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Pipedrive's eSignature Service

Pipedrive’s provision of Pipedrive Signature is conditioned on Customer’s acknowledgement of, and agreement to, the following:

  1. Pipedrive Signature facilitates the execution of eDocuments between the parties to those eDocuments. Nothing in this Service Schedule may be construed to make Pipedrive a party to any eDocument processed through Pipedrive Signature, and Pipedrive makes no representation or warranty regarding the transactions sought to be effected by any eDocument;
  2. Between Pipedrive and Customer, Customer has exclusive control over and responsibility for the content, quality, and format of any eDocument. Without limiting the foregoing, all eDocuments, together with any messages included within an Envelope, stored by Pipedrive on the System are maintained in an encrypted form, and Pipedrive has no control of or access to their contents except to the extent access is requested in writing and made available by Customer to Pipedrive;
  3. Certain types of agreements and documents may be excepted from electronic signature laws (e.g. wills and agreements pertaining to family law), or may be subject to specific regulations promulgated by various government agencies regarding electronic signatures and electronic records. Pipedrive is not responsible or liable to determine whether any particular eDocument (i) is subject to an exception to applicable electronic signature laws, (ii) is subject to any particular agency promulgations, or (iii) can be legally formed by electronic signatures;
  4. Pipedrive is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, Pipedrive is not responsible for or liable to produce any of Customer’s eDocuments or other documents to any third parties;
  5. Certain consumer protection or similar laws or regulations may impose special requirements with respect to electronic transactions involving one or more “consumers,” such as (among others) requirements that the consumer consent to the method of contracting and/or that the consumer be provided with a copy, or access to a copy, of a paper or other non-electronic, written record of the transaction. Pipedrive does not and is not responsible to: (i) determine whether any particular transaction involves a “consumer;” (ii) furnish or obtain any such consents or determine if any such consents have been withdrawn; (iii) provide any information or disclosures in connection with any attempt to obtain any such consents; (iv) provide legal review of, or update or correct any information or disclosures currently or previously given; (v) provide any such copies or access, except as expressly provided in the Documentation for all transactions, consumer or otherwise; or (vi) comply with any such special requirements;
  6. Customer undertakes to determine whether any “consumer” is involved in any eDocument presented by its Authorized Users for processing, and, if so, to comply with all requirements imposed by law on such eDocuments or their formation;
  7. Customer undertakes to disclose the foregoing acknowledgements each time it uses the Pipedrive Signature Services with one of its customers;
  8. Customer agrees that its assigned Account Administrator(s) has authority to provide Pipedrive with and accept from Pipedrive any required authorizations, requests, or consents on behalf of Customer with respect to Customer’s Account; and
  9. Customer agrees it is solely responsible for the accuracy and appropriateness of instructions given by it and its personnel to Pipedrive in relation to the Services, including without limitation instructions through its Account as made by the assigned Account Administrator.

Last updated: 24 September 2020