What is inside sales software?

Inside sales software refers to a platform that enables salespeople to sell products and services remotely. Inside sales normally occur via phone calls, email, social media like LinkedIn and other online sales channels, eliminating the need for face-to-face meetings.

Which is the best software for inside sales?

The best inside sales software works with your business’s unique way of selling. Look for intuitive software with features that allow for flexible working and processes, sales automation features and integrations with key outreach tools like Outlook and Gmail.

How do I manage an inside sales team software?

The best way to manage inside sales tools is to have complete clarity and oversight of your pipeline and activities for sales representatives and managers. CRMs with easy-to-understand interfaces make it simple to see how a sales team has interacted with a lead. Robust reporting functionality helps managers understand what sales activities their teams have been performing and the impact of those activities.

What is inside sales vs. outside sales?

When it comes to inside sales vs. outside sales , there are some key differences. Inside sales involve selling products and services to customers through digital channels such as telephone sales calls , emails and online chat. These activities usually occur in an office, call center or sales rep’s home. Outside sales involves selling products and services directly to customers, often by traveling to the customer’s location to meet in person and discuss the product or service. Outside sales also often involve onsite demonstrations of products and can include promotional activities such as attending trade shows.

Inside sales software

Inside sales software helps your sales team manage and improve your processes for selling remotely through phone, email and online channels.

Customer relationship management (CRM) software that provides your sales reps with workflow automations and real-time customer data insights enables them to fill and manage your sales funnel more efficiently.

Pipedrive offers powerful sales intelligence features to optimize team performance and keep everyone on the same page.

Full access. No credit card required.

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What is inside sales?

Inside sales refers to remote selling through digital channels like phone calls, emails or video conferencing.

Unlike outbound sales strategies, which involve salespeople meeting decision-makers face-to-face, inside sales are conducted from offices, call centers or home offices.

Pipedrive can support your inside sales efforts by tracking every customer interaction so team members can provide seamless service.

Inside sales software features

Reduce admin work with automations

Track customer preferences and progress to boost member retention with powerful customer relationship management features

Centralize your data management

Instead of being a weekly reporting platform, sales management software should be an easy one-stop shop for all your sales tracking needs

Unify your tools with integrations

Get a streamlined view of your sales cycle by combining Pipedrive and our list of 500+ integrations

Customize your data to your needs

Mold a sales management system to your unique inside sales process with flexible software that’s easy to adjust

Keep deals moving with AI email generation

Streamline outreach-focused sales activities like follow-ups and tailor content to customer needs with Pipedrive’s AI email writer

Get detailed lead score data

Get more from your inside sales efforts using detailed real-time metrics on lead scoring, lead generation and more

Full access. No credit card required.

Fully customizable sales software

A sales CRM is only as good as its ability to adapt to your needs.

Whether you’re running a small business or a large enterprise, customizing your sales CRM software makes your inside sales efforts more effective and scalable.

Pipedrive allows you to create custom fields to fit your needs, so you always have the information you need on hand.

Learn more about Pipedrive’s customization features.

Stay in touch on the go

If salespeople can’t access critical customer information on the road or with a client, deals stall in the sales pipeline.

A cloud-based, mobile CRM allows reps to immediately add client data and deal notes and find necessary information.

Pipedrive’s mobile CRM works on iOS and Android, so your inside sales reps always have the information they need – whether working from a call center or out in the field.

Learn more about Pipedrive’s mobile app.

Powerful CRM integrations

Sales teams can get slowed down by using multiple tools to manage different parts of the inside sales process.

Integrating a sales CRM with other sales tools can streamline your workflows by allowing you to manage everything in one place.

Pipedrive supports over 500+ integrations, so you can manage everything from call recording to marketing automation. Instead of switching between apps or trying to find information, salespeople can focus on providing better customer service.

Learn more about Pipedrive’s integrations.

Do more with automations

Time is of the essence when it comes to inside sales. Manual processes take time and risk human errors.

The right automations can prevent errors, sync data, remove duplicates and provide a seamless, speedier experience for your employees and customers.

Pipedrive has sales automations that can help with qualifying and routing leads, email follow-ups and more.

Learn more about Pipedrive automations.

Detailed reporting and insights

Reports and insights help your salespeople achieve their targets, but they’re not always easy to collect.

An intelligent CRM can automatically collect data and analyze the results, allowing your inside sales team to focus on selling rather than monitoring their efforts.

Pipedrive seamlessly collects data in your dashboard, while our AI Sales Assistant offers insights and recommendations based on data to improve your sales process.

Learn more about CRM reports and insights.

Over 500+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

See all apps and extensions

How Pipedrive helps HoorayHR close deals twice as fast

HoorayHR had no sales process before adopting Pipedrive, leading to poor follow-ups with potential customers.

Pipedrive enabled the team to automate tasks, giving salespeople more time to follow up with leads and doubling their close rate.

“Pipedrive enables us to continuously automate the non-value-creating tasks in the lead journey, significantly increasing the efficiency of our sales team.”

Read the case study

AI Sales Assistant

Pipedrive’s AI Sales Assistant can:

Offer performance-based tips. AI’s predictive powers mean it can suggest ways to improve your workflows and lead generation efforts.

Predict deal win rate. The AI Sales Assistant reminds you to add values to deals so that you can use Pipedrive for forecasting, enabling you to spend more time focusing on sales opportunities you’re likely to win.

Streamline your team’s efforts. Get anomaly alerts when it’s time to follow up with sales leads and use templates to make the process even faster.

Learn more about Pipedrive’s AI Sales Assistant.

Inside sales software FAQs

The best way to manage inside sales tools is to have complete clarity and oversight of your pipeline and activities for sales representatives and managers.

CRMs with easy-to-understand interfaces make it simple to see how a sales team has interacted with a lead.

Robust reporting functionality helps managers understand what sales activities their teams have been performing and the impact of those activities.
When it comes to inside sales vs. outside sales, there are some key differences.

Inside sales involve selling products and services to customers through digital channels such as telephone sales calls, emails and online chat. These activities usually occur in an office, call center or sales rep’s home.

Outside sales involves selling products and services directly to customers, often by traveling to the customer’s location to meet in person and discuss the product or service.

Outside sales also often involve onsite demonstrations of products and can include promotional activities such as attending trade shows.

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments