This Addendum is effective as of 12 September 2025 ("Effective Date") and is made by and between Pipedrive (meaning the legal entity with which Client has a contractual relationship according to the Terms of Service) ("Pipedrive") and Client, who is subject to the EU Data Act. This Addendum forms part of the Terms for the provision of Pipedrive Services. Capitalised terms used in this Addendum shall have the meaning given to them in the Terms unless otherwise defined herein or where the context otherwise requires. All references to the Terms means the terms of service available at https://www.pipedrive.com/en/terms-of-service.
In consideration of the parties' mutual rights and obligations, the parties have entered into this Addendum for the purpose of amending the Terms to include the contractual provisions required by the EU Data Act (Regulation (EU) 2023/2854). The parties agree as follows:
1.1 Switching Rights Under the EU Data Act. This Section applies to Clients established in the European Union, or using the Pipedrive Services within the European Union. Clients have the right to: (i) export their exportable data in order to switch from Pipedrive to another cloud provider of the same service type; (ii) export their exportable data to an on-premises ICT infrastructure; or (iii) erase their exportable data upon termination of the Terms (without having to switch provider or move to an on-premises ICT infrastructure).
Unless manual assistance is required, Clients may export their exportable data at any time using Pipedrive's existing export functionality, including for the purpose of switching to another cloud provider or exporting their exportable data to an on-premises ICT infrastructure solution and it typically takes hours (but it can be longer or shorter depending on the request). Where manual assistance is required or the Client wishes to erase its exportable data upon termination of the Terms (without also switching provider or moving to an on-premises ICT infrastructure solution), the Client must provide Pipedrive with two (2) months advance notice and Pipedrive shall complete the process within thirty (30) days of the end of that notice period, unless the Client requests a different period or where Pipedrive considers a longer period to be necessary as it is technically unfeasible to facilitate the request within the thirty (30) day period ("Switching Period").
Clients are responsible for exporting their own data and migrating it to their chosen alternative provider. Pipedrive will provide reasonable assistance as required, including supporting the Client's exit strategy relevant to the Pipedrive Services (which includes providing the Client with all relevant information to support their exit). Pipedrive will act with due care to maintain business continuity, and continue to provide the Pipedrive Services until termination of the Terms. Pipedrive's security measures shall also continue to apply and it will advise the Client of any known risks that might impact on business and service continuity.
An exhaustive list of the data that can be exported can be found at https://support.pipedrive.com/en/article/exporting-data-from-pipedrive. Please note, however, that Clients are not entitled to receive data or digital assets that are protected by intellectual property rights or that constitute Pipedrive's or a third-party's trade secrets.
For the avoidance of doubt, all Fees are non-refundable and no refund will be provided regardless of the reason for switching, exporting or erasing data. Pipedrive does not impose switching charges for the export of data, erasing of exportable data or termination of Subscriptions for switching purposes.
1.2 Effect of Termination. Where the Client exercises its right to export its data in order to switch to a new provider or move on-premises in accordance with Section 1.1, the Terms shall terminate upon successful completion of that switching process. For those Clients who have requested the erasure of their exportable data (without switching to a new provider or moving on-premises), the Terms shall terminate upon expiry of the notice period given to Pipedrive as set out in Section 1.1.
After the end of the Switching Period, Client retains the right to export and retrieve all remaining Client Data in accordance with Section 1.1 for a period of at least 30 days ("Retrieval Period"), and if requested unless otherwise required by law, Pipedrive will ensure full erasure of Client Data after the end of the Retrieval Period.
Without prejudice to Section 15.2 of the Terms, any term found to be unfair under the EU Data Act shall be void and severed from these Terms.
Pipedrive may disclose Client's confidential information (including Client Data) to the extent compelled by law to do so, including to public authorities in cases of public emergency or other situations as required by the EU Data Act. Pipedrive will use commercially reasonable efforts to provide Client with prior notice of the compelled disclosure (to the extent legally permitted) and will take reasonable steps to protect Client's interests, including the confidentiality of trade secrets and personal data. Client shall provide reasonable assistance, at its cost, if Client wishes to contest the disclosure. If Pipedrive is compelled by law to disclose Client's confidential information as part of a civil proceeding to which Pipedrive is a party, and Client is not contesting the disclosure, Client will reimburse Pipedrive for its reasonable cost of compiling and providing access to that confidential information.
Pipedrive will assess and, where appropriate, challenge any third-country government requests for access to non-personal data stored in the EU, in accordance with the EU Data Act. Pipedrive will implement reasonable measures to prevent unlawful access to such data by non-EU governments.
5.1 Save as otherwise expressly amended by this Addendum, the Terms shall continue in full force and effect. To the extent that there is a conflict or inconsistency between the terms of this Addendum and the Terms, such conflict or inconsistency shall be resolved by giving precedence to this Addendum.
5.2 This Addendum and the Terms (and any other appendices hereto or contractual documents referred to) comprise the full contract between the parties with respect to their subject matter.
5.3 This Addendum shall be governed by and construed in accordance with the laws that govern the Terms of Service.