What is an HR CRM tool?

HR departments use HR customer relationship management (CRM) systems to manage employees , similar to how sales teams handle customers. They’re all-in-one tools for human resources management (HRM) that focus on building strong end-to-end relationships.

What is the difference between a human resources information system (HRIS) and CRM?

Think of an HRIS as a database that stores employee information and records. A CRM platform is for employee engagement . Recruiters use it to attract the right talent, track interactions and manage people-focused business processes . For small business needs , a user-friendly CRM like Pipedrive handles most HR management tasks without the high pricing of a full HR solution.

What is the role of a CRM for human resources?

A CRM has many roles in HR and talent acquisition and management . It helps you manage recruitment , training modules and reviews, improving your decision-making as well as boosting HR functions like benefits management.

How can integrating CRM with HR systems enhance employee engagement and retention?

CRM integrations automatically sync data between your HR software and CRM. You can create automations that save time and proactively support your people. Pipedrive has seamless integrations with hundreds of apps, like LinkedIn and Outlook . It also provides a dedicated API for developers to build their own integrations and syncs with even more apps through Zapier , whether it’s for customer support , project management or anything else.

HR CRM

Streamline hiring and employee management in one intuitive platform

Without a central system, managing the candidate and employee experience can get complicated.

Pipedrive transforms HR chaos into organized success. Track candidates, automate follow-ups and manage your entire team lifecycle without switching between tools.

Built for growing businesses that need hiring processes that work and scale efficiently.

Full access. No credit card required.

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Simplify candidate relationship management with familiar CRM tools

Never lose another qualified candidate. Pipedrive helps you see exactly where each prospect stands and what to do next.

See your entire hiring pipeline: Spot bottlenecks instantly and know exactly which candidates need follow-up, interviews or decisions.
Work more efficiently: Let workflow automation handle administrative tasks so your team can keep your pipeline moving.
Keep everything in one spot: Attach résumés, notes and conversations to a single, tidy candidate data profile.

Pipedrive’s HR CRM software features

Manage contact data

Pull up complete employee profiles with organized performance reviews, documents and career milestones.

Automate HR workflows

Build custom HR processes for your most repetitive tasks. Let Pipedrive handle every follow-up step and email automatically.

Connect your HR tools

Explore a marketplace of hundreds of apps and integrations. Integrate payroll, calendars, meeting tools and more instantly.

Eliminate scheduling back-and-forth with automated booking

HR teams spend hours planning interviews between candidates and hiring managers.

With Pipedrive's automated scheduling, you can streamline this entire process.

Set your availability once and share a booking link with candidates. They can see your calendar in real-time and book interviews that work for everyone.

Pipedrive automatically syncs with your existing calendar to prevent double bookings and generates meeting links for Zoom, Teams or Google Meet.

Learn more about Pipedrive’s scheduling tool.

Give performance reviews that actually improve results

When you can't see where team members are struggling, reviews become vague conversations instead of productive development sessions.

Pipedrive's dashboards show exactly who's hitting targets and who needs support, making it easy to run fair and productive reviews.

Pull performance management metrics for every rep and give specific, actionable feedback that boosts employee performance.

Learn more about Pipedrive’s Insights and reports.

Monitor the recruitment process and deadlines to keep hiring on track

Great candidates slip away when follow-ups and interview scheduling fall through the cracks.

Pipedrive organizes all your HR tasks into a clear to-do list with automatic reminders. See exactly what needs to happen next for each candidate, whether it's scheduling a second interview, checking references or sending an offer letter.

Stay on top of every hiring process without constantly switching between systems.

Learn more about Pipedrive’s activities and goals.

Over 500+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

See all apps and extensions

Key Search accelerated HR workflows by 40% with Pipedrive

Key Search was losing qualified candidates to a slow, inflexible applicant tracking system that created delays at every stage.

After switching to Pipedrive, they automated their entire hiring workflow and seamlessly added over 100 custom integrations. Within weeks, their hiring process was 40% faster and productivity gains were driving measurable revenue growth.

“Pipedrive helps us with repetitive work. It gives us a little nudge and reminders on what to do. When we made the switch to Pipedrive, the time saving was immediately there, for sure, and revenue was up as well.”

Read the case study

Send trackable HR documents and get notified when candidates respond

Pipedrive's Smart Docs lets you send trackable HR documents directly from your CRM solution with no platform switching required.

Create templates, track opens in real-time and collect secure digital signatures all in one place.

Ready-to-use templates: Create templates for common HR documents like offer letters and contracts.
Real-time tracking: Find out when a candidate opens your document, so you know exactly when to follow up.
Secure e-signatures: Let candidates and employees sign contracts and important documents digitally.

Add Smart Docs to any Pipedrive plan and transform your paperwork from a bottleneck into a competitive advantage.

Learn more about Pipedrive’s Smart Docs feature.

Why growing companies choose Pipedrive as an HR CRM system

The best CRM systems for HR consultants help you build and grow a better workforce.

Pipedrive understands that employee hiring and management is a relationship-building process that needs specialized tools:

Strong data privacy. Keep employee information secure with custom user permissions for sensitive HR data.
Email integration. Sync your inbox to track conversations and use email templates to engage candidates.
Custom visual workflows. Map out your hiring and onboarding processes with a drag-and-drop pipeline builder.
Mobile functionality. Manage HR tasks, review candidate information and message your team at any time.

HRM CRM FAQs

CRM integrations automatically sync data between your HR software and CRM. You can create automations that save time and proactively support your people.

Pipedrive has seamless integrations with hundreds of apps, like LinkedIn and Outlook. It also provides a dedicated API for developers to build their own integrations and syncs with even more apps through Zapier, whether it’s for customer support, project management or anything else.

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments