Sales | Blog | Pipedrive

BASICS

Overcoming Sales Objections: Plan, Persist, and Convert

Every salesperson struggles with overcoming objections in sales. This guide reveals how to reframe prospect concerns and overcome common sales objections.

Account management plan: How to increase customer value

A strategic account management plan boosts profitability by strengthening customer relationships. Learn how to grow customer loyalty in nine simple steps.

What is clienteling? Turn your customers into advocates

Clienteling enables retailers to offer better customer experiences, build loyalty and increase revenue. Find out how to build your clienteling strategy.

A complete guide to SaaS account management

Wondering how to manage accounts in the SaaS space? Learn all about SaaS account management and the best practices you can use to ensure revenue growth.

A beginner’s guide to key account management

Successful key account management boosts loyalty among high-value customers. Learn how to build strong, profitable relationships with a step-by-step guide.

Customer journey map templates: Free downloads and examples

Mapping the customer journey helps improve the customer experience at every touchpoint. Here are 8 customer journey map templates to help you get started.

7 steps to build a knowledge base that customers want to use

Use these seven steps to build a knowledge base for your customers and create a bank of helpful content that’s interesting, connected and well-designed.

What is CRM experience? Create more delightful customer experiences

As well as supporting sales teams, CRM tools can also be used to enhance the customer experience. Learn more about CRM experience and how to implement it.

How to engage buyers with the ultimate brand story

A compelling brand story helps you build meaningful connections with your audience. Tell your story and close more sales using these examples and tips.

Customer lifecycle marketing ideas to turn customers into ambassadors

Customer lifecycle marketing allows you to capitalize on every audience interaction. Increase retention and grow your customer base with these examples and tips.

How sales tax is calculated in 17 U.S. states

Businesses selling goods and services in the U.S. are liable to pay sales tax. Find out how much your business needs to pay with this comprehensive guide.

9 after-sales service tips to keep new customers happy

In this article, learn how after-sales service can drive customer satisfaction. We also share some tips and high-level strategies to delight your customers.

What is a Tire Kicker? How to Spot Them and Avoid Them

What is a tire kicker? Tire kickers are both a bad fit for your product or service and the ultimate time-wasting sales leads. In this article, we’ll help you decipher the ‘tire kicker’ meaning by exploring what bad prospects look like and how they differ from prospective clients.

Manage Your Pipedrive Contacts Directly in Gmail with the New Pipedrive Gmail add-on

If you keep in touch with your Pipedrive contacts using Gmail, the new Pipedrive Gmail add-on (which is now available from the Pipedrive Marketplace) will save you time and give you valuable insights into the people on the other end of your email conversations.

Coronavirus: How to reassure customers during the COVID-19 Pandemic

Learn how to reassure your customers with practical guidance during the COVID-19 health crisis. How to communicate your own business challenges.

How to Forecast Demand for a Scaling Financial Services Business

Reliable sales forecasting is the core element of any great sales strategy. It helps you project your sales results for the month or quarter, and pick the right deals and activities to focus on at any given moment. Financial services sales is no exception.