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63 Essential Sales Statistics for 2021

Has there ever been a time in sales like this?

Not only have sales reps been working from home, but companies have had to shift to remote selling and adapt techniques so sales reps can reach their quotas from anywhere.

Check out these 63 essential sales statistics for salespeople in 2021 and learn more about how the sales industry has changed (in large part due to COVID-19), what the day-to-day life of a sales rep looks like, what buyers want from salespeople and much more.


Sales statistics on the activities that make up a salesperson’s day

  1. Sales professionals have a lot on their plate: Only 53% report spending most of their workday on selling, meaning 47% do not cite selling as their main activity (source: Pipedrive State of Sales Report 2020-2021)

  2. 46% of sales professionals say most of their time is spent lead prospecting (source: Pipedrive State of Sales Report 2020-2021)

  3. 36% of sales reps spend the majority of their time generating leads (source: Pipedrive State of Sales Report 2020-2021)

  4. 88% of salespeople regularly work on improving their soft skills (source: Pipedrive State of Sales Report 2020-2021)

  5. The number of English-speaking sales reps who said that selling was one of their main day-to-day activities has decreased by eight percentage points, from 62% in 2019 to 54% in 2020 (source: Pipedrive State of Sales Report 2020-2021)

  6. On average, sales teams save 5 hours every week by automating day-to-day tasks (source: Automate.io customer data)

  7. Almost two-thirds (63%) of respondents say that they work over 40 hours a week, a 10 percentage point increase for English-speaking salespeople since 2019 (source: Pipedrive State of Sales Report 2020-2021)

  8. 83% of sales professionals say they at least sometimes work weekends (source: Pipedrive State of Sales Report 2020-2021)

  9. 48% of sales managers regularly work weekends (source: Pipedrive State of Sales Report 2020-2021)

  10. At least three-quarters (75%) of salespeople working weekends aren’t compensated (source: Pipedrive State of Sales Report 2020-2021)

  11. Spanish speakers are 20% more likely to usually work weekends, yet they’re less likely to get compensated compared to salespeople working elsewhere (source: Pipedrive State of Sales Report 2020-2021)

  12. Almost one in 10 sales reps is working over 60 hours a week (source: Pipedrive State of Sales Report 2020-2021)

  13. 59% of salespeople believe they became more successful at sales in 2020 (source: Pipedrive State of Sales Report 2020-2021)

  14. 81% of sales reps expect an increase in their sales this year (source: Pipedrive State of Sales Report 2020-2021)

  15. 28% of B2B organizations now have hybrid sales roles (McKinsey B2B Pulse Survey 2021)

Want to see more of the latest sales statistics for 2021? Check out our State of Sales Report for 2020-2021, which is packed with interesting sales facts about how businesses are helping to drive growth this year.

Download the Pipedrive State of Sales Report 2020-2021

Download this free report and discover how the sales industry adapted in 2020 and looks to drive growth in 2021


Sales closing statistics to help you win more business

  1. 70% of salespeople say using a CRM system is "very important" for closing deals (source: The LinkedIn State of Sales Report 2021)

  2. 72% of top performers (sellers who met quota by 125% or higher) say they "always" put the buyer first (source: The LinkedIn State of Sales Report 2021)

  3. 82% of buyers accept meetings with sellers who proactively reach out (source: Top Performance in Sales Prospecting, RAIN Group)

  4. 71% of buyers want to hear from sellers early in the buying process (source: Top Performance in Sales Prospecting, RAIN Group)

  5. 54% of sellers say sales tools help them to build stronger relationships with buyers (source: The LinkedIn State of Sales Report 2021)



Sales statistics on perceptions and aspirations in the sales industry

  1. The majority of salespeople (91%) are proud to call themselves a salesperson (source: Pipedrive State of Sales Report 2020-2021)

  2. Almost half of sales professionals (49%) became more satisfied in their roles in 2020 (source: Pipedrive State of Sales Report 2020-2021)

  3. 92% of salespeople believe they’ll play a key part in the global economic recovery from COVID-19 (source: Pipedrive State of Sales Report 2020-2021)

  4. Over half of respondents (61%) believe that salespeople are underappreciated (source: Pipedrive State of Sales Report 2020-2021)

  5. 67% of companies believe that hitting sales quotas is the best indicator of individual sales performance (source: Aberdeen, Changing The Gauge On Sales Performance)

  6. Four in ten salespeople who are satisfied with their job didn’t reach their sales target last year (source: Pipedrive State of Sales Report 2020-2021)

  7. 46% of salespeople who reached their sales targets last year aren’t satisfied in their current role (source: Pipedrive State of Sales Report 2020-2021)

  8. 42% of companies do not create career paths for salespeople (source: Aberdeen, Changing The Gauge On Sales Performance)

  9. Salespeople who work on their soft skills are 11 percentage points more likely to usually or always hit their sales quota compared to those who do not. (source: Pipedrive State of Sales Report 2020-2021)



How the COVID-19 pandemic has affected sales (potentially forever)

  1. Only 6% of sales reps found it easier to sell during the COVID-19 pandemic (source: Pipedrive’s COVID-19 y Ventas Survey)

