B2C customer relationship management software enables you to supercharge your outreach and lead conversion efforts. Automate your busywork, unify data sources and track critical marketing metrics from a single platform.
Collect feedback from your customers to understand how you can optimize your operations. Display glowing customer testimonials on your marketing channels and turn happy customers into referrals.
Your financial situation dictates many important business decisions. Obtain an aerial overview of cash flow with accounting integrations and build a strategy around your finances.
Your existing and potential customers want to feel heard. Import communication history from social media, landing pages and web forms and empower your reps to respond to inquiries with trusted data.
Create custom dashboards for different sales metrics. Monitor the performance of individual products and adjust inventory and sales processes accordingly.
Delegate tedious admin to powerful automation processes. Assign tasks to staff, schedule meetings and share important updates with a B2C CRM.
It’s essential to reach your customers with the right message. A B2C CRM solution segments customers based on past communications and touchpoints. Send personalized email marketing campaigns designed to convert.
B2C companies usually manage a much larger volume of customer interactions than B2B businesses, so may not be served by a B2B CRM. Without a competent B2C CRM software, your small business may run into lead generation and management difficulties.
Whether you’re looking to compare the efficacy of content marketing strategies or build a customer data hub, the right B2C CRM solution will help you streamline your operation.
It’s hard to nail down your marketing strategy and delight customers when your data is scattered across multiple departments and channels.
Pipedrive’s CRM for B2C businesses creates a hub of prospect and customer information. Log touchpoints and record communication history across departments to create a better customer support experience for leads.
Manage customers and leads with Pipedrive
Turn the time spent manually updating records into time spent making sales.
Pipedrive automates tedious admin, supervises your finances with accounting integrations and streamlines your inventory tracking with real-time workflows.
Discover how Pipedrive automates your workflow
Nurturing existing customers is critical to maintaining reputation and revenue.
A CRM customizes customer segments by location, buyer behavior, touchpoints and communication history. Design effective marketing strategies and send personalized emails based on consumer profiles to keep your advocates engaged.
Learn how Pipedrive nurtures customers
B2C businesses handle a large volume of customers with varying behaviors, wants and needs. Put a system in place to reach the right customers with the right messaging and encourage recurring buys.
When you set up Pipedrive, create custom fields to build your unique customer segments into your CRM. Use buyer behavior and purchase history to group your customers and reach out to them accordingly.
Data entry and manually updating customer information can take up a huge amount of time for your employees.
Record every touchpoint from your website and in person. Integrate live chat history, chatbot cases, emails and web forms with your CRM to log every customer interaction in one place.
With our insights and reporting features, you can create custom dashboards for every product and service you provide.
Perhaps you want to separate one-time purchases from recurring buyers or full-priced products from discount sales. Create dashboards in Pipedrive to isolate the metrics you care about most.
Follow up post-sale with product newsletters and actively showcase your offering to drive engagement, build lasting connections and encourage recurring purchases.
Pipedrive’s B2C CRM workflow automation removes the hassle from follow-up tasks. Automatically follow up with similar products after an interaction and make suggestions based on past purchases.
Supercharge your workflows with our powerful B2C CRM solutions. Elevate your internal operations with communication and data management tools.
Here are some essential integrations for B2C companies.
Align marketing and sales, and sell smarter. Record marketing engagement (website visits, emails, forms, etc.) to your B2C CRM system and empower sales teams to strike while the iron is hot.
Never miss an opportunity with Pipedrive’s Outfunnel integration.
Manually sourcing and nurturing new leads takes a lot of time and effort. Use web forms, live chat and chatbots to automatically attract and engage prospects on multiple channels.
Enhance lead engagement with Pipedrive’s LeadBooster add-on.
Enhance your accounting department and plan your next move. Import critical financial data to your CRM and forecast cash flow, budget and sales.
Keep your finances in check with Pipedrive and Dryrun.
Avoid switching between the apps you need to run your day-to-day B2C operations. Pipedrive’s CRM for B2C businesses integrates with Zapier, connecting you with over 3,000 apps and platforms in one central hub.
Automate your workflows with Zapier and Pipedrive.
Unify your data tracking apps in one platform. Locate customer information with ease and eliminate tab switching, searching and clicking.
Obtain the ultimate customer view with Pipedrive and Glances.
Stay on top of deals with real-time updates. Keep your sales team informed using messaging channels and schedule video calls with ease.
Empower collaboration with our Microsoft Teams integration.