Adopt a CRM for your business to align strategy and operations, simplify processes and boost productivity. Pipedrive helps large and small businesses streamline their marketing campaigns, sales activities and data analytics to deliver a superior customer experience.
The right customer relationship management tool (CRM) for services and business processes helps you improve operations with easy scheduling, automated sales and marketing functionality, targeted communication, performance insights and lead management.
Use automation to link the separate parts of your business in a centralized system that sets you up for growth
Store qualified leads, automate personalized communications and adjust marketing spend based on interaction insights
Open up communication between your sales reps and marketing teams so they can target and convert more valuable leads
Deep dive into your data to discover how fast deals are closing, where marketing efforts are stalling and which strategies work best
Help sales and marketing teams find opportunities to upsell thanks to access to detailed purchase and communications history
Bring in more revenue with a scalable CRM for business operations that optimizes your sales process and reduces time wastage
When sales and marketing teams operate in silos, it’s easy to miss opportunities and your customer experience suffers. To avoid missing out on chances to make a sale, help your teams share knowledge and access insights quickly.
Pipedrive’s CRM for business operations gives your people a centralized hub of customer information with automated workflows, so you can run more efficiently and enhance your customer relationships.
Automatically visualize your data in interactive dashboards and customized reports. Set goals and monitor your teams’ progress with real-time metrics that are important to your business strategy.
Easily identify the winning patterns and bottlenecks in your performance by filtering, grouping and overseeing all your activities. You can even customize and automate report sharing to deliver focused information to the right people.
Learn about insights and reports with Pipedrive
Group your potential customers into meaningful segments to personalize your marketing and sales outreach and improve your organization’s chances of closing deals.
Create unlimited custom fields to gather and organize the customer data your teams need and get as specific as you like. Customize workflows to suit your business across teams, products and locations.
Discover how to manage leads and deals with Pipedrive
Help sales and marketing teams follow up with automated emails. Use the pre-built templates to design emails that send as customers move to new stages along your sales pipeline. Keep your leads warm and improve customer retention while your people focus on higher-priority tasks.
Set up in-app, email or mobile notifications so your salespeople know when it’s time to reach out in person. You’ll even receive AI-powered tips to increase efficiency even further and boost your results.
Find out about how to automate with Pipedrive
Import, sync and grow your database with unlimited contacts. Get a 360-degree overview of every customer’s communication history thanks to Pipedrive’s visual contacts timeline.
Tag “people”, “organizations” or choose your own labels and your teams can link them to deals as you go. Track how leads interact with your emails and help your marketing department optimise their outreach.
Stay connected and track communications with Pipedrive
Get total transparency and peace of mind on how, when and by who your business data is being used. Your operational CRM software allows you to control your security in real time from one source.
Customize automation rules to secure your business, such as time-restricting access and permission for certain IP addresses, to ensure your security and data protection is watertight.
Ensure your data is private and secure with Pipedrive
To begin building your Pipedrive operational CRM strategy, create a visual representation of your sales funnel. Customize the pipeline stages unique to your business processes and build new customer journeys to manage opportunities across your entire organization.
Your CRM helps you create distinct workflows for inbound inquiries based on their stage in your funnel. Help all teams visualize new customer activities and predict how likely they are to convert to the next stage so you can always deliver relevant information.
Use powerful integrations to collect, manage and store every activity in your business operations CRM software. You’ll have complete visibility over the workflow of each team, including all incoming inquiries.
Automatically assign tasks with due dates against accounts and projects to keep your customer satisfaction high. Improve productivity across your business by managing your customer communication in Pipedrive.
Give your customers more opportunities to interact with you and automatically sync their Web Form details to your CRM platform. Minimise multichannel response times with fast access within your Pipedrive platform.
Choose an add-on like LeadBooster as part of your lead generation toolset. Forms can be embedded on your website or within emails, while chatbots allow customers to find answers to frequently asked questions without having to wait for customer support reps to reply.
Let go of guesswork and get evidence-based insights into the performance of all your teams and individual staff members. Learn about prospective and existing customer conversion and how you measure up against others in your industry.
Get a complete overview of every area of your business and create customized, detailed reports to help you investigate what works and what doesn’t. Pipedrive’s insights give you tailored information to make data-based business decisions, ensuring you keep improving.
Choose the right integrations to supercharge your business operations and streamline productivity. Give your sales and marketing teams the power to collaborate and deliver a better customer experience across the customer lifecycle.
Here are some integrations that every business with a CRM can benefit from.
Visualize your sales performance and gain a clear understanding of what to focus on. Reach your goals through the most popular metrics.
Boost performance with Pipedrive’s Dear Lucy integration.
Analyze and mass-edit your data while building the best routes within your CRM. Automatically assign records and visually draw your territories with Mapsly.
Map your CRM with Pipedrive’s Mapsly integration.
Unclog inboxes with automatic Slack notifications. With Dealbot for Slack your sales team can quickly and easily update managers on deal progress.
Stay updated with Pipedrive’s Slack integration.
Import your LinkedIn prospect information directly to your CRM with one click. Sync profile notes with your Pipedrive contact accounts to help you create a wider contact pool.
Connect with Pipedrive’s Leadjet integration.
Connect your team across email, SMS, social media inboxes and CRM deals from one centralized platform. Chat, share attachments and assign tasks right from your inbox.
Collaborate with Pipedrive’s Missive integration.
Combine two of the most powerful management tools and help your salespeople cooperate smoothly. With Asana, you can automatically assign tasks and save time.
Streamline with Pipedrive’s Asana integration.