Sugar CRM vs. Salesforce vs. Pipedrive

Are you comparing Sugar CRM vs. Salesforce, among other CRM software tools? Choosing the right CRM system can be an overwhelming process. With so many important factors to consider, we’ve laid out some key comparison points to help you make the right decision for your business needs.

Target market
Mid size businesses Mid - large size businesses Small - mid size businesses
Ease of set-up
7/10 5/10 9/10
Free trial
No free trial 14 days 14 days
(per user/ per month)
$40 - $150 $25 - $300 $10 - $75
Web/ iOS/ Android Web/ iOS/ Android Web/ iOS/ Android
Google Apps rating
3.6/5 3.9/5 4.4/5
iOS app rating
3.5/5 4.5/5 4.5/5
(restricted, paid) (free)
Reporting & analytics
Customer support
(only for paid version)
(paid) (open)
Knowledge base
Sugar CRM
Mid size businesses
No free trial
$40 - $150
Web/ iOS/ Android
(only for paid version)
Mid - large size businesses
14 days
$25 - $300
Web/ iOS/ Android
(restricted, paid)
Try Pipedrive now

Free, easy to set up, no credit card required

Five key things to consider when choosing a CRM:

If a large sales deal is in the balance because of a software error, you can’t afford to wait five working days for an email response. Look for a system with live chat or phone support during your business’ operating hours, and a good-to-stellar reputation for customer service.


Free is not always free, but there are some excellent inexpensive solutions on the market. If your choice of solution suits your business’ size, focus, and customization needs and is inexpensive, celebrate the price and get on with selling. If not, consider the benefits and value of spending more.


Small companies need the ability to customize CRM software quickly, while growing their customer base. Large companies look to CRM software as a system of record to ensure greater continuity with customers, and generally need outside help to customize their CRM.

Field of focus

A project management system will not benefit your sales team as much as a specialized sales CRM. If you’re trying to sell, you need software that takes into account sales budgets, targets and reporting, on top of stages and deadlines.

Business size

CRM software is not a “one-size-fits-all” solution. You don’t need an enterprise tool for a team of five salespeople. It’s critical to ensure you pick a CRM that suits your team’s size and ambitions.

Which CRM to choose?

Since there isn’t a “right” tool that fits everyone’s needs, you need to take a look at your specific business requirements to find the matching tool. So, when you’re evaluating Sugar CRM vs Salesforce, we recommend to include Pipedrive in your list of candidates.

Pipedrive’s visual and intuitive sales pipeline view drives your team’s sales by making sure no one ever forgets to follow up on an important deal. Complemented with native mobile apps and activity reminder notifications, Pipedrive makes sure you focus on the right deals wherever you are.

Why choose Pipedrive over Sugar CRM or Salesforce?

  • Brings control to complex sales processes
  • Is built specifically for sales
  • Is based on an activity-based sales methodology that ensures follow-up
  • Is packed with features and extremely customizable
  • Offers real-time support
  • Is easy to scale as your team grows
  • Has more than 60 integrations with other leading software
Why choose Pipedrive?
Why our customers love Pipedrive:
Love this program. It is the only CRM that I actually want to use. Having a CRM that you don't want to use leads to your team not using it. What's the point of that. Pipedrive is built by sales people, for sales people.
Rick Feineis,
Managing Partner & Senior Trainer, CAD Training Online
Continue to be REALLY impressed by Pipedrive for our sales tool. It's a lean app with a ton of powerful features. Kudos to the team!
Sara Hopson,
Writer and Marketer, MaxwellHealth
We use Pipedrive at Mixergy to book interviewees. Even though it's meant for managing sales, it's helpful for any process where you have lots of prospects and a process for getting as many of them as possible to convert.
Andrew Warner,
Founder, Mixergy
Sugar CRM vs. Salesforce | CRM Software Comparison | Pipedrive
Sugar CRM vs. Salesforce | CRM Software Comparison