By integrating Pipedrive, 360 Payments was able to increase net income by 298% in two years.
Percentage net income increased
Percentage new accounts increased
Percentage gross revenue increased
Everything 360 Payments does centers on the customer. CEO Lisa Coyle takes a real interest in her customers and how she can make their business and their life better. She cites three simple rules for customer-first sales:
Be genuinely curious
Be likeable and relatable
Lisa extends the same ethos and expectations when it comes to those working in her business. She shares how team and customer relationships are paramount to her business and how she will always put people before processes.
Lisa believes that Pipedrive has especially helped when it comes to getting everyone on her team aligned. In particular, Pipedrive’s activity calendar has been key to help Lisa to prioritize workloads, manage time efficiently and make sure everyone is on the same page.
From a sales management perspective, Pipedrive's reporting and real-time dashboards allow Lisa to stay up to date with what her team are working on, without constantly chasing updates.
With the help of Pipedrive, 360 Payments continues to build trust and long-lasting relationships which is the key to its scalable sales success.
The company was selected for the Inc. 5000 list of the fastest growing businesses in America for four years in a row and has now opened operations in California, Utah and Oklahoma.
360 Payments moved up to Pipedrive's Professional plan and it has helped them grow. Find out more about the various plans and features.