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Pipedrive vs. Freshworks CRM

Fit your CRM to the way you sell - don't let Freshworks CRM (formerly Freshsales) hold you back by mandatory field overkill and unnecessary features. Pipedrive offers custom fields, activities and products on all our plans and agile visuals for goal, pipeline and history tracking. Put this together with powerful call and email automation options and you’ll be closing more deals from day one.

Be in good company

More than 100,000 brands all around the world rely on Pipedrive to grow smarter

Freshworks CRM


14 days

21 days

Price (per user/ per month)

$14.90 – $99

$0 - $99

Billing currency


USD, EUR, GBP, Other

Capterra score




(higher plan)


(higher plan)

(higher plan)

Users limit

Unlimited, all plans

Unlimited, all plans

Records limit

Unlimited, all plans

Unlimited, all plans

Custom fields

(all plans)

(higher plan)

Mailchimp integration

(higher plan)

Email integration

(higher plan)

Smart Contact Data (Augmented data)

(in Advanced plan and above)

(higher plan)

Products (inventory)

(in Advanced plan and above)

Support (chat, email, phone)

Data Center in Europe

(highest plan only)

All information, prices, and data were last verified on July 2018. To report any incorrect or outdated information, please get in touch with us.

Universally high user ratings

#1 Gartner CRM top rated for features, usability, business value and support







Pipedrive rated best CRM for product innovation and user satisfaction

Pipedrive comes top in leading industry comparisons.

SoftwareReviews, a division of Info-Tech Research Group, named Pipedrive as an industry leader in its 2021 Customer Relationship Management (CRM) Data Quadrant and Emotional Footprint Awards.

The highly detailed report uses review benchmark data from CRM software users.

Download the report

Customize and integrate

Pipedrive is completely customizable and has 400+ app integrations, oh, and an open API

What makes us different

Get superfast setup and start using the most intuitive, visual CRM right away.
Customize and integrate as you streamline, optimize and scale sales.

Visual pipelines and goals

Plan ahead with clear goals and get alerts to move deals along pipelines to close

Email and calendar sync

Track email opens and clicks and sync your work and CRM inboxes and calendar

Call tracking

Our highly-rated mobile apps can automatically log your calls, so you don’t have to

Customize your experience

Add custom fields and users and create product pipelines or catalogs

Contact timelines

Easily see contact and organization history and set your follow-up frequency

Apps and integrations

Boost your sales stack with an open API and 400+ apps from our Marketplace

Customize to your needs. Try it free!

Full access. No credit card required.

Pipedrive is a powerful tool for our sales team - all of our important sales info is now streamlined and easy to act on.
SCSean CourtFounder, Beaumont & Co.
The ability to completely customize the data fields and workflow gives me a tailor made CRM. Much different than my past experiences with these types of programs! The mobile app is just as functional as the desktop version, and even has a few little extras.
CWChris WolpertManaging Member, Group Benefit Solutions
Easy to use, reasonably priced, and ensures I don't drop the ball on following up with my leads!
CLChristine LukenAuthor & Speaker, Financial Lifeguard

We believe power comes from simplicity

So we’ve designed and refined every element to zero-in and double down on actions that drive deals to close

Watch a 1-min video to get a quick features overview

Stop wasting time on admin

Your emails, calls and progress can be tracked automatically. Pipedrive clears the way, so you can concentrate on doing what you do best.

One tool, one process

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page.

Track your sales process

Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive vs. Freshworks CRM FAQs

  • Is Pipedrive a better alternative than Freshworks?
  • Is Freshworks the same as Pipedrive?
  • Freshworks vs Pipedrive which is the best CRM Software?

Sell more. Pay less. Try it free!

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