Flexible working: definition, types and top tips for implementing it

Flexible working has evolved since the pandemic. Learn about nine different types and seven top tips for implementing them in your company.

Customer Complaints Response best practices

How to respond to customer complaints (with 6 templates)

Learn how to deal with customer issues, improve satisfaction and build loyalty with these customer complaints response templates and best practices.

How to create a robust business continuity plan (plus a free template)

Learn how to create a comprehensive business continuity plan (BCP) and keep your operations running smoothly during unexpected disruptions and emergencies.

Cash flow statements: how to track and manage your business finances

In this comprehensive guide, discover how to create and interpret cash flow statements to effectively assess your company’s financial health.

Sales mix: definition, formulas and how to calculate it

You can use sales mix as a tool to maximize profitability. Learn how to calculate, track and improve yours to hit your company’s revenue goals.

Sales pipeline template: Free download and in-depth guide

Use our free, customizable sales pipeline template to track sales deals, help forecast sales revenue, and manage sales team performance more efficiently.

Promotion announcement: Best practices and common mistakes

Promotion announcements inform employees about structure changes. Learn how to write these promotion announcement emails to celebrate change.

Winning the sales battle: How sales battle cards can help your team close more deals

Battle cards give your sales team the data they need when they need it. Learn how to create effective sales battle cards that help your team sell more.

Strategic account management: Definition, key skills and template

Build stronger relationships with strategic account management. Discover the key skills, best practices and download your action plan template today.

How to optimize your customer journey phases to boost revenue (with free template)

How you can identify five customer journey phases to optimize your sales and marketing touchpoints. Plus, a free customer journey template.

How to write the perfect sales proposal (with a sales proposal template)

Learn how to write winning sales proposals that convert, with our free sales proposal template to help you get started.

Sales dashboard: How to monitor team performance (with free excel template)

A sales dashboard helps you manage data and key metrics to measure your team’s performance. Learn how to design and build your own with a free excel template.

Sales sheets: Best practices, examples and template

Help potential customers grasp your product’s key features and benefits with a sales sheet. Learn how to create your own sales sheet with our guide.

What is an account manager? Job description, responsibilities and salary details

Account managers play a key role in sales, building relationships and driving revenue. Learn how to get started and enjoy a rewarding account management career.

How to build an Excel CRM (with template)

Do you suddenly have more leads than you can handle? Download our Excel CRM template and learn how to set up an Excel CRM to manage customer data effectively.

Customer journey map templates: Free downloads and examples

Mapping the customer journey helps improve the customer experience at every touchpoint. Here are 8 customer journey map templates to help you get started.