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Best Zendesk Alternative

Streamline customer interactions with Pipedrive

The right tools can elevate your customer relationships and the service you provide. However, even the most advanced solution won’t help if it’s difficult to use or expensive to scale.

For effective customer relationship management, you need an intuitive tool that can grow with your business and keep your sales and customer support teams in sync.

Pipedrive is a sales CRM that will help you consistently engage and delight customers without breaking the bank.

14-day trial. Zero cost. Full access. No credit card required.

Zendesk Alternative

Pipedrive vs. Zendesk comparison

Pipedrive combines the features of a sales CRM tool with customer service software, making it the perfect alternative to Zendesk. To get the same features with similar solutions, you could end up paying for a help desk solution and a separate sales CRM.

Pipedrive’s affordability and transparent pricing also mean that you only pay for the features you need, rather than overpaying or opting for a free plan with costly limitations.

Here’s how Pipedrive compares to Zendesk:


Free trial

Multi-channel support

Sales pipelines

Unlimited, all plans

Limited, requires Zendesk Sell

Customizable dashboards

All plans

Limited, higher plans

Customizable reports

All plans

Limited, higher plans

Sales and marketing native to one tool

Lead management and scoring

All plans

Highest plans only

24/7 customer support

Highest plans

Highest plans


Per seat per month:

Pipedrive CRM: $14–$99

Per user per month:

Zendesk for Sales: $49–$150

Generate leads and qualify your prospects

Pipedrive’s LeadBooster add-on includes powerful lead generation tools that help you find and secure new leads.

Add LeadBooster to any Pipedrive CRM plan to create compelling forms, engage with website visitors and find new prospects.

This powerful lead generation add-on includes:

  • Live Chat: Enable sales reps to message prospects, leads and customers from anywhere.

  • Chatbot: Engage your website visitors at any time with a conversational AI Chatbot.

  • Prospector: Discover new leads from over 400 million profiles.

  • Web Forms: Help your visitors leave their contact details with shareable templates so you can follow up later.

Learn more

Combine customer support and CRM tools

How combining customer support and CRM tools builds lasting customer relationships

Customer information can get siloed when teams use different tools.

A CRM like Pipedrive lets you manage customer data in one convenient location. Connecting marketing, sales and customer service to one platform helps build a complete customer profile and personalize your service.

A CRM also gives customers and prospects more ways to reach you with add-on tools like LeadBooster’s Live Chat and Chatbot.

Automate repetitive sales, marketing and customer relationship management processes

Repetitive manual tasks take up valuable time better spent on strategic activities and customer service.

Automation software eliminates redundant work and boosts productivity. Easily set up workflows and triggered events to free up your staff for more important work.

Pipedrive’s Automations feature saves time by triggering automatic reminders, sending personalized messages, capturing data from web forms and more.

Must-have features in your Zendesk alternative

With plenty of Zendesk competitors, navigating the CRM and customer support software market can be difficult if you don’t know exactly what you’re looking for.

Here are six customer service and CRM features that the best Zendesk alternative should have:

Must Haves
  • 1. Sales and service functions
  • 2. Ease of use
  • 3. Sales pipeline management
  • 4. No hidden costs
  • 5. Reliability and safety
  • 6. 24/7 support

How Pipedrive helped DashThis create an unbeatable customer experience

SaaS startup DashThis needed to keep customer data organized so it could create long-lasting customer relationships.

As a feature-rich sales CRM and customer service platform, Pipedrive fit the company’s needs perfectly. It helped the team prioritize sales activities so account managers could concentrate on client relationships and fielding customer requests.

“Being able to efficiently adapt our service to each individual client not only impacts the quality of our customer service on a daily basis, but ultimately, our churn rate and conversion rate.”

Read the case study

DashThis Case Study

Customize your customer support CRM to meet your needs

Dealing with rigid CRM software solutions means more time on the phone to support agents and less time landing deals.

You need all-in-one CRM help desk software that can empower you to manage your sales processes and customer service teams in your own way.

Pipedrive features an open API that lets you modify it beyond restricted settings. Create custom pipelines and integrate with omnichannel support tools to reach customers through their preferred channels.

Over 400 integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

Level up customer satisfaction with Pipedrive