  2. 75% of Spanish-speaking managers, executives and sales assistants have had to make adjustments to the value proposition of their business to maintain their sales levels due to COVID-19 (source: Pipedrive’s COVID-19 y Ventas Survey)

  3. 89% of Spanish-speaking sellers say that it is currently more difficult to sell and harder to hit sales quotas in the wake of the pandemic (source: Pipedrive’s COVID-19 y Ventas Survey)

  4. Two-thirds of Spanish-speaking sales professionals say that the COVID-19 pandemic has made it harder for them to find new clients (source: Pipedrive’s COVID-19 y Ventas Survey)

  5. 37% of Spanish-speaking sales professionals believe that the impact of this crisis on the sales industry will last until 2021 (source: Pipedrive’s COVID-19 y Ventas Survey)

  6. 60% reported that the place they work from the most has changed over the past year (source: Pipedrive State of Sales Report 2020-2021)

  7. Four in ten (41%) say they are mostly working from home (source: Pipedrive State of Sales Report 2020-2021)

  8. The number of English-speaking salespeople who usually or always hit their regular sales quota dropped from 56% in 2019 to 37% in 2020 (source: Pipedrive State of Sales Report 2020-2021)

  9. 55% of businesses have reduced their budget after COVID-19 hit (source: McKinsey B2B Decision Maker Pulse Survey, April 7, 2020)

  10. 83% of sales reps said an omnichannel strategy was equally or more effective with reaching and serving customers during the pandemic (source: McKinsey B2B Pulse Survey 2021)

  11. 50% of companies have seen a drop in existing and potential revenue (source: Aberdeen, Business Resilience and Agility: A Benchmark of Performance amid Uncertainty)

  12. 57% of sales leaders were only partially prepared or unprepared to pivot to virtual sales (Source: Gartner, 5 Ways the Future of B2B Buying Will Rewrite the Rules of Effective Selling 2021)

  13. Only 15% of sales professionals expect to be selling in-person more than 75% of the time by 2022 (source: McKinsey B2B Pulse Survey 2021)

  14. 77% of B2B companies said they had faced challenges with their field reps working from home (source: McKinsey B2B Pulse Survey 2021)



Sales stats that reveal the challenges of lead generation and technology adoption

  1. Sales professionals who are working from home are 8 percentage points more likely to use a CRM than people not mostly working from home (source: Pipedrive State of Sales Report 2020-2021)

  2. Using a CRM to track sales is standard practice for 79% of sales reps (source: Pipedrive State of Sales Report 2020-2021)

  3. Almost two-thirds (65%) of sellers say they “always” put the buyer first (source: The LinkedIn State of Sales Report 2021)

  4. Only 23% of buyers agree that sellers “always” put the buyer first (source: The LinkedIn State of Sales Report 2021)

  5. 67% of sales managers say that overseeing a remote sales team is more challenging than they expected (source: The LinkedIn State of Sales Report 2021)

  6. Only 24% of sales emails sent out are actually opened (source: Gartner, Sales Development Technology: The Stack Emerges)

  7. Activity quantity was the top metric used to measure salesperson performance in 2021 (source: The LinkedIn State of Sales Report 2021)

  8. Almost half of respondents regularly (24%) or usually (21%) struggle to find enough sales leads (source: Pipedrive State of Sales Report 2020-2021)

  9. Spanish speakers are (on average) 38 percentage points more likely to usually struggle to find sales leads (source: Pipedrive State of Sales Report 2020-2021)

  10. 78% of companies are continuing or increasing spend on new and existing technology (source: Aberdeen, Business Resilience and Agility: A Benchmark of Performance amid Uncertainty)

  11. Companies investing in omnichannel experiences has skyrocketed, from 20% to 80% (source: PWC, Retailing 2020: Winning in a polarized world)

  12. 85% of sellers say they lost or delayed at least one deal in the past year because a stakeholder had changed jobs (source: The LinkedIn State of Sales Report 2021)

  13. 90% of companies are now using at least two lead enrichment tools to learn more about prospects (source: Gartner, Sales Development Technology: The Stack Emerges)

  14. 43% of sales professionals say their companies use data to assess the performance of salespeople (source: The LinkedIn State of Sales Report 2021)

  15. Almost 40% of respondents do not use any technology or automation tools for lead generation (source: Pipedrive State of Sales Report 2020-2021)

  16. Sales reps who use technology and automation tools for lead generation were 14 percentage points more likely to have reached their annual sales target last year (source: Pipedrive State of Sales Report 2020-2021



Sales statistics on what buyers want from salespeople and businesses

  1. 50% of buyers say that working remotely has made the purchasing process easier (source: The LinkedIn State of Sales Report 2021)

  2. 89% of buyers agree that the salespeople they do business with are “trusted advisors” (source: The LinkedIn State of Sales Report 2021)

  3. 90% of buyers have used industry conferences and events to meet salespeople and learn more about products (source: The LinkedIn State of Sales Report 2021)

  4. 51% of companies think that sales reps need to improve their ability to identify behavior from buyers that indicate they want to make a purchase (source: Sales Performance Optimization Study, CSO Insights)

Download the Pipedrive State of Sales Report 2020-21

Download this free report and discover how the sales industry adapted in 2020 and looks to drive growth in 2021

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