Which is the best CRM for the furniture and supplies industry?

The best CRM system for the supplies and furniture industry depends on your unique needs and the size of your team and company. While one company will want to see its enterprise resource planning (ERP) platform in the same place, another may need basic inventory management overviews. Software like Pipedrive offers extensive integrations , custom pipelines and templates to match your exact workflows.

Are there simple furniture CRM platforms out there?

Yes. CRM solutions like Pipedrive are visual and intuitive, so you can start managing sales orders and customer information immediately without a steep learning curve for your furniture business.

Can you use furniture CRM software for lead generation?

Absolutely. Alongside marketing campaigns , your salespeople can use CRM tools like Pipedrive’s LeadBooster to capture, qualify and nurture leads for your furniture company automatically.

What’s a common way to improve customer engagement using a CRM for furniture businesses?

Setting up SMS follow-ups in your furniture CRM is a simple, powerful use case for improving engagement. It helps you stay connected and deliver a better customer experience (CX) from first contact to closed deal.

Best CRM for furniture businesses

Keep track of leads using simple, visual pipelines

Running a furniture business means juggling in-store consultations, custom quotes, online orders and inventory while keeping buyers happy.

A good CRM connects everything by tracking leads, automating follow-ups and syncing data across sales and supply systems.

With Pipedrive’s visual dashboards and powerful integrations, you can manage it all in one place and close more furniture sales faster.

Full access. No credit card required.

4.5/5

4.2/5

4.3/5

4.5/5

4.7/5

What to look for in a CRM for furniture retailers

The best customer relationship management software for the furniture industry includes key features to streamline lead tracking, manage stock and coordinate between showrooms and warehouses – all in one platform.

Simple CRM design: Only pay for the sales and supply chain features you need with no steep learning curve.
Scheduled follow-ups: Never miss an opportunity to nurture customers after showroom visits or close new furniture supply deals.
Automated tasks: Save time on order and delivery updates, eliminate busywork and give your reps personalized item recommendations and sales reminders.

Pipedrive’s furniture CRM features and add-ons

Customize your CRM

Tailor your pipelines to your company’s exact specifications to streamline your unique sales processes.

Share client web forms

Embed forms into your website and automatically save them as leads to capture interest instantly.

Manage your pipelines

Track contacts as they move from prospects to loyal customers to keep sales organized and consistent.

Improve lead management

Prioritize outreach efforts and ensure no high-value client or order slips through the cracks to boost conversions.

Integrate your favorite apps

Connect third-party tools you already use to simplify daily sales and supply workflows in fewer dashboards.

Get top insights

Identify best-performing reps and product categories to create a data-driven sales strategy for lasting growth.

Create the exact CRM you need

Most furniture retailers and suppliers struggle with clunky systems that don’t fit how they sell.

From in-store visits to final home delivery, customize your CRM to match your sales team’s process.

Use Pipedrive’s custom fields, pipelines and automations to build a quote, design and delivery setup that fits your business – not the other way around.

Learn more about Pipedrive’s CRM functions.

Easily gather and nurture leads

Every furniture sale starts with interest, but keeping track of each shopper can quickly become overwhelming.

By capturing all leads automatically, you’ll find it easier to keep prospects engaged from first visit to close.

Pipedrive’s lead management system helps you organize, qualify and convert interest faster.

Learn more about Pipedrive’s lead CRM software.

Analyze and improve your pipelines

It’s hard to grow your furniture business when you don’t know where deals get stuck or lost.

A CRM helps you track every stage – from design approval to manufacture and supply – and spot bottlenecks before they impact revenue.

Use Pipedrive’s visual dashboards to understand product performance and seasonal trends, make improvements and sell more across your stores.

Learn more about Pipedrive’s pipeline analysis features.

Prioritize and close more deals

Chasing the wrong leads costs furniture companies time and money.

By focusing on the inquiries that matter most, you’ll move high-value customers toward closing more efficiently.

Pipedrive helps you prioritize opportunities, get follow-up notifications and reach out with personalized quotes and offers.

Learn more about Pipedrive’s deal management features.

Over 500+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

See all apps and extensions

How Pipedrive helps Pole Design save two days every week

Interior design company Pole Design struggled with inefficient processes that prevented it from scaling.

By implementing Pipedrive’s pipelines, custom fields and automation, Pole Design greatly simplified order processing and customer interactions.

“Vastly efficient back-office operations – we’ve probably saved at least two days’ time each week at current levels…we’ll rely heavily on our efficient and automated processes as we continue to grow.”

Read the case study

Track and delight leads with the LeadBooster add-on

LeadBooster’s four powerful features help you find more qualified leads and never miss a potential furniture sale.

Chatbot: Engage visitors automatically and start consultations 24/7 with an always-on Chatbot.
Live Chat: Talk with leads in real time to answer product queries and build trust.
Prospector: Discover new best-fit retail partners, interior designers or B2B buyers from over 400 million profiles.
Web Forms: Capture lead information directly from your site and feed it into Pipedrive.

Learn more about Pipedrive’s LeadBooster lead generation tool.

Furniture CRM FAQs

The best CRM system for the supplies and furniture industry depends on your unique needs and the size of your team and company.

While one company will want to see its enterprise resource planning (ERP) platform in the same place, another may need basic inventory management overviews.

Software like Pipedrive offers extensive integrations, custom pipelines and templates to match your exact workflows.

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments