Pipedrive’s CRM software empowers you to streamline your hotel or hospitality business. Improve operational efficiency and create a next-level guest experience with automated booking, communications and marketing.
Hospitality CRM (customer relationship management) empowers you to book more guests, schedule events with ease and roster your staff from one central hub, all while providing a personalized service to help you build deeper relationships with guests, groups and corporate clients.
Let your guests take control by comparing dates, deals and locations before they book. Once complete, the booking (and any last-minute change) is instantly captured in your CRM system.
Prepare for dietary requirements ahead of time to keep your kitchen stress-free, your customers happy and healthy and your guest satisfaction levels high.
Cater to couples, conferences, birthday parties and more by tailoring your marketing promotions and upsells to specific customer segments.
Streamline customer support and communications by automatically updating guests on their booking status with information about check-in times, deposit payments and room upgrades.
Store and protect sensitive contact management details for thousands of customers and suppliers in one place.
Stay compliant with restrictions so you can protect your guests, your staff and your business.
Catering to hundreds or thousands of guests is a lot to keep on top of. Not only do you need to store your customers’ data, but you also need to segment special requests and individual pricing discounts while updating reservation details in real time. As an all-in-one module for staying organized, hospitality and hotel CRM software powers your operations by automating communications to improve efficiency, providing valuable insights to help you serve guests better and enabling flexible workflows that support staff.
Pipedrive makes it easy to find better ways to attract customers and manage all of your guest profile and property data in one place.
Create great customer experiences with tailored communications from inquiry through to booking confirmation. See a visual history of all contact activity, making it easy to review your latest conversations and follow up with personalized emails.
Learn how to track conversations with Pipedrive
Inspire customer loyalty by consistently giving your guests what they want. Use detailed CRM analytics to gather key guest information like location preferences, typical party size and popular menu or room service orders.
Pipedrive collates key insights from all your customer channels to help you and your sales managers continue to deliver what works.
Discover how to deep dive into your client data with Pipedrive
Welcome more guests with Pipedrive thanks to automated booking pipelines.
Let Pipedrive fill your reservation calendar for you by automatically inputting customer details, sending reminders and updating special requests within your restaurant or hotel CRM system.
Explore Pipedrive’s automation functions for hospitality
Choosing the right CRM for the hospitality and hotel industry helps your business provide reliable communications and connects you with a range of travel providers and tourism apps.
Whether you run a hotel group, restaurant chain, or boutique B&B, Pipedrive sets your business up for success with customizable dashboards that grow with you.
Grow your CRM platform alongside your restaurant or hotel business. As you input more occupancy data and serve more guests, Pipedrive expands with you.
Connect your own booking app directly into Pipedrive and reach more customers with integrations from leading referral sites.
Be available wherever your customer journeys happen with built-in email, SMS (for iOS and Android), social media and web form communications.
In the hospitality industry, the right integrations and add-ons are the key to a successful CRM solution. Supercharge your communications, stay on top of your finances and automate your digital marketing project management with Pipedrive’s powerful functionality and connections.
Here are some essential integrations that all hoteliers and hospitality providers can benefit from.
Answer guest questions fast with LiveChat. Provide real-time information to help your customers make a booking. Confirm your vegan options, parking locations and maximum party size in no time.
Explore Pipedrive’s LiveChat integration.
Create, send and track invoices from within your Pipedrive account. Keep your books up to date, your balance sheet healthy and your staff paid on time with your hospitality CRM.
Learn about Pipedrive’s QuickBooks integration.
Insert your sales force roster to make sure inquiries reach the right person at the right time. Whether your guests want leisure center, restaurant, or airport transfer information, their queries will always be assigned to an expert.
Discover Pipedrive’s RouterJet integration.
Send beautiful emails and SMS to your guests and tailor Facebook and Google Ads to potential customers. Automate repetitive communications to streamline your marketing and broaden customer engagement.
Automate your marketing with Pipedrive’s Autopilot Journeys integration.
Connect thousands of apps with your CRM. Import booking calendar information, website inquiries and email requests with Zapier’s automation functions.
Connect your apps with Pipedrive’s Zapier integration.
Update your CRM in real time with a collaborative inbox. Get context for customer messages and respond without switching tools. Connect your email and other customer communication channels in one place.
Consolidate your emails with Pipedrive’s Front integration.