Everything you need to know about customer service management

Effective customer service management builds trust, boosts sales and fuels brand integrity. Learn five of the best strategies and technologies to improve yours.

Small business database software: 9 solutions for easy data management

Discover the best small business database software to manage your customers, inventory and sales. Compare SQL vs. NoSQL solutions and find the right fit.

How to use AI forecasting in your small business

What is AI forecasting? Definition, benefits, best practices for SMBs

Learn how to use AI to analyze historical data and make predictions. Discover four ways to use AI forecasting in your small business today.

Why CRM data entry matters (and 5 tips to make it easier)

Learn how to improve CRM data entry and avoid messy records. Discover clear processes, smart tools and simple habits that keep your pipeline organized.

The essential guide to marketing research

Marketing research examines consumer trends and behavior to improve marketing efforts. Learn how to use it to attract your target customers more effectively.

Database management systems benefits and features

Database management systems: benefits and top features

Learn what a database management system is, why you need one for your business and crucial features to look for. Explore popular DBMS options for 2024.

Sales: Must-read

A team leader’s guide to project management (with best practice tips and productivity-boosting skills)

The best U.S. cities for sales careers in 2022

The biggest stories from Pipedrive’s State of Sales and Marketing 2021/22

Sales pipeline management: The in-depth guide

Customer information system: definition, features and tips

Learn what a customer information system is, how it compares to other tools like a CRM and what to look for when choosing a solution.

How to use a feedback tracker to drive sales and satisfaction

Unsure how to handle feedback for your business? Learn about feedback tracking and how a CRM feedback tracker centralizes and analyzes customer insights.

Backorders: definition, benefits, strategies

Continue selling even when products are out of stock using backorders. Learn what backorders are, why you should use them and how to fulfill them.

Understanding business development: definition, roles and strategies

Need help with business development? Discover roles, tactics and business development strategies to unlock growth and boost your organization's success.

Best managerial economics and business strategy tips

What is managerial economics and how can it help your business?

Managerial economics applies proven economic theory to your business. Learn how to make smarter decisions with effective managerial economics strategies.

What waterfall charts can tell you about your sales data

A waterfall chart is a tool for visualizing changes in data over time. Learn how to use waterfall charts to gain better insight from your sales data.

Understanding Macroeconomics and its meaning

Macroeconomics demystified: A guide for businesses

Learn how macroeconomic indicators impact your business decisions. A practical guide to GDP, inflation, employment and policy trends for business owners.

Ultimate beginner’s guide to business expansion

Are you ready to expand your business? Learn business expansion types, best practices and strategies to grow your business effectively and sustainably.

What is MRR (and how do you calculate it?)

MRR is a vital metric for SaaS and subscription-based businesses. Discover what MRR means, how to calculate it and actionable strategies to improve it.