Call center CRM integrations
With one of Pipedrive’s call center CRM integrations, you can automatically record and log calls, store contact information and update lead positions in your sales funnel while your team focuses on the art of conversation.
What is a call center CRM?
A call center customer relationship management system, or call center CRM, boosts productivity and empowers your team to provide a next-level customer experience. Give your team the tools to master sales calls with easy-access contact history and detailed insights.
Make and receive calls within your CRM
Use the built-in call tracking and insights tool and powerful integrations to conduct calls, set outcomes and schedule follow-up activity at the push of a button
Automatically record conversations
Capture every call with automatic recording so your team can review conversation details or study and improve their sales technique
Route calls to the right person effortlessly
Improve customer wait time and auto-assign every inbound call to the relevant department or team member
Get a 360-degree view of every customer
Access every contact’s communication history so you can prioritize follow-up actions and get context before the next call
Gain pipeline visibility
Get reports on activities to learn which deals are approaching close, where you’re losing opportunities and the conversion rates of each funnel stage
Develop your people and improve retention
Share your best call recordings in onboarding and training to strengthen the team’s performance and improve retention
Why your call center CRM is the nerve center of your support operations
Juggling inbound calls, logging customer information, managing follow-ups – running a successful call center is complex. To deliver a world-class customer experience in a high-pressure environment, you need to equip your team of expert call handlers with intuitive tools.
Pipedrive’s call center CRM integrations can centralize workflows, empower your entire organization and streamline cooperation.
Improve your service and productivity with workflow automation
Set up workflow automation to connect your team and streamline call management. Make your call center experience second to none with automatic call routing to the right team member or department.
Instantly make and receive calls in one click directly from your call center solution. Sync with calendar tools to automate appointment booking and internal meeting scheduling.
Find out how to automate tasks with Pipedrive
Efficiently store every piece of contact information
Collect details like phone numbers and company names for every caller. Easily access customer data, call history and account activity to get up to speed and deliver personalized support.
Automatically log phone calls coming in and out of your contact center so your reps don’t have to worry about updating records while talking to customers. Call recordings can even be stored against a contact file for context and training.
Learn about communications tracking with Pipedrive
Refine your call center performance through insights
Keep improving your service with detailed analytics about your call center performance.
Dive into common call center benchmarks like average call durations, number of calls per client, dials to closure ratios and percentage of contacted leads.
Build interactive and customizable report dashboards that are easy to understand and shareable. Managers can even view real-time performance reports so they know where to step in with support.
Discover the power of insight reports with Pipedrive
How does a call center CRM empower support teams?
Choosing the right CRM for your call center will help your business provide exceptional client communications and operate more productively. A great call center CRM helps you and your team:
- Record information about every contact, such as previous call history and help desk inquiries
- Automate call routing and labeling to improve first response rates
- Create data-enriched caller profiles to help you better solve inquiries and respond to requests
- Operate more efficiently by integrating your call center tools into a single platform
- Set up workflow automation to streamline your call center processes and increase productivity
- Develop end-to-end customer management from lead generation to first call, deal closure and ongoing customer support
- Optimize your call center with detailed analytics
How to start using your call center CRM to track customer queries
Integrate with telephony, live chat platforms and more
Expand your call center CRM software with hundreds of popular CRM integrations. Choose the features that help you streamline your business and operate them efficiently from one platform.
Here are some integrations that can benefit any call center:
Aircall
Set up advanced call center functions in minutes. Click to dial directly from your CRM, monitor and record calls in real-time, route them to another team member, keep customers on the line in your call queue and even record personalized greetings.
Connect with Pipedrive’s Aircall integration.
Live Chat
Supercharge your call center by adding online live chat functionality to offer more ways to get in touch. Use the chat feature to instantly respond to website inquiries and automatically import the conversation details into Pipedrive.
Explore Pipedrive’s LeadBooster add-on.
Microsoft Teams
Improve productivity, efficiency and collaboration with automated workflow opportunities. Receive notifications from your contact center software about updated deals, video meetings and shared files.
Collaborate with Pipedrive’s Microsoft Teams integration.
Front
Be as informed as possible before your next call. Collate all your email, SMS and chat messages in one place to keep your CRM pipeline current and offer more relevant interactions.
Discover Pipedrive’s Front integration.
LinkPort
Find more contacts and automatically import their information to Pipedrive directly from the LinkedIn platform. Populate your call center CRM with new leads from this powerful social media tool without switching screens.
Get social with Pipedrive’s LinkedIn integration.
EasyCalendar
Avoid long holds and empower callers to arrange convenient callback times. With online appointment scheduling, you can get automatic notifications and assign existing contact notes to new appointments.
Organize with Pipedrive’s EasyCalendar integration.
