What is CRM in staffing?

A staffing agency CRM organizes candidate information, tracks job placements and manages recruitment pipelines. End-to-end recruitment apps centralize resumes, emails and interactions in one hiring ecosystem, allowing human resources (HR) managers to see every opportunity and candidate in real time.

How can staffing CRM software improve the hiring process?

By providing visibility across applicants, a CRM for staffing agencies helps in-house hiring teams manage the recruitment process from a central location. As a result, recruiters can track real-time data, prioritize high-potential talent and make faster hiring decisions.

Which is the best CRM for staffing agencies?

The best CRM for staffing companies depends on the organization’s specific needs. However, the most effective CRMs should centralize candidate data, track hiring pipelines and integrate with other recruiting tools (like external job boards). Pipedrive’s CRM combines these features with customization, automation and AI-assisted tools to qualify candidates and manage communications.

How can a recruitment CRM improve efficiency for staffing firms?

A staffing CRM centralizes all inbound hiring processes , allowing recruiters to prioritize high-potential candidates, assign tasks to team members and quickly access resumes. By streamlining these operations, companies improve efficiency with reduced time to hire, avoid duplicate work and fill open positions faster.

How do staffing agencies use an Applicant Tracking System (ATS)?

ATS is recruitment software that manages the active hiring process. Staffing agencies use it to centralize, filter and track large volumes of applications by automating tasks like resume parsing, candidate ranking via keywords and scheduling. An ATS speeds up the process, allowing recruiters to quickly match and place the most qualified talent.

Best staffing CRM

Streamline recruiting and onboarding with the best CRM for staffing

A staffing customer relationship management system centralizes candidates, clients and job placements to give a clear view of every opportunity.

Pipedrive simplifies hiring by tracking pipelines, automating follow-ups and keeping communications in one place.

The CRM’s visual pipelines, intuitive contact management and AI workflows fill roles faster and build employee relationships.

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What to look for in a CRM for staffing companies

The right recruitment CRM software for small businesses centralizes the hiring process, streamlining efforts to help you find the right staff quickly.

Never let a lead slip through the cracks: Track every applicant and interaction to miss no opportunity.
Create recruitment pipelines: Build custom talent pipelines to create an efficient hiring process.
Integrate with existing tools and processes: Connect your email, calendar and other recruiting platforms to speed up hiring.
Ensure easy onboarding: Get new talent up and running with intuitive tools and clear guidance.
Support customizations: Extend functionality with API integrations and branded client portals, allowing staffing businesses to tailor the CRM to specific workflows.

Staffing CRM features

Visualize every pipeline

View each candidate and client in your recruitment process at a glance. Track dashboard progress to close placements faster.

Centralize all contact data

Keep candidate and client information in one place. Access resumes, emails and notes to make fast and informed hiring decisions.

Automate repetitive tasks

Auto-update candidate statuses and pipeline stages. Trigger follow-ups and schedule interviews to move hires along.

Keep your team focused

Collect submissions through web forms and share them instantly. Keep your team aligned on priorities and next steps.

Simplify outreach using AI

Send personalized messages automatically when candidates take action. Save hours of manual follow-ups and find the best fits quicker.

Assess hiring analytics

Analyze submissions, candidate activity and applicant interactions. Use the insights to improve recruitment strategies.

Build a rich contact database

Hiring managers often struggle to track high volumes of candidates across multiple platforms, slowing the recruitment process.

A centralized contact database stores all candidate profiles and interactions in one place. As a result, your team can access the right information instantly.

Pipedrive instantly organizes contacts effortlessly with its all-in-one CRM, keeping all data connected and actionable.

Discover Pipedrive’s contact management features.

Analyze and improve hiring pipelines

Hiring pipelines can be complex, making it hard to see which applicants are progressing and where bottlenecks occur.

Tracking your pipeline provides clear visibility, helping you spot delays, forecast future hiring needs and optimize your recruitment process.

Pipedrive offers visual pipelines to monitor progress, measure performance metrics and improve hiring outcomes.

See how Pipedrive’s visual pipelines boost efficiency.

Save time with automations and AI-powered automation features

Recruiters can spend hours on repetitive tasks like follow-ups, updates and onboarding.

Automating routine actions streamlines workflows, ensures nothing falls through the cracks and boosts passive candidate engagement.

Pipedrive AI automates updates, reminders and communications. Your team can then focus on high-value activities like interviews and selection from the talent pool.

Learn more about Pipedrive’s AI workflow automation.

Manage recruiters to hire talent efficiently

Team performance is hard to monitor when multiple recruiters handle different applicants.

Tracking activity across the team allows managers to identify gaps and support recruiters where needed.

Pipedrive provides team management tools to monitor deals, assign tasks and close placements efficiently.

Explore Pipedrive’s team management features.

Over 500+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

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How Pipedrive helped Socionomera reduce hiring admin by 5x

Recruitment firm Socionomera struggled to manage its growing number of candidates using manual processes.

With Pipedrive, Socionomera automated candidate management, standardized onboarding and streamlined communication. The company enhanced operational efficiency and increased consultant manager capacity by 150%.

“In every aspect, Pipedrive is saving us a lot of time. Many, many hours. The ability to automatically remove unqualified or unsuitable candidates from the system makes our whole process more efficient.”

Read the case study

Track client and candidate leads with the LeadBooster add-on

Sourcing and capturing the right candidates is time-consuming when scattered across multiple channels. LeadBooster captures leads from your website, Live Chat and Web Forms, helping you engage top talent the moment they show interest.

Web Forms: Collect candidate information directly from your website.

Live Chat: Engage visitors in real time to answer questions and capture interest.

Chatbot: Automate initial conversations and pre-qualify candidates to speed up hiring.

Prospector: Organize and route candidates to the right recruiter or team member.

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Staffing CRM FAQs

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments