Pipedrive Support team recognized as one of the top performers in the industry by Software Advice
New York, July 27, 2023 – Pipedrive, the easy and effective sales CRM for small businesses, today announced that it has received the 2023 Best Customer Support recognition from verified reviewers on Software Advice.
“We’re humbled for receiving the Best Customer Support 2023 award, a true testament to our team’s passion and dedication in supporting more than 100,000 sales teams who rely on Pipedrive to drive their business,” said Mara Vicente, VP of Customer Solutions at Pipedrive. “This acknowledgment holds a special significance as it is based on the reviews from our actual users. It unequivocally demonstrates the exceptional capabilities of our Customer Solutions Experts in confidently and promptly addressing customer inquiries, ensuring that our users receive nothing short of an excellent experience with Pipedrive.”
Pipedrive’s Customer Support team has more than 130 employees in four locations: Tallinn, Lisbon, Florida, and New York. All Customer Solutions Experts have gone through extensive training to make sure that they know the product inside out and are ready to solve customers’ more difficult problems. The team is available via chats, emails, and phone consultations 24/7 in English and Portuguese, during business hours they help customers also in French, German, and Spanish. The Pipedrive support team has earned multiple recognitions, boasting a prestigious two-time win of the Excellence in Customer Service Award.
Pipedrive has earned an overall rating of 4.54 (out of 5) on Software Advice. Here’s what our users have to say about their experience with Pipedrive:
“Pipedrive has been a game-changer for our sales team. Its intuitive design and seamless integration have made it easy for everyone to adopt and utilize effectively.” - Dejan
“As a relationship management tool with your clients, it seems to me to be an excellent software since it is quite versatile and intuitive to use. It has a friendly interface and allows you to quickly know the status of your deals/leads. I really like being able to access the different information that it provides us through the API.” - Paola
“The overall experience of using Pipedrive has been very good. It has helped me solve many business problems in sales management. I can easily track and manage sales opportunities, set reminders and tasks, and generate reports and analytics. It has a user-friendly interface that allows me to focus more on my sales efforts rather than being distracted by complicated software interfaces.” - Josiah
Software Advice synthesizes verified end-user reviews to recognize the most highly-rated products in a specific software category, helping software buyers make more informed purchase decisions. (Learn more about the methodology here)
About Pipedrive
Founded in 2010, Pipedrive is the easy and effective sales CRM that drives small business growth. Today, Pipedrive is used by revenue teams at more than 100,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and the US. The company is backed by majority holder Vista Equity Partners, and Bessemer Venture Partners, Insight Partners, Atomico, and DTCP. Learn more at www.pipedrive.com.
About Software Advice
Software Advice guides businesses through the software buying process. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped more than 900,000 businesses find the right software for their specific needs. Software Advice also features over 2 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com
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