What is the best software for CRM?

It varies depending on the features you need. If you want a CRM that’s flexible, collaborative and easy to use (with a handy drag-and-drop feature), consider using Pipedrive’s CRM . There’s no big learning curve with our platform, so you and your team can start managing leads and tracking the sales process straightaway.

What tools do you use for CRM?

There are various SaaS tools you can use for customer relationship management. For example, there are tools to support lead generation , email marketing (like Mailchimp ), contact list segmentation and more. A cloud-based CRM provider like Pipedrive combines many of these features in one location, making it easier for sales reps to manage customer relationships. Head over to our Knowledge Base to find out more about the features of our platform.

What are the best CRM tools for customer support?

The best CRM for customer service provides tools to track and manage customer communications as quickly and efficiently as possible. For example, with Pipedrive, you can integrate email communications , use email templates , embed web forms and visualize previous communications with customers in a single location. You can also use data and insights to pinpoint common issues and identify fixes.

Do CRMs offer free plans?

Some do, but a free CRM usually offers limited features. To access the full range of features, you’ll probably have to upgrade to a paid pricing plan. A lot of CRM platforms offer a free version of their software. At Pipedrive, for example, we offer a free trial for 14 days so you can test the platform before deciding whether it’s the right fit. Sign up for the free trial today.

What features do you need in an e-commerce CRM?

An e-commerce CRM should provide a centralized location for business owners to manage their customer data, streamline sales activity, understand customer behavior and accurately track sales in real time.

Does a CRM have an API (application programming interface?)

It depends on the CRM software you use. Pipedrive’s CRM has an API function, which allows you to connect any software, system or app from your technology stack with our platform.

Discover the best CRM software for your business

Find out why 100,000+ sales teams choose Pipedrive as their top CRM system

Finding the best CRM system for you

Implementing a CRM platform can feel like a big investment. How do you know you’re getting the best CRM for your industry and business needs?

The best sales management solution should be intuitive and customizable and offer templates, add-ons and third-party integrations to save you time and legwork.

With Pipedrive, you’ll find all these CRM features and more. Whether you’re a startup, a small business (SMB) owner or part of a corporation, Pipedrive offers a valuable CRM system that pays off.

Full access. No credit card required.

Features to look for in the best CRM software

The top CRM systems lead with flexible functionality and integrations but balance these with ease of use, customization and support. Add these CRM features to your checklist for a contact management tool that drives results.

Visualize your sales pipeline

Get a clear overview of your deals and where leads are on the customer journey with a customizable pipeline.

Improve your lead management

Use Pipedrive’s powerful lead management tools to generate, track and manage new leads with smart customer data.

Automate your workflow

Scale your revenue by automating repetitive tasks like manual data entry, creating follow-up activities and scheduling automatic notifications.

Streamline marketing activity

Use marketing automation tools to send email campaigns and view your email history for each contact.

Refine your sales forecasting

Estimate your sales revenue outlook and see which potential customers you should focus on.

Use a mobile app

Log activities and access your sales pipeline in real time with a user-friendly mobile app for iOS and Android.

Choose a plan that suits your needs

Scale your business with a sales CRM that offers paid plans for every growth stage.

Integrate third party tools

Streamline business processes by integrating with your favorite marketplace apps, from project management and marketing tools to email tracking and social media.

Access 24/7 support

Access a real support team 24/7 over chat and email.

The benefits of a powerful CRM

A good CRM tool empowers salespeople to build stronger relationships and close more sales.

Here’s how a CRM solution can help your team improve customer interactions, forecast results and boost performance:

Track leads with customer information and metrics in one place.
Use lead scoring to identify hot leads.
Streamline sales processes with workflow automations.
Oversee all communication with contacts through email integrations with Gmail, Microsoft Outlook or other email platforms.
Set goals, forecast revenue and track performance.
Use custom fields to create a unique sales process that reflects every step of the customer lifecycle.
Guarantee ease of use by choosing a simple CRM that’s intuitive and user-friendly.

Look for a CRM with happy customers

No one can tell you how to find top CRM systems better than their customers. When you’re analyzing CRM tools, read reviews, testimonials and case studies to estimate the pros and cons of each system.

Current customers can shed light on a CRM platform’s ease of use, functionality and customer support.

Over 400+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

See all apps and extensions

LeadBooster add-on

Get more leads with this powerful and easy-to-use lead generation toolset. In addition to Chatbot and Live Chat you can engage inbound leads with your Web Forms, or find outbound leads with Prospector. LeadBooster can be added to any Pipedrive CRM plan. This add-on includes:

Chatbot

Live Chat

Prospector

Web Forms

Chatbot

Live Chat

Prospector

Web Forms

Starting from

$32.50

per company per month, billed annually
or $39 per company per month, billed monthly

Learn more

How consultancy firm Gray Matters increased its conversion rate by 50% with Pipedrive

Gray Matters owner Adam Graham knew the time had come to replace Google Sheets for sales tracking. The company needed a more robust system to manage customer information with full and easy customization.

With the pipeline management, customization and insights features offered by Pipedrive, Gray Matters increased its conversion rate by 50% in just 18 months.

“We’ve been using Pipedrive for 18 months now and are really seeing the benefits. We like it because it’s very visual, very customizable, affordable and it does what we need it to do.”

Read the case study

Find the best CRM for your industry

While evaluating a CRM, look at its success in your industry. Read reviews and ask for recommendations from professionals in your field.

For starters, ask the following questions when weighing different CRMs against one another:

Is this CRM customizable enough to allow me to add any fields I may need?
Is it appropriate and scalable for my company size?
Can it accommodate my growth from a small business or startup to becoming an enterprise or a multinational firm?
Can I get up and running with a minimal learning curve?

Read how Pipedrive helps clients achieve success in these industries:

How Pipedrive helps users grow revenue and optimize processes

Pipedrive is proven to help customers increase the value of the deals in their pipeline, secure more leads and close deals faster.

In nine months of using Pipedrive after a trial, users see the following results:

2x

Almost double the number of deals in their pipelines

50%

Deals closing in nearly half the amount of time

21%

A 21% increase in the value of deals won

Used by over 100,000 companies in 179 countries

You guys rock for online sales pipeline management! Thanks for making software that thinks about users above a feature list. Loving every minute.

Darrell KeezerCEO, Candybox Marketing Inc.

It’s the best sales tracking software that’s so easy to customise as we go!

Treasha LimDirector, Klear Picture Pty Ltd

Like us, Pipedrive is evolving rapidly. We love this and the personal and ultraresponsive support.

Simon SchoopCEO, 4-advice GmbH, Digital. Change. Innovation.

Pipedrive’s awards

Industry-leading comparison sites and platforms continue to recognize Pipedrive as a top CRM. Pipedrive leads the way when it comes to customer service, ease of use and more.