Fit your CRM to the way you sell - don't let Freshworks CRM (formerly Freshsales) hold you back by mandatory field overkill and unnecessary features. Pipedrive offers custom fields, activities and products on all our plans and agile visuals for goal, pipeline and history tracking. Put this together with powerful call and email automation options and you’ll be closing more deals from day one.
More than 100,000 brands all around the world rely on Pipedrive to grow smarter
Trial
14 days
21 days
Price (per user/ per month)
$14.90 – $99
$0 - $99
Billing currency
USD, EUR, GBP
USD, EUR, GBP, Other
Capterra score
4.5/5
4.5/5
Statistics
(higher plan)
Forecasting
(higher plan)
(higher plan)
Users limit
Unlimited, all plans
Unlimited, all plans
Records limit
Unlimited, all plans
Unlimited, all plans
Custom fields
(all plans)
(higher plan)
Mailchimp integration
(higher plan)
Email integration
(higher plan)
Smart Contact Data (Augmented data)
(in Advanced plan and above)
(higher plan)
Products (inventory)
(in Advanced plan and above)
Support (chat, email, phone)
Data Center in Europe
(highest plan only)
All information, prices, and data were last verified on July 2018. To report any incorrect or outdated information, please get in touch with us.
#1 Gartner CRM top rated for features, usability, business value and support
4.5/5
4.3/5
4.3/5
4.8/5
4.5/5
4.5/5
Pipedrive comes top in leading industry comparisons.
SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.
The highly detailed report uses review benchmark data from CRM software users.
Pipedrive is completely customizable and has 400+ app integrations, oh, and an open API
Get superfast setup and start using the most intuitive, visual CRM right away.
Customize and integrate as you streamline, optimize and scale sales.
Plan ahead with clear goals and get alerts to move deals along pipelines to close
Track email opens and clicks and sync your work and CRM inboxes and calendar
Our highly-rated mobile apps can automatically log your calls, so you don’t have to
Add custom fields and users and create product pipelines or catalogs
Easily see contact and organization history and set your follow-up frequency
Boost your sales stack with an open API and 400+ apps from our Marketplace
Full access. No credit card required.
So we’ve designed and refined every element to zero-in and double down on actions that drive deals to close
Watch a 1-min video to get a quick features overview
Your emails, calls and progress can be tracked automatically. Pipedrive clears the way, so you can concentrate on doing what you do best.
When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page.
Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.
Freshworks is a great CRM, but most of its best features are locked behind higher-tier plans.
Pipedrive provides features like unlimited customization, third-party and email integrations, analytics and data storage on secure European data centers for all plans. This enables users to build their CRM process around their sales process.
No. Although Freshworks and Pipedrive are both customer relationship management platforms, they’re very different tools.
Pipedrive provides users with an intuitive system that works with their sales process to provide maximum deal oversight, as well as time-saving automations and a rich ecosystem of third-party integrations.
The key difference between the two is in the level of customization available to users on lower plans. Pipedrive users on all plans can use custom fields, while this feature is only available to Freshworks users in higher plans.
Pipedrive is the best CRM alternative to Freshworks as it provides users on every plan with the customization features they need to manage their sales processes.
Pipedrive is intuitive and customizable, offering templates, add-ons and integrations to save you time and legwork.
You can add products to Pipedrive to manage all your offerings and track which are the most successful with customers.
Full access. No credit card required.