DashThis provides easy-to-use digital marketing reporting dashboards for digital marketers and agencies. By integrating Pipedrive, DashThis account managers were able to create an unbeatable customer experience.
When DashThis was first created, there were no account managers. Instead, founder Stéphane Guérin and the rest of the founding team answered all the clients’ questions. Like any other startup founder, Stéphane worked around the clock trying to manage inquiries and close deals.
The more successful DashThis became, the harder it was for the founders to manage their workload.
Account managers were added to DashThis’s growing sales team to make sure leads and clients enjoyed the best possible experience with the brand. However, they needed a way to stay organized so that they could manage and manage lasting customer relationship.
As a fairly young company with a brand-new account management department, DashThis wanted a CRM that was easy to implement, customizable and able to grow with the business.
They needed a simple tool to focus their efforts and help them scale fast, but equally, DashThis the solution they chose had to help them manage long-term, high-value customer relationships well into the future.
DashThis have a dedicated account manager for each DashThis software user, no matter if they’re just trying the tool or if they’ve been a client for years. This high-involvement service approach can be a real challenge, especially from a sales and customer success perspective.
DashThis needed supportive software to help prioritize these sales activities so Account Managers could concentrate on their client relationships, not on organizing data.
Pipedrive helps everyone in the DashThis accounts team to manage their time. Account managers can then make sure they accomplish every step they need to transform potential leads into customers.
This means DashThis can see what problem a user might have encountered in the past and what solution was provided. If the same problem reoccurs, or if the client experiences some new issues, the team can adapt their response to make sure the client is happy and satisfied.
Pipedrive also helps to simplify the communication between the team’s account managers. They can easily share useful information in one organized and shared hub, dispatching related tasks and assigning them to other users with ease.