Pipedrive vs. Zoho CRM
Easy and customizable from square one. Don’t pay more for essentials like calendar and contact sync.
Pipedrive
Pipedrive is an intuitive, simple-to-use CRM created by salespeople, for salespeople. Pipedrive offers custom fields, flexible activities, visual pipelines and unlimited contacts.
Zoho CRM
Zoho provides a variety of business tools. Their CRM covers sales, marketing, support and inventory management, but that makes it harder to implement and manage.
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More than 100,000 brands all around the world rely on Pipedrive to grow smarter
Why is Pipedrive the best Zoho alternative?
Ease of use
Ease of setup
24/7 support
Zoho vs. Pipedrive - a snapshot
Feature limits and restrictions are a continuous theme when you compare Zoho CRM to Pipedrive
Pipedrive
Zoho CRM
Free trial
Yes
Yes
Price per user
$14.90 – $99
$12.50 – $55
Contact sync
All plans
Higher plan
Calendar sync
All plans
Higher plan
Customizable reports
All plans
Limited, higher plan
Email integration
All plans
Limited, higher plan
Open API
All plans
Limited/extra cost, all plans
Artificial intelligence
Unlimited, all plans
Higher plan
Language and currencies
Unlimited, all plans
Limited, higher plan
User limit
Unlimited, all plans
Limited, higher plan
Data storage
Unlimited, all plans
Limited, all plans
Sales Pipelines
Unlimited, all plans
Limited/extra cost, all plans
Smart contact data
Unlimited from Advanced plan (2nd plan)
Limited/extra cost, higher plan
Support
24/7, all plans
Not 24/7, extra cost
Capterra score
4.5
4.2
G2Crowd score
4.5 stars
4 stars
Switch data from your old CRM easily with data import using Import2
Disclaimer: All information, prices, and data were last verified on 15 June 2020. To report any incorrect or outdated information, please get in touch with us.
5 reasons why Pipedrive is the best Zoho alternative
Ease of use
Pipedrive was created by salespeople, so we understand how frustrating it is when a CRM is hard to navigate. Our intuitive, simple and visually compelling interface makes it easy to set-up and use. Zoho CRM has a complex implementation process which requires lots of customization before you can get selling.
Unlimited sales pipelines
Many businesses have a need for different pipelines across product lines, teams and departments that are fully customizable. Pipedrive offers an unlimited amount of visual, intuitive sales pipelines across all plans. Zoho CRM offers custom deal tracking on higher plans, but charges extra for each new pipeline.
24/7 support
Having a competent, reliable support team that you can depend on at any hour is a game-changer. Zoho CRM offers 24-hour support but not on weekends, and that comes at an additional cost via their premium support plan. At Pipedrive, we’re here for you at any time, regardless of the plan you’re on.
Fully customizable reports
Create custom CRM fields for reports and decisions as unique as your business. Filter, group and oversee results, revealing winning patterns and bottlenecks for your team to overcome. Deal reports show how many opportunities your salespeople win or lose and why. Get insights on sales cycle duration and win rates to improve your sales process and make it more efficient. Revenue forecast reports predict turnover and growth to help spot problems before they arise. Recurring revenue reports reflect customer payments that come in multiple instalments, letting you accurately project revenue.
Email integration
Pipedrive has email integration features included on all plans. With Zoho, this feature is only available on higher plans, not with their Standard or Free plan. Pipedrive also offers two-way synchronization, so you can both send and receive emails. Zoho only supports one-way sync so you’ll have to continuously switch from CRM to your email inbox.
Pipedrive looking like a better Zoho alternative?
Pipedrive rated best CRM for product innovation and user satisfaction
Pipedrive comes top in leading industry comparisons.
SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.
The highly detailed report uses review benchmark data from CRM software users.
Pipedrive vs. Zoho CRM: How users compare us
Ease of use, ease of setup and quality of support are key areas to consider when comparing any CRM. Users score Pipedrive higher than Zoho CRM across these categories and more on both Capterra and G2Crowd review sites.
Pipedrive
Zoho CRM
Ease of use
4.6 stars
4.1 stars
Customer Support
4.4 stars
4 stars
Value for Money
4.4 stars
4.3 stars
Features and functionality
4.3 stars
4.2 stars
Overall
4.5 stars
4.2 stars
© 2020 Capterra. All rights reserved.
Pipedrive
Zoho CRM
Ease of use
8.9/10
8.2/10
Ease of setup
8.7/10
7.6/10
Ease of admin
8.6/10
7.8/10
Quality of support
8.4/10
7.4/10
Ease of doing business with
8.7/10
7.9/10
Product direction (% positive)
8.5/10
7.5/10
© 2020 G2, Inc. All rights reserved.
Customize and integrate
A fully customizable CRM with open API and 300+ integrations
More selling, less admin
Save more time with a feature-rich CRM and smooth user interface designed by salespeople for selling
Create custom product catalogs
Create your own custom catalog of products your business sells, assign ownership and link them to deals in your pipeline
Leads inbox
Don't let static deals skew your conversion data. Leads inbox lets you store leads until they're ready for your pipeline.
Full email sync
Pipedrive can sync with Gmail, Outlook, Exchange, Yahoo, iCloud and even custom IMAP email addresses
Apps and integrations
Supercharge your CRM and boost your sales with over 300+ apps and integrations
Keep your data safe
Set up alerts, monitor security rules and keep your data safe with 2FA and single sign-on
Activity management
Track calls, emails and tasks in your pipelines and take action on rotting deals and hot leads
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How our customers grow their business with Pipedrive
Business development consultancy Gray Matters helps creative and marketing agencies win new business and realign their brand positioning.
“It was the fact that it was customizable. That is my favorite feature within the CRM system. It’s that ability to tag somebody, a prospect or a client in seconds.”
- Adam Graham, founder
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