Pipedrive vs. Capsule CRM
Close more deals with a CRM designed for powerful, customized sales pipelines.
Pipedrive
Supporting a 100k+ user base, Pipedrive is a modern sales platform built for growth. The all-in-one CRM combines an intuitive interface with powerful AI, automation and forecasting to save time and grow your business effortlessly.
PD also offers pre-sales support, such as lead generation via LeadBooster plus native lead routing, scoring and nurturing sequences.
Capsule CRM
Capsule’s basic CRM focuses on contact and task management. It works for small teams but lacks the deep automation, sales-focused forecasting, AI insights and advanced reporting needed to drive sustained growth.
Its 10k+ user base may need external tool support for their lead qualification efforts, as Capsule has only minimal pre-sales functionality.
Why is Pipedrive the best Capsule CRM alternative?
Pipedrive vs. Capsule CRM - a snapshot
While Capsule handles basic contact management, Pipedrive helps growing sales teams close deals, automate tasks and forecast revenue efficiently.
Pipedrive
Capsule CRM
Feature
Free trial
Visual pipeline management
Drag-and-drop kanban-style pipelines, highly flexible and customizable
Kanban view, limited
Lead management and scoring
Built-in lead scoring, inbox, routing and nurture sequences
No scoring, limited rules, basic follow-ups only
Workflow automation
Advanced triggers and follow-up rules, including branching
Basic automation
Integrations
Hundreds of apps covering many different use cases and an API
Around 70 apps
Reporting and analytics
Real-time reports, custom dashboards and sales forecasting
Basic reports
AI features
Native AI-powered deal insights, smart suggestions, forecasting and summaries
Basic email copy assistant
Mobile app
User-friendly iOS and Android
Yes
Customization options
Multiple pipelines, custom fields (including mandatory fields, formula fields and pipeline-specific fields) and flexible deal stages
Limited to custom and important fields
Customer support
Multiple channels (including phone) and 24/7 for higher plans
Limited
Migrate data from your old CRM in minutes using Import2
Disclaimer: All information, prices and data were last verified on 24 November 2025. To report any incorrect or outdated information, please get in touch with us. For more information on Pipedrive features and costs, check out our pricing page. To compare Pipedrive to other CRMs, visit our Comparison Hub.
4.5/5
4.2/5
4.3/5
4.5/5
4.5/5
4.7/5
Convert and retain buyers on autopilot
Following up with every lead can overwhelm small sales teams and let opportunities slip through the cracks.
Automating these crucial (yet repetitive) tasks keeps prospects engaged and deals moving without extra work.
Pipedrive’s AI-powered automation streamlines follow-ups, deal updates and reminders so your pipeline never stalls.
Learn more about Pipedrive’s AI and automation.
Get deeper insights that drive results
Without real-time visibility into your deals, it’s hard to know where to allocate your efforts.
In-depth reporting and customizable dashboards help you identify bottlenecks, forecast revenue and make more informed decisions.
Use Pipedrive’s actionable sales insights to spot growth opportunities and consistently hit your targets.
Learn more about Pipedrive’s advanced sales reporting.
How Pipedrive helped Tiffany Largie make $2.5 million in sales
Entrepreneur Tiffany Largie struggled to manually manage her team’s daily 150–300 outreaches.
By implementing Pipedrive, Tiffany streamlined her company’s lead management processes and made over $2 million in sales “out of nowhere!”.
“[Pipedrive] is literally one of the only things that I recommend you have in order to successfully manage your business.”
Nurture leads effortlessly with Campaigns
Build relationships and convert more leads through email marketing with Campaigns, available as an add-on for all Pipedrive plans.
Email automation: Schedule and send follow-ups automatically to keep prospects engaged without manual effort.
Segmentation: Target the right contacts at the right time with tailored campaigns that increase relevance and responses.
Performance tracking: See open rates, click-throughs and engagement in real time to understand what drives results and refine strategies.
Drag-and-drop templates: Use ready-made, customizable designs to save time, stay on brand and deliver polished emails every time.