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Pipedrive vs. Freshworks CRM

Fit your CRM to the way you sell - don't let Freshworks CRM (formerly Freshsales) hold you back by mandatory field overkill and unnecessary features. Pipedrive offers custom fields, activities and products on all our plans and agile visuals for goal, pipeline and history tracking. Put this together with powerful call and email automation options and you’ll be closing more deals from day one.

Be in good company

More than 100,000 brands all around the world rely on Pipedrive to grow smarter

Freshworks CRM


14 days

21 days

Price (per user/ per month)

$14.90 – $99

$0 - $99

Billing currency


USD, EUR, GBP, Other

Capterra score




(higher plan)


(higher plan)

(higher plan)

Users limit

Unlimited, all plans

Unlimited, all plans

Records limit

Unlimited, all plans

Unlimited, all plans

Custom fields

(all plans)

(higher plan)

Mailchimp integration

(higher plan)

Email integration

(higher plan)

Smart Contact Data (Augmented data)

(in Advanced plan and above)

(higher plan)

Products (inventory)

(in Advanced plan and above)

Support (chat, email, phone)

Data Center in Europe

(highest plan only)

All information, prices, and data were last verified on July 2018. To report any incorrect or outdated information, please get in touch with us.

Universally high user ratings

#1 Gartner CRM top rated for features, usability, business value and support







Pipedrive rated best CRM for product innovation and user satisfaction

Pipedrive comes top in leading industry comparisons.

SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.

The highly detailed report uses review benchmark data from CRM software users.

Download the report

Customize and integrate

Pipedrive is completely customizable and has 400+ app integrations, oh, and an open API

What makes us different

Get superfast setup and start using the most intuitive, visual CRM right away.
Customize and integrate as you streamline, optimize and scale sales.

Visual pipelines and goals

Plan ahead with clear goals and get alerts to move deals along pipelines to close

Email and calendar sync

Track email opens and clicks and sync your work and CRM inboxes and calendar

Call tracking

Our highly-rated mobile apps can automatically log your calls, so you don’t have to

Customize your experience

Add custom fields and users and create product pipelines or catalogs

Contact timelines

Easily see contact and organization history and set your follow-up frequency

Apps and integrations

Boost your sales stack with an open API and 400+ apps from our Marketplace

Customize to your needs. Try it free!

Full access. No credit card required.

Pipedrive mixes features and design that allows our team to streamline our operations. It was very easy to get up and running with Pipedrive compared to Salesforce.
MLMichael LiedtkeEngineering Manager, Escrow.com
As a long time user of SFDC and other CRMs, I love the simplicity and intuitive nature of Pipedrive. My favorite feature is the automated pop-up forcing the next step.
RRRyan RobertsFounder & CEO, Bustld, LLC
Best program we have used for tracking sales. We have tried many others but this is the first one that the sales guys really like and most importantly... they use it!
DSDan SetoCOO and Founder, CircuitMeter Inc.

We believe power comes from simplicity

So we’ve designed and refined every element to zero-in and double down on actions that drive deals to close

Watch a 1-min video to get a quick features overview

Stop wasting time on admin

Your emails, calls and progress can be tracked automatically. Pipedrive clears the way, so you can concentrate on doing what you do best.

One tool, one process

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page.

Track your sales process

Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive vs. Freshworks CRM FAQs

  • Is Pipedrive a better alternative than Freshworks?

    Freshworks is a great CRM, but most of its best features are locked behind higher-tier plans.

    Pipedrive provides features like unlimited customization, third-party and email integrations, analytics and data storage on secure European data centers for all plans. This enables users to build their CRM process around their sales process.

  • Is Freshworks the same as Pipedrive?

    No. Although Freshworks and Pipedrive are both customer relationship management platforms, they’re very different tools.

    Pipedrive provides users with an intuitive system that works with their sales process to provide maximum deal oversight, as well as time-saving automations and a rich ecosystem of third-party integrations.

    The key difference between the two is in the level of customization available to users on lower plans. Pipedrive users on all plans can use custom fields, while this feature is only available to Freshworks users in higher plans.

  • Freshworks vs Pipedrive which is the best CRM Software?

    Pipedrive is the best CRM alternative to Freshworks as it provides users on every plan with the customization features they need to manage their sales processes.

    Pipedrive is intuitive and customizable, offering templates, add-ons and integrations to save you time and legwork.

    You can add products to Pipedrive to manage all your offerings and track which are the most successful with customers.

Sell more. Pay less. Try it free!

Full access. No credit card required.