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Pipedrive vs. Freshworks CRM

Fit your CRM to the way you sell - don't let Freshworks CRM (formerly Freshsales) hold you back by mandatory field overkill and customization limits. Pipedrive offers unlimited custom fields, activities and products on all our plans and agile visuals for goal, pipeline and history tracking - put this together with killer call and email automation and you’ll be closing more deals from day one.

Be in good company

More than 95,000 brands all around the world rely on Pipedrive to grow smarter.

Freshworks CRM


14 days

21 days

Price (per user/ per month)

$15 - $99

$0 - $79

Price (per 6 users/ per month)

$90 - $594

$0 - $354

Billing currency


USD, EUR, GBP, Other

Capterra score




(higher plan)


(all plans)

(higher plan)

Users limit

Unlimited, all plans

Unlimited, all plans

Records limit

Unlimited, all plans

Unlimited, all plans

Custom fields

(all plans)

(higher plan)

Mailchimp integration

(higher plan)

Email integration

(higher plan)

Smart Contact Data (Augmented data)

(in Advanced plan & above)

(higher plan)

Products (inventory)

(in Advanced plan & above)

Support (chat, email, phone)

Data Center in Europe

(highest plan only)

All information, prices, and data were last verified on July 2018. To report any incorrect or outdated information, please get in touch with us

Universally high user ratings

#1 Gartner CRM top rated for features, usability, business value and support







Pipedrive rated best CRM for product innovation and user satisfaction

Pipedrive comes top in leading industry comparisons.

SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.

The highly detailed report uses review benchmark data from CRM software users.

Download the report

Customize and integrate

Pipedrive is completely customizable and has 275+ app integrations, oh, and an open API.

What makes us different

Get superfast setup and start using the most intuitive, visual CRM right away.
Customize and integrate as you streamline, optimize and scale sales.

Visual pipelines & goals

Plan ahead with clear goals and get alerts to move deals along pipelines to close.

Email & calendar sync

Track email opens and clicks and sync your work and CRM inboxes and calendar.

Call tracking

Our top-rated mobile app will automatically log your calls, so you don’t have to.

Customize without limits

Add unlimited fields and users and create product pipelines or catalogs.

Contact timelines

Easily see contact and organization history and set your follow-up frequency.

Apps & integrations

Boost your sales stack with an open API and 275+ apps from our Marketplace.

Customize without limits. Try it free!

Full access. No credit card required.

We believe power comes from simplicity

So we’ve designed and refined every element to zero-in and double down on actions that drive deals to close.

Watch a 1-min video to get a quick features overview

Stop wasting time on admin

Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can concentrate on doing what you do best.

One tool, one process

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page.

Track your sales process

Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Sell more. Pay less. Try it free!

Full access. No credit card required.