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Pipedrive Sales Quiz: April 2020

Keep your sales knowledge fresh and your mind sharp with our monthly sales quiz.

Click ‘Reveal answer’ to find out if you got the question right and for a link to a relevant article if you would like to find out more.

Want more questions to test your knowledge? Check out last month’s quiz.


Which of the following tasks should you not automate?

  1. Scheduling meetings
  2. Managing pipelines
  3. Taking notes during a call
  4. Giving product demos
  • Reveal answer

    Giving product demos

    Although it’s a good idea to have videos explaining your product and its features, as they can win you new customers, when a salesperson has got a specific lead through their pipeline to the demonstration stage, they should do the demo in person or at least over a video call.

    Read more about which tasks you should and shouldn’t automate in our article.


When you are reviewing a potential CRM for your company, which of the following is a red flag?

  1. The software requires manual updates
  2. The user interface is available in a number of languages
  3. The features are regularly changed and improved
  4. The annual cost is cheaper than the monthly cost
  • Reveal answer

    The software requires manual updates

    Most cloud CRMs take care of updates on their own and will automatically update the software without you lifting a finger.

    Find out what other CRM red flags you should watch for in our guide.


What management style does this sentence describe: “Employees are kept in the dark about the company goals and financial situation”?

  1. Night management
  2. Mushroom management
  3. Iceberg management
  4. Secret society management

According to the National Association of Realtors, what percentage of home purchases in the USA were conducted through a realtor in 2018?

  1. 51%
  2. 68%
  3. 74%
  4. 89%
  5. 98%

Which of the following is not a good reason to integrate a chatbot into your website?

  1. It can qualify leads and send them to reps
  2. It can engage website visitors and direct them to the page they want
  3. It can support your sales team
  4. It can replace a sales rep
  • Reveal answer

    It can replace a sales rep

    “The goal of using bots for sales isn’t to remove people from the sales process, it’s to add the right people into the process at the right time so they can provide the best experience possible,” explains Geoffrey Keating, senior editor at Intercom.

    Read our article on using the right mix of AI and humans for more information.


What does SNAP Selling stand for?

  1. Show off your product, iNvest in tools, Ask the right questions, Park emotion at the door
  2. Keep It Simple, be iNvaluable, always Align, raise Priorities
  3. Sell based on Need, Authority and Priority
  4. Be Subtle, kNow your product, Add value, Push the sale
  • Reveal answer

    Keep It Simple, be iNvaluable, always Align, raise Priorities

    SNAP Selling is a sales strategy that was created by Jill Konrath. Here is what each phrase means:

    • Keep It Simple: Make your proposal and process as simple as possible for customers
    • Be iNvaluable: Make sure that your customers rely on you
    • Always Align: Always link back to your customers’ objectives, challenges and needs
    • Raise Priorities: Ensure that they focus on what’s most important

    Read our guide to sales methodologies to find the right one for your business.


What is a “true north metric”?

  1. A metric that shows business-critical results, which can be improved through your activities
  2. A metric that reveals the true direction your company is going in
  3. The metric sales professionals use to explain their results to executives
  4. The only metric that matters: revenue

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