Pipedrive Vs Zoho CRM

Easy and customizable from square one. Don’t pay more for essentials like calendar and contact sync.

Pipedrive

Pipedrive is an intuitive, simple-to-use CRM created by salespeople, for salespeople. Pipedrive offers unlimited contacts, custom fields, activities and visual pipelines.

Zoho CRM

 Zoho provides a broad variety of business tools. Their CRM covers sales, marketing, support, and inventory management but comes with a bit of a learning curve.

Be in good company

More than 90,000 brands all around the world rely on Pipedrive to grow smarter.

Why is Pipedrive the best Zoho alternative?

Ease of use
Ease of setup
Support

Zoho vs Pipedrive - a snapshot

Feature limits and restrictions are a continuous theme when you compare Zoho CRM to Pipedrive
Pipedrive
Zoho CRM
Free trial
Yes
Yes
Price per user
$12.50 – $99
$12.50 – $55
Contact sync
All plans
Higher plan
Calendar sync
All plans
Higher plan
Customizable reports
All plans
Limited, higher plan
Email integration
All plans
Limited, higher plan
Open API
All plans
Limited/extra cost, all plans
Artificial intelligence
Unlimited, all plans
Higher plan
Language and currencies
Unlimited, all plans
Limited, higher plan
User limit
Unlimited, all plans
Limited, higher plan
Data storage
Unlimited, all plans
Limited, all plans
Sales Pipelines
Unlimited, all plans
Limited/extra cost, all plans
Smart contact data
Unlimited from Advanced plan (2nd plan)
Limited/extra cost, higher plan
Support
24/7, all plans
Not 24/7, extra cost
Capterra score
4.6
4.2
G2Crowd score
4.5 stars
4 stars

Switch data from your old CRM easily with data import using Import2

 Disclaimer: All information, prices, and data were last verified on 15 June 2020. To report any incorrect or outdated information, please get in touch with us.

5 reasons why Pipedrive is the best Zoho alternative

Ease of use

Pipedrive was created by salespeople, so we understand how frustrating it is when a CRM is hard to navigate. Our intuitive, simple and visually compelling interface makes it easy to set-up and use. Zoho CRM has a complex implementation process which requires lots of customization before you can get selling.

Unlimited Sales pipelines

Many businesses have a need for different pipelines across product lines, teams and departments that are fully customizable. Pipedrive offers an unlimited amount of visual, intuitive sales pipelines across all plans. Zoho CRM offers custom deal tracking on higher plans, but charges extra for each new pipeline.

24/7 support

Having a competent, reliable support team that you can depend on at any hour is a game-changer. Zoho CRM offers 24-hour support but not on weekends, and that comes at an additional cost via their premium support plan. At Pipedrive, we’re here for you at any time, regardless of the plan you’re on.

Fully customizable reports

Create custom CRM fields for reports and decisions as unique as your business. Filter, group and oversee results, revealing winning patterns and bottlenecks for your team to overcome. Deal reports show how many opportunities your salespeople win or lose and why. Get insights on sales cycle duration and win rates to improve your sales process and make it more efficient. Revenue forecast reports predict turnover and growth to help spot problems before they arise. Recurring revenue reports reflect customer payments that come in multiple instalments, letting you accurately project revenue.

Email integration 

Pipedrive has email integration included with all plans as standard. With Zoho, this feature is only available on higher plans, it is not included with their Standard or Free plan. Pipedrive also offers two-way synchronization, so you can both send and receive emails, Zoho only supports one-way sync so you’ll have to continuously switch from CRM to your email inbox.

Pipedrive looking like a better Zoho alternative?

Pipedrive leads top industry comparisons

Info-Tech / Software Reviews CRM report

SoftwareReviews, a division of Info-Tech Research Group, published its 2019 Customer Relationship Management (CRM) Data Quadrant Awards naming Pipedrive as the industry leader.

The highly detailed, full category report uses real review benchmark data from CRM software users.

View Info-Tech report

Pipedrive vs Zoho CRM: How users compare us

Ease of use, ease of setup and quality of support are key areas to consider when comparing any CRM. Users score Pipedrive higher than Zoho CRM across these categories and more on both Capterra and G2Crowd review sites.
Pipedrive
Zoho CRM
Capterra
Ease of use
4.6 stars
4 stars
Customer Support
4.4 stars
4 stars
Value for Money
4.5 stars
4.2 stars
Features & Functionality
4.3 stars
4.2 stars
Overall
4.6 stars
4.2 stars
Pipedrive
Zoho CRM
G2Crowd
Ease of use
8.9/10
8.0/10
Ease of setup
8.7/10
7.6/10
Ease of admin
8.5/10
7.8/10
Quality of support
8.4/10
7.3/10
Ease of doing business with
8.8/10
7.8/10
Product direction (% positive)
8.6/10
7.4/10

Customize and integrate

A fully customizable CRM with open API and 100+ integrations

More selling, less admin

Save more time with a feature-rich CRM and smooth user interface designed by salespeople for selling.

Create custom product catalogs
Leads inbox
Full email sync
Apps & integrations
Keep your data safe
Activity management

How our customers grow their business with Pipedrive

Business development consultancy Gray Matters helps creative and marketing agencies win new business and realign their brand positioning.

“It was the fact that it was customizable. That is my favorite feature within the CRM system. It’s that ability to tag somebody, a prospect or a client in seconds.”
- Adam Graham, founder

It has made our sales department more effective and efficient. It's easy to use and it's constantly updated.

Ana RinckOperations Manager, BAKERpedia
Ana Rinck

Pipedrive mixes features and design that allows our team to streamline our operations. It was very easy to get up and running with Pipedrive compared to SalesForce.

Michael LiedtkeEngineering Manager, Escrow.com
Michael Liedtke

The ability to completely customize the data fields and workflow gives me a tailor made CRM. Much different than my past experiences with these types of programs! The mobile app is just as functional as the desktop version, and even has a few little extras.

Chris WolpertManaging Member, Group Benefit Solutions
Chris Wolpert

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