Sugar CRM vs. Salesforce vs. Pipedrive

Are you comparing Sugar CRM vs. Salesforce, among other CRM software tools? Choosing the right CRM system can be an overwhelming process. With so many important factors to consider, we’ve laid out some key comparison points to help you make the right decision for your business needs.

Sugar
SalesForce
Capterra score
4/5
4/5
Trial length
7 days
30 days
Price (per user/ per month)
$40 - $150
$75 - $300
Price (per 6 users/ per month)
$240 - $900
$150 - $1800
Billing currency
USD
USD
Statistics
Forecasting
(higher plan)
Users limit
10 users minimum
Unlimited
Records limit
Unlimited
Unlimited
Custom fields
N/A
Mailchimp integration
N/A
Email integration
N/A
Smart Contact Data (Augmented data)
N/A
Products (inventory)
SAML/SSO
2FA (two-factor authentication)
Support (chat, email, phone)
Data Center in Europe

Which CRM to choose?

Since there isn’t a “right” tool that fits everyone’s needs, you need to take a look at your specific business requirements to find the matching tool. So, when you’re evaluating Sugar CRM vs Salesforce, we recommend to include Pipedrive in your list of candidates.

Pipedrive’s visual and intuitive sales pipeline view drives your team’s sales by making sure no one ever forgets to follow up on an important deal. Complemented with native mobile apps and activity reminder notifications, Pipedrive makes sure you focus on the right deals wherever you are.

5 things to consider before choosing a CRM
1
Your team’s size
CRM software is not a “one-size-fits-all” solution, and you don’t need an enterprise tool for a team of five salespeople. It’s critical that you pick a CRM that suits your team’s size and plans for scaling in the future.
2
Your industry
A project management system will not benefit your sales team as much as a specialized sales CRM. If you’re trying to sell, you need software that takes sales budgets, targets, sales stages, and deadlines into account.
3
Customizability
Being able to customize your CRM software while expanding your customer base is the key staying agile. Changing with your environment is the key to success, which means your tools need to be equally adaptable.
4
Your budget
Free is not always free, but there are some great low cost solutions available on the market. Expensive solutions aren’t necessarily the best ones, but if you do find a great tool that’s outside your price range, evaluate if spending more would benefit you in the long term.
5
Quality of support
If a software error can cost you a big deal then you can’t afford to wait five working days for an email response. Look for a tool that offers live chat or phone support during your business’ operating hours with a solid reputation to boot.

Why choose Pipedrive over Sugar CRM or Salesforce?

  • Brings control to complex sales processes
  • Is built specifically for sales
  • Is based on an activity-based sales methodology that ensures follow-up
  • Is packed with features and extremely customizable
  • Offers real-time support
  • Is easy to scale as your team grows
  • Has more than 100 integrations with other leading software

What our customers have to say

It has made our sales department more effective and efficient. It's easy to use and it's constantly updated.

Ana RinckOperations Manager, BAKERpedia
Ana Rinck

Having a powerful CRM tool such as Pipedrive in our arsenal has been essential to the success of our sales team. With its easy-to-use and well-designed interface, it definitely keeps us organized and on track!

Kristel KruustükFounder & Chief Testing Officer, Testlio
Kristel Kruustük

Pipedrive mixes features and design that allows our team to streamline our operations. It was very easy to get up and running with Pipedrive compared to SalesForce.

Michael LiedtkeEngineering Manager, Escrow.com
Michael Liedtke