quickly with an easy-to-use CRM like Pipedrive.
Pipedrive
Pipedrive is the first CRM designed by salespeople for salespeople. It has a focused, user-friendly interface with customizable visual sales pipelines to suit your unique sales process.
Freshworks
Freshworks offers a suite of business tools, including the Freshsales CRM. It has comparable features to Pipedrive with some, like AI assistance and custom fields, available on higher tiers.
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Pipedrive vs. Freshsales at a glance
Dive deeper into features offered by Pipedrive and Freshsales.
Pipedrive
Freshsales
Joining Pipedrive
Free trial
Data import and export
Native mobile Android and iOS apps
Sales management
Lead management
Unlimited sales pipelines on all plans
Product catalog on all plans
Unlimited data storage
Revenue forecast reports
From $59/month
From $75/month
Deal rotting feature
Automation and customization
Webhooks
Smart Contact Data
From $39/month
From $40/month
Customizable reports on all plans
Custom fields on all plans
AI-powered Sales Assistant on all plans
Integrations and add-ons
Contact sync included on all plans
Calendar sync included on all plans
Integrations marketplace
500+ apps
38+ apps
Real-time sync across all devices
Privacy and security
2FA (two-factor authentication)
User access and device logs
SOC 2 compliant
AES-256 encryption
Support
Supported languages
Online help center
Pipedrive vs. Freshsales pricing comparison
Pipedrive prices
Freshsales prices
Free trial
Paid plan price range per seat per month
$14 – $79
$15-$69
Minimum paid plan per month
$14
$15.00
Customize unlimited pipelines to fit your unique sales process
Every business is different. You’ve developed a sales technique that works for your product or service, so why try to fit it into a standard pipeline template?
Pipedrive’s pipeline management gives you a simple visual interface you can customize to match your unique sales process. See where each lead is in their journey, identify your next steps and optimize your sales activities.
Get performance tips from your personal AI sales assistant
In the fast-paced sales world, staying on top of every lead, deal and follow-up can be overwhelming. When it seems too much, an AI assistant can be a lifesaver.
By analyzing your sales data and activities, the AI assistant provides you with relevant recommendations on what metrics to track and the next steps for your sales team. Prioritize your efforts for maximum impact with Pipedrive’s AI Sales Assistant.
Increase sales productivity with workflow automation
Repetitive admin tasks consume your sales team’s valuable time – leaving less room for strategic sales activities.
Automating routine jobs frees up your time to nurture leads and close deals. Use Pipedrive’s Automations feature to automatically move deals through the pipeline, send notifications to your sales reps and schedule events so tasks are right on time.
Connect your favorite tools for a unified sales platform
The right software can give your sales team an advantage, but constantly switching between tools is inefficient and can lead to costly errors.
Integrations can connect your sales stack, automatically sharing data across platforms, saving time and eliminating mistakes.
Pipedrive comes with hundreds of integrations, making it simple to sync up your tools and break down silos.
Connect all your favorite apps and tools. Try it free!
Full access. No credit card required.
Equip your team with an award-winning CRM
Best CRM 2023
ITReviews
Easiest to use CRM 2023
The Ascent by The Motley Fool
Best Sales Management Software 2023
Crozdesk Software Awards
Our lead management software is #1
SoftwareReviews uses verified user reviews to evaluate software providers on key criteria – product features, satisfaction, vendor experience and capabilities. The quadrant shows each provider’s rank and category.
Pipedrive received the overall top ranking, with the best results for customization and data integration and exceptional scores for ease of use and product features.
With its powerful features on plans that scale with your business, it’s no surprise that Pipedrive came out on top.
How to switch to Pipedrive from Freshworks
Already have a Freshworks CRM account? No problem. Here’s how you can import all of your existing data into Pipedrive in just a few clicks.
Make the switch today. Try it free!
Full access. No credit card required.
Over 500+ integrations
Expand the capabilities of Pipedrive with hundreds of apps and integrations
4.5/5
4.2/5
4.3/5
4.5/5
4.5/5
4.7/5
Used by over 100,000 companies in 179 countries
Accentuate grew its revenue by 1000% with Pipedrive
Accentuate needed a central location that would ease data input, eliminate confusion and allow it to access information from one system.
Eden Brownlee, the organization’s director and senior consultant immediately loved Pipedrive’s ability to integrate with Accentuate’s existing tools and scale as the company grows.
“If you want to scale and manage your client base effectively you need a CRM, like Pipedrive, simple as that.”
Pipedrive vs. Freshworks FAQs
Pipedrive vs. other CRMs
See how Pipedrive measures up against other CRM alternatives.
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