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Pipedrive vs. Close CRM

Simple-to-use, extensive functionality, 24/7 support – at nearly half the cost of Close CRM


Pipedrive is an intuitive, simple-to-use CRM created by salespeople, for salespeople. Pipedrive offers custom fields, activities and visual pipelines and unlimited contacts on all plans.

Close CRM

Primarily for small sales teams, Close.io offers a sales automation platform with good functionality, but high costs, feature limits and lack of mobile application make it difficult to grow with your business.

Be in good company

More than 100,000 brands all around the world rely on Pipedrive to grow smarter

Why is Pipedrive the best Close CRM alternative?

Value for money
No storage limits
24/7 support

Pipedrive vs. Close CRM - a snapshot

Pipedrive offers all the features your business needs to grow at a fraction of the cost

Close CRM

Free trial



Price per user

$14.90 – $99

$29 – $149

Billing currency



User limit

Unlimited, all plans

Unlimited, highest plan


Unlimited, all plans

Unlimited, higher plans

Sales pipelines

Unlimited, all plans

Limited, all plans


Unlimited from Advanced plan (2nd plan)

Smart contact data

Unlimited from Advanced plan (2nd plan)

Recurring revenue reports

Unlimited from Advanced plan (2nd plan)

Mobile application

All plans


24/7, all plans

Not 24/7, extra cost

Importing your data from your current CRM has never been easier with data import using Import2

Disclaimer: All information, prices, and data were last verified on 15 June 2020. To report any incorrect or outdated information, please get in touch with us.

Pipedrive looking like a better Close CRM alternative?

5 reasons why Pipedrive is the best Close CRM alternative

24/7 support

Salespeople need to be empowered to focus on selling. Nobody wants to have their deals and sales targets put in danger due to unhelpful support. Close CRM provides around the clock support… for an extra $750 per month. Pipedrive has award-winning 24-hour support on all plans, at no extra cost.

Value for money

Close CRM comes at a significantly higher price despite limited features, data restrictions and no mobile application. For six users on the 3rd plan, Close CRM is almost double the cost. Pipedrive offers an affordable CRM with more integrations and 24-hour support as standard.

Data features

Nothing stifles sales momentum like barriers and hidden costs. Despite being more expensive than Pipedrive, Close CRM still has limits on contacts, custom fields and users on its first plan. You will have to upgrade to their "Basic" plan for these limits to be removed, and this plan starts at $69 per month. Pipedrive offers custom fields, sales pipelines and unlimited users and contacts regardless of the plan you’re on.

Sales pipelines

Having the ability to understand your sales opportunities at first glance is crucial. Pipedrive offers unlimited, visual sales pipelines across all plans, so you can easily manage deals across different teams, departments and product lines. Close CRM doesn’t provide visual accounts of your pipeline stages, plus they add limits to the amount of sales pipelines across all plans.

Mobile app

Salespeople need access to their CRM on the move. Pipedrive’s mobile app allows you to view tasks for the day ahead, track calls and caller IDs, create audio notes, access sales data offline, tackle unread emails and overdue activities and see which leads are nearby for timely follow-ups. Pipedrive’s mobile app is also synced with the web app, so any edits to data will appear in real-time on both. Close CRM does not have a mobile app, which is OK for inside sales, but detrimental to the mobile sales professional.

Pipedrive vs. Close CRM: How users compare us

G2Crowd reviews position Pipedrive ahead of Close CRM across numerous key categories

Close CRM




Workflow capability









Data import and export tools



Integration APIs



Breadth of partner applications



Document and content management






Product direction (% positive)



© 2020 G2, Inc. All rights reserved.

Pipedrive rated best CRM for product innovation and user satisfaction

Pipedrive comes top in leading industry comparisons.

SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.

The highly detailed report uses review benchmark data from CRM software users.

Download the report

Customize and integrate

Pipedrive is completely customizable and has 400+ app integrations, oh, and an open API

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How our customers grow their business with Pipedrive

Adam Graham, founder of Business development consultancy Gray Matters, has used many CRMs in his career due to his sales background. Since adopting Pipedrive in 2018, Graham attributes much of their success to Pipedrive’s reporting features, particularly, the ability to include custom fields in reports.

See how they increased conversions here

Pipedrive vs. Close CRM FAQs

  • How is Close different from other CRMs?

    Close is a CRM that positions itself as an all-in-one platform for businesses that need email, text message and call center functionality within their CRM without needing add-ons or integrations.

  • Does Close CRM have a mobile app?

    Unlike leading CRM tools like Pipedrive, Close doesn’t have a mobile app. This makes it a poor choice for businesses that value flexibility and salespeople on the move.

  • Which is better, Close CRM or Pipedrive?

    According to reviews from G2Crowd, users rate Pipedrive higher than Close across many key categories. These include customization, dashboards, forecasting, integration APIs, document and content management and workflow capacity.

    Plus, unlike Close, Pipedrive doesn’t limit its users regarding seats, contacts or sales pipelines. It also offers advanced features that Close can’t match, even on its higher-tier plans.

Pipedrive is a powerful tool for our sales team - all of our important sales info is now streamlined and easy to act on.
SCSean CourtFounder, Beaumont & Co.
Pipedrive has helped visualize our sales landscape in realtime, and has become an integral component of our process. My favorite features are the reports and activity notifications. Pipedrive ensures no rock goes unturned.
GWGarrett WinderManaging Partner, Good Work
Best program we have used for tracking sales. We have tried many others but this is the first one that the sales guys really like and most importantly... they use it!
DSDan SetoCOO and Founder, CircuitMeter Inc.

